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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Infor CRM Interaction Advisor by Infor CRM

July 22, 2009 - (Free Research)
Watch this product demo to learn how Infor CRM Interaction Advisor will fuel organic growth by driving lifetime customer loyalty and increase value at every customer touch point without replacing any existing systems. 
(PRODUCT DEMO) READ ABSTRACT |

Sales Prospector Demo by Oracle Corporation

October 2008 - (Free Research)
View this three-minute demo to learn how Oracle's Social CRM application, Sales Prospector, helps increase a salesperson's effectiveness by providing relevant information about existing and potential customers. 
(DEMO) READ ABSTRACT |

SAP Workforce and Scheduling Optimization Demo by ClickSoftware

August 2009 - (Free Research)
Watch this demo to learn how SAP Workforce and Scheduling Optimization can help offer better customer service, which leads to customer loyalty which ultimately leads to higher profits by allowing you to manage service scheduling and dispatching, support Mobile service operations, schedule service appointments, monitor service operations, and more 
(WEBCAST) READ ABSTRACT |

Improving the Customer Experience by Consona Corporation

June 2011 - (Free Research)
This SearchCRM.com expert E-Guide explores effective strategies for helping improve the customer experience through knowledge management tools and various social CRM channels. Read this E-Guide to learn how to integrate and strategize these tools for an improved customer experience. 
(EGUIDE) READ ABSTRACT |

IBM Integrated Solution for System z Development and Worklight demo: Bridge Mainframe and Mobile Application Development by IBM

April 2013 - (Free Research)
With IBM's Integrated Solution for System z Development and Worklight Studio, you can quickly create mobile applications, built upon System z apps, for smartphones and tablets. View the product demo and access downloads now, so you can discover what these development tools can do for your organization. 
(DEMO) READ ABSTRACT |

Microsoft Dynamics GP - Trial by Microsoft

September 2010 - (Free Research)
Experience the difference with a Microsoft Dynamics ERP or CRM solution! Watch the product demos or register for a “test-drive” trial and experience for yourself the robust functionality and innovative features of a Microsoft Dynamics solution. See a product in action or try before you buy. 
(RESOURCE CENTER) READ ABSTRACT |

Drive Lifetime Customer Loyalty with Infor CRM Epiphany Interaction Advisor by Infor CRM

January 2012 - (Free Research)
Watch this video demo to learn about Infor CRM Epiphany Interaction Advisor, an all-in-one customer interaction system that provides you with valuable customer insight for enhanced interactions and increased customer loyalty. 
(VIDEO) READ ABSTRACT |

How Salesforce.com Transformed its Business to Agile by CA Technologies.

September 2010 - (Free Research)
Join this webcast to discover how cloud computing leader Salesforce.com transformed their software development process to Agile. Come and hear from expert Steve Greene, who led Salesforce.com’s transformation to Agile. 
(WEBCAST) READ ABSTRACT |

Provide an Unparalleled Customer Experience with Infor CRM Epiphany Outbound Marketing by Infor CRM

January 2012 - (Free Research)
This brief video demo details an analytics dashboard that seamlessly pulls together analytics for campaign marketing lists. Watch this now to see how easy it is to use this dashboard for improving your marketing campaigns. 
(VIDEO) READ ABSTRACT |

Navigating the path to satisfying online customer experience by Tealeaf

November 2011 - (Free Research)
Read this exclusive e-guide to get an executive-level, 360-degree view on which CRM approaches are best for different business scenarios -- from winning strategies for mobile users to social CRM tools to best practices for multi-channel customer experiences. 
(EGUIDE) READ ABSTRACT |

Document Workflow Automation and Secure Archiving by Symtrax Corporation

December 2013 - (Free Research)
Join this free 45 minute live demo to learn about a solution for creating and managing automated document workflows. See how you can gain peace of mind with a secure and easily searchable archive that allows users to view, print, or email documents through one single Internet browser. 
(WEBCAST) READ ABSTRACT |

Demo: Service lifecycle management in action by IBM

October 2009 - (Free Research)
Organizations moving towards Service-Oriented Architecture must manage their services from development to deployment. This demo shows how Rational Team Concert, Rational Asset Manager, and WebSphere Service Registry and Repository provide a comprehensive, integrated solution for organizations looking to realize SOA. 
(PRODUCT DEMO)

Integrating multiple channels to build a single view of the customer by Genesys

February 2013 - (Free Research)
CEM is about so much more than just technology. It's also important to focus on implementing the right processes to facilitate collaboration across different departments and multiple applications. This expert resource describes proven strategies to optimize resources for CEM. 
(EGUIDE) READ ABSTRACT |

E-Book: Understanding SaaS/Cloud Application Integration: Tips, Techniques and Getting Started by Dell Boomi

May 2010 - (Free Research)
Integrating cloud applications with in-house legacy applications can be a difficult undertaking. The good news is that there are more options than ever that allow organizations to do all the integration themselves. This e-book examines what you need to know to develop the right cloud application integration strategy for your organization. 
(EBOOK) READ ABSTRACT |

Demo: Learn How Hardware Snapshots Work by CommVault Systems, Inc.

January 2013 - (Free Research)
Check out this informative demo to find out how snapshot technology works, and how it can improve your business performance. 
(WEBCAST) READ ABSTRACT |

Demo: IBM SPSS Customer Analytics Overview by IBM

January 2012 - (Free Research)
Predictive analytics gives you the insights you need to create more effective, persuasive and profitable marketing and sales efforts to improve customer loyalty. Watch this short videocast to learn how IBM SPSS helps harness the power of information so you can make the most out of every customer relationship. 
(VIDEOCAST) READ ABSTRACT |

Demo: Overview of IBM Integrated Solution for System z Development (December 2012) by IBM

October 2013 - (Free Research)
An overview of the IBM Integrated Solution for System z Development, including its capabilities and constituent member products. 
(WHITE PAPER) READ ABSTRACT |

Lotus Sametime works with Microsoft Office and Outlook by IBM

August 2010 - (Free Research)
Check out this Lotus Sametime demo to learn how this software integrates with Microsoft technologies to enhance unified communications and help users gain real-time access to a complete set of collaboration capabilities. 
(DEMO) READ ABSTRACT |

Small businesses compete in e-commerce with same day shipping by IBM

November 2013 - (Free Research)
Access this expert e-guide to uncover a solution to customer demand for same-day-shipping and how CRM has changed the entire customer experience. 
(EGUIDE) READ ABSTRACT |

Mobile, Social, Analytics Offer Promise but Demand New Metrics by IBM

March 2013 - (Free Research)
A successful social media analytics endeavor involves changing your business practices and metrics in order to adapt to these new technologies.  This expert e-guide explains how your organization should rethink metrics in order to maximize the value of social technologies, analytics, and mobile devices. 
(EGUIDE) READ ABSTRACT |

E-Book: Integrating Oracle CRM On Demand with onpremise applications: Understanding ROI and best practices by Cast Iron Systems

September 2009 - (Free Research)
This E-Book engages in some of the big concerns of Oracle CRM on Demand and SaaS CRM integration. And how this integration might affect how some IT and business professionals operate. 
(EBOOK) READ ABSTRACT |

WebSphere Cast Iron Express Demo by IBM

November 2013 - (Free Research)
Access the following webcast to gain a firsthand look on how you can easily integrate your enterprise data in a matter of seconds with Salesforce.com. 
(WEBCAST) READ ABSTRACT |

IBM Rational Build Forge Demos by IBM

March 2010 - (Free Research)
Learn more about Rational Build Forge and how it can help you to automate, streamline and standardize your software assembly processes. 
(PRODUCT DEMO) READ ABSTRACT |

A contact center manager's guide to integrating self-service by inContact

May 2011 - (Free Research)
Do you feel pressured to provide great service while keeping costs down in your contact center? Self-service technology enables customers to resolve their own service questions without depleting agent resources. But deploying self-service technology raises many questions. Learn best practices and tap into expert advice with this eBook. 
(EBOOK) READ ABSTRACT |

Editorial Tip: CRM Expert Predictions for 2011 by Infor

February 2011 - (Free Research)
With 2010 behind us, SearchCRM.com asked some industry experts what they see in store for 2011. It's clear that CRM practitioners can look forward to a heavy dose of social CRM, mobile requirements and a continued emphasis on the customer experience. 
(EGUIDE) READ ABSTRACT |

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