Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Infor CRM Interaction Advisor by Infor CRM July 22, 2009 - (Free Research) Watch this product demo to learn how Infor CRM Interaction Advisor will fuel organic growth by driving lifetime customer loyalty and increase value at every customer touch point without replacing any existing systems.  (PRODUCT DEMO) READ ABSTRACT |

Sales Prospector Demo by Oracle Corporation October 2008 - (Free Research) View this three-minute demo to learn how Oracle's Social CRM application, Sales Prospector, helps increase a salesperson's effectiveness by providing relevant information about existing and potential customers.  (DEMO) READ ABSTRACT |

Integrating customer data for improved CRM by Infor May 2013 - (Free Research) This expert e-guide provides an in-depth look at how to leverage social media, customer data and analytics to achieve a unified vision of your customer and better anticipate their needs.  (EGUIDE) READ ABSTRACT |

SAP Workforce and Scheduling Optimization Demo by ClickSoftware August 2009 - (Free Research) Watch this demo to learn how SAP Workforce and Scheduling Optimization can help offer better customer service, which leads to customer loyalty which ultimately leads to higher profits by allowing you to manage service scheduling and dispatching, support Mobile service operations, schedule service appointments, monitor service operations, and more  (WEBCAST) READ ABSTRACT |

Leveraging Loyalty Data to Enhance the Cross-Channel Customer Experience by Oracle Corporation September 2012 - (Free Research) In this 1to1® Executive Dialogue, industry experts discuss the steps business leaders should take to leverage loyalty programs, integrated CRM, and customer insights to deliver a unified, personalized, and relevant customer experience that maximizes customer loyalty.  (WHITE PAPER) READ ABSTRACT |

Cast Iron: 10-Minute Demo: Integrate Cloud to ERP with "No Coding" by IBM May 2013 - (Free Research) In this 10-minute software demo, learn how WebSphere Cast Iron allows you to easily integrate cloud (both public and private) and on-premise applications in real-time using a "no-coding" approach.  (DEMO) READ ABSTRACT |

Microsoft Dynamics GP - Trial by Microsoft September 2010 - (Free Research) Experience the difference with a Microsoft Dynamics ERP or CRM solution! Watch the product demos or register for a “test-drive” trial and experience for yourself the robust functionality and innovative features of a Microsoft Dynamics solution. See a product in action or try before you buy.  (RESOURCE CENTER) READ ABSTRACT |

Improving the Customer Experience by Consona Corporation June 2011 - (Free Research) This SearchCRM.com expert E-Guide explores effective strategies for helping improve the customer experience through knowledge management tools and various social CRM channels. Read this E-Guide to learn how to integrate and strategize these tools for an improved customer experience.  (EGUIDE) READ ABSTRACT |

Drive Lifetime Customer Loyalty with Infor CRM Epiphany Interaction Advisor by Infor CRM January 2012 - (Free Research) Watch this video demo to learn about Infor CRM Epiphany Interaction Advisor, an all-in-one customer interaction system that provides you with valuable customer insight for enhanced interactions and increased customer loyalty.  (VIDEO) READ ABSTRACT |

How Salesforce.com Transformed its Business to Agile by CA Technologies. September 2010 - (Free Research) Join this webcast to discover how cloud computing leader Salesforce.com transformed their software development process to Agile. Come and hear from expert Steve Greene, who led Salesforce.com’s transformation to Agile.  (WEBCAST) READ ABSTRACT |

Navigating the path to satisfying online customer experience by Tealeaf November 2011 - (Free Research) Read this exclusive e-guide to get an executive-level, 360-degree view on which CRM approaches are best for different business scenarios -- from winning strategies for mobile users to social CRM tools to best practices for multi-channel customer experiences.  (EGUIDE) READ ABSTRACT |

Demo: Service lifecycle management in action by IBM October 2009 - (Free Research) Organizations moving towards Service-Oriented Architecture must manage their services from development to deployment. This demo shows how Rational Team Concert, Rational Asset Manager, and WebSphere Service Registry and Repository provide a comprehensive, integrated solution for organizations looking to realize SOA.  (PRODUCT DEMO)

E-Book: Understanding SaaS/Cloud Application Integration: Tips, Techniques and Getting Started by Dell Boomi May 2010 - (Free Research) Integrating cloud applications with in-house legacy applications can be a difficult undertaking. The good news is that there are more options than ever that allow organizations to do all the integration themselves. This e-book examines what you need to know to develop the right cloud application integration strategy for your organization.  (EBOOK) READ ABSTRACT |

Provide an Unparalleled Customer Experience with Infor CRM Epiphany Outbound Marketing by Infor CRM January 2012 - (Free Research) This brief video demo details an analytics dashboard that seamlessly pulls together analytics for campaign marketing lists. Watch this now to see how easy it is to use this dashboard for improving your marketing campaigns.  (VIDEO) READ ABSTRACT |

Lotus Sametime works with Microsoft Office and Outlook by IBM August 2010 - (Free Research) Check out this Lotus Sametime demo to learn how this software integrates with Microsoft technologies to enhance unified communications and help users gain real-time access to a complete set of collaboration capabilities.  (DEMO) READ ABSTRACT |

Integrating multiple channels to build a single view of the customer by Genesys February 2013 - (Free Research) CEM is about so much more than just technology. It's also important to focus on implementing the right processes to facilitate collaboration across different departments and multiple applications. This expert resource describes proven strategies to optimize resources for CEM.  (EGUIDE) READ ABSTRACT |

Mobile, Social, Analytics Offer Promise but Demand New Metrics by IBM March 2013 - (Free Research) A successful social media analytics endeavor involves changing your business practices and metrics in order to adapt to these new technologies.  This expert e-guide explains how your organization should rethink metrics in order to maximize the value of social technologies, analytics, and mobile devices.  (EGUIDE) READ ABSTRACT |

E-Book: Integrating Oracle CRM On Demand with onpremise applications: Understanding ROI and best practices by Cast Iron Systems September 2009 - (Free Research) This E-Book engages in some of the big concerns of Oracle CRM on Demand and SaaS CRM integration. And how this integration might affect how some IT and business professionals operate.  (EBOOK) READ ABSTRACT |

A contact center manager's guide to integrating self-service by KANA (E-mail this company) August 2012 - (Free Research) Leveraging self-service technologies in your contact center can significantly reduce costs, but successful implementation is tricky. Gain expert advice on how to ensure your self-service contact center initiative is a success. Read on to learn self-service contact center best practices, how to obtain executive support, and more.  (EBOOK) READ ABSTRACT |

IBM Rational Build Forge Demos by IBM March 2010 - (Free Research) Learn more about Rational Build Forge and how it can help you to automate, streamline and standardize your software assembly processes.  (PRODUCT DEMO) READ ABSTRACT |

Roundup: How to integrate IBM Rational Team Concert with other software by IBM May 2011 - (Free Research) Based on the Jazz platform, IBM Rational Team Concert provides a lean collaborative lifecycle management solution by integrating with other software. Check out this listing of articles, demos, and tutorials to see what might help you.  (RESOURCE CENTER) READ ABSTRACT |

Remote Data Protection Demo by IBM November 2008 - (Free Research) Backup is a pretty complex ecosystem. There's data explosion, increasing recovery demands, a shrinking backup window and a limited IT budget. In this webinar you'll hear 2 key backup experts discuss the best practices around critical success factors.  (DEMO) READ ABSTRACT |

QuickTour Demo: Key Differentiators between MicroStrategy and Cognos by MicroStrategy Incorporated June 2008 - (Free Research) This tour provides an overview of MicroStrategy platform's uniquely powerful enterprise BI capabilities and illustrates the 12 key differentiators between MicroStrategy and Cognos.  (WEBCAST) READ ABSTRACT |

Integrating Your Cloud Data With Existing Reporting Applications by Progress DataDirect April 2013 - (Free Research) In this in-depth webinar learn how you can leverage ODBC and JDBC drivers in order to overcome challenges and successfully integrate all your cloud data in order to make faster decisions. As a bonus, view a real-time reporting demo to see how all this can be achieved.  (WEBCAST) READ ABSTRACT |

Editorial Tip: CRM Expert Predictions for 2011 by Infor February 2011 - (Free Research) With 2010 behind us, SearchCRM.com asked some industry experts what they see in store for 2011. It's clear that CRM practitioners can look forward to a heavy dose of social CRM, mobile requirements and a continued emphasis on the customer experience.  (EGUIDE) READ ABSTRACT |

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