Deploying CRM Center Of Excellence White Papers, Deploying CRM Center Of Excellence Software, Deploying CRM Center Of Excellence Research, Hardware and Services

Cloud Computing for the Call Center: The Next Revolution by inContact

May 04, 2010 - (Free Research)

The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.

(EBOOK)

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Building a Finance Center of Excellence by IBM

September 13, 2011 - (Free Research)

Once designated to the finance organization, functions such as forecasting and analysis have spread to other parts of the business. Performance management solutions are being deployed more broadly, migrating to everyday users. This paper explains why a Finance Center of Excellence can help ensure your performance management initiative succeeds.

(WHITE PAPER)

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How to build a business analysis centre of excellence by ComputerWeekly.com

December 07, 2010 - (Free Research)

Many organizations are scratching their collective heads over how to build andmature a business analysis center of excellence (COE). Where do we start?

(WHITE PAPER)

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How to Build an HR Analytics Center of Excellence by SuccessFactors

April 23, 2012 - (Free Research)

<p>Read this white paper to learn how to justify investments in HR programs and technology through creating a HR analytics Center of Excellence (CoE) in three key steps. Learn the challenges you may encounter along the way, and quick tips for overcoming them.</p>

(WHITE PAPER)

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Mobile Sense series Webinar - Best Practices for a Mobility Center of Excellence by SAP America, Inc.

April 25, 2012 - (Free Research)

<p>The proliferation of different mobile devices, operating systems, suppliers and services—coupled with a lack of mobility standards—leads to complicated management and support requirements. This webcast discusses best practices for establishing mobility excellence in your organization.</p>

(WEBCAST)

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CW+: Quocirca report: Predictive service excellence for printers by ComputerWeekly.com

September 21, 2010 - (Free Research)

Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device downtime through automating service alerts, providing proactive toner replenishment and automatic meter reading.

(WHITE PAPER)

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Oracle TimesTen In-Memory Database on Oracle Exalogic Elastic Cloud by Oracle Corporation

December 05, 2011 - (Free Research)

This white paper describes configuration considerations, best practices and performance results of TimesTen running on Exalogic.

(WHITE PAPER)

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Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.

(ASP & SOFTWARE PRODUCT)

Best Practices for a Mobility Center of Excellence by SAP America, Inc.

February 29, 2012 - (Free Research)

Mobile technology has taken the business world by storm, and IT teams must deal with a flood of new challenges. Read this paper to learn how to effectively deal with a constantly changing, complex mobile market, extremely high user expectations for rapid delivery of high quality mobile apps, and data security issues across varied devices.

(WHITE PAPER)

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Winning in Today's Environment: Six Imperatives for the Chief Sales Officer by Oracle Corporation

October 01, 2009 - (Free Research)

Download the Oracle CRM White Paper, "Winning in Today's Environment: Six Imperatives for the Chief Sales Officer," to learn how you can deploy several best practices to achieve unparalleled sales success in your organization.

(WHITE PAPER)

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Procurement Solutions from SAP: Enabling Excellence for Procurement Organizations by SAP America, Inc.

April 26, 2012 - (Free Research)

This brochure outlines SAP's comprehensive portfolio of procurement solutions, and describes how your organization can leverage SAP solutions to achieve procurement excellence.

(WHITE PAPER)

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HR Best Practices: Delivering Strategic Value to the Enterprise by SAP America, Inc.

December 31, 2009 - (Free Research)

To be a true strategic partner to management, human resources (HR) requires process and systems excellence. HR needs to know the business — the drivers, mission, and challenges. Read this IDC white paper to learn how to achieve excellence in HR by focusing consistency, integration, insight, responsiveness, and agility.

(WHITE PAPER)

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Achieve Your Vision for Growth: Credit Services for EMEA by Hewlett-Packard Limited

January 09, 2012 - (Free Research)

Whether you are trying to reduce costs, manage risks, decrease capital expenditures, or expand your business, you must make sure to select the right service that offers the experience and expertise to help you achieve your goals. Access this resource to learn how to leverage your vital strategic resources while transforming your credit services.

(WHITE PAPER)

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IDC Case Study: Optimizing eCommerce Decisions at TIAA-CREF by Oracle Corporation

December 16, 2010 - (Free Research)

This IDC case study examines the benefits TIAA-CREF, a Fortune 100 financial services firm, gained from automating their eCommerce marketing. By deploying Oracle Real-Time Decisions, TIAA-CREF was able to apply intelligent process automation to customize online customer interactions.

(CASE STUDY)

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crystalreports.com for Salesforce.com: Exception and Sales Reporting by Business Objects

crystalreports.com is a Web-based report-sharing service that allows you to share Crystal Reports with the right people - simply and securely. Create advanced reports from your Salesforce.com data. Dig deeper for answers using graphs with drill down capabilities. View, schedule, refresh, and distribute reports online - inside Salesforce.com.

(SOFTWARE PRODUCT)

Access Control Excellence (ACE) Survey by FoxT

June 13, 2011 - (Free Research)

Take this survey and find out how well your current access control solution is working, and learn where you can find a more effective one.

(WHITE PAPER)

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Debunking Security Concerns with Hosted Call Centers by inContact

September 16, 2011 - (Free Research)

This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.

(WHITE PAPER)

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SL Case Study: InScope Solutions by Microsoft

September 2008 - (Free Research)

Read how a growing IT service firm decreased its auditing time and gained $10 million in revenue growth after deploying a solution using Microsoft Dynamics SL.

(CASE STUDY)

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.

(HARDWARE PRODUCT)

Database Consolidation onto Private Clouds by Oracle Corporation

August 2011 - (Free Research)

Consolidating databases onto a private cloud is a new model for the delivery of database services. Private clouds consolidate servers, storage, operating systems, databases, and mixed workloads onto a shared hardware and software infrastructure.

(WHITE PAPER)

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Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact

September 2011 - (Free Research)

If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.

(WHITE PAPER)

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Business Intelligence Strategy by IBM

February 2011 - (Free Research)

BI can yield valuable insight that increases performance. For some, BI programs can be derailed by factors beyond technology- by people and process. Learn how to prepare a BI strategy that will help you achieve excellence in your initiative.

(WHITE PAPER)

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FCR Done Right! by Enkata Technologies

April 2012 - (Free Research)

Access this white paper to learn how to build an operational FCR program without sacrificing your budget.

(WHITE PAPER)

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CEM - Using the Power of Analytics to Optimize Customer Delight by OpenText

January 2012 - (Free Research)

This report highlights industry best practices for establishing and nurturing CEM programs that delight customers while improving overall business results.

(ANALYST REPORT)

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Seven Questions You Should Ask Before Deploying Deduplication - Considerations for the Midrange Data Center by Quantum Corporation

September 2010 - (Free Research)

This white paper discusses important questions for IT managers to ask as they consider deploying deduplication in a midrange data center.

(WHITE PAPER)

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