This white paper highlights the importance of implementing a hybrid delivery strategy to your ever-changing IT service delivery model. Within, you’ll find key strategies for optimizing your IT resources to ensure ideal IT service delivery. 

Read this white paper to get an overview of the Oracle Database family of products and learn how you can transform your business, budgets, and service levels with Oracle Database 11g Release 2. 

In seven simple steps, eBusiness, customer experience and contact center professionals can right channel online customer service inquiries, boosting sales and customer satisfaction while reducing customer service costs by delivering the right information and service to the right customer at the right time. 

Download this white paper to learn how establishing a proper system of service-oriented architecture (SOA) governance can make a difference during implementation. 

Organizations need to differentiate themselves by providing personalized and rewarding service that leverages the unique value of all customer touch points. If done well, a company can transform customer service into a competitive advantage, and use it to turn a buyer into a customer for life. Read on to learn more. 

This white paper provides an introduction into this new SCA-based programming model for Tuxedo that allows customers to quickly develop and compose SOA-based applications. 

This paper explains how cloud computing is now also evolving in a private variant whereby enterprises set up cloud-like, centralized shared infrastructure with automated capacity adjustment that internal departmental “customers” utilize in a self-service manner. Realization of efficiency, performance, and agility benefits is reinforcing this trend. 

Whether your organization's service-oriented architecture (SOA) has 50 services being used by one customer, or 50 customers using one service, you need SOA governance; increased business agility depends on it. 

Leading companies are adopting service-oriented architecture (SOA) as a means of dealing with changing markets, competitive pressures, and evolving customer needs. This data sheet provides a brief overview of the Oracle SOA Suite and highlights key benefits. 

One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. 

In this white paper, learn five of the most compelling reasons to consider implementing a service-oriented architecture (SOA), particurally if your business id commited to increasing agility. 

Watch this informative webcast from FuseSource to get an introduction to ApacheServiceMix, an open source container useful for integration and SOA-- ESB.