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Top 10 Tips on Getting Started with Speech Analytics by Verint Systems

April 2008 - (Free Research)
By enabling enterprises to mine large volumes of recorded customer/agent voice interactions, speech analytics is redefining quality in a way that can promote greater customer satisfaction, loyalty, and value. 
(WHITE PAPER) READ ABSTRACT |

Verint Solutions in Action AAA Washington: A Case Study by Verint Systems

April 2008 - (Free Research)
ULTRA and ULTRA analytics have equipped AAA Washington to more readily meet its compliance requirements and customer experience objectives. 
(CASE STUDY) READ ABSTRACT |

Implementing Web Chat: How to Launch, Staff, and Monitor by Citrix Online- GoToAssist

October 2011 - (Free Research)
Read this white paper to learn more about why you should implement web chat into your current customer support operations. 
(WHITE PAPER) READ ABSTRACT |

The ECHO™ - Cisco Connection: ECHO™, and How It Interacts with Cisco's CallManager by Teleformix

July 2008 - (Free Research)
Read this white paper and learn how ECHO's direct digital integration with Cisco's VoIP network enables the pooling of voice VLAN ports through SPAN or RSPAN. 
(WHITE PAPER) READ ABSTRACT |

Enhancing Interaction Center ROI in Turbulent Economic Times by SAP America, Inc.

April 2009 - (Free Research)
Interaction center managers, along with their counterparts in sales, marketing, and service, are being asked to deliver greater value on shoestring budgets. While the conventional reaction in tough economic times is to simply cut costs and services, the nature of the current downturn indicates that austerity measures of the past won't work today. 
(WHITE PAPER) READ ABSTRACT |

Application Lifecycle Management Webcast Series by Hewlett-Packard Company

August 2009 - (Free Research)
This new webcast series for Quality Management and Testing Professionals, will explore the extensive new capabilities required to keep pace with today's dynamic applications environment. 
(WEBCAST)

Simplify Management of Cisco TelePresence with Cisco Prime Collaboration Manager by Cisco Systems, Inc.

January 2012 - (Free Research)
Uncover the ins and outs of a video collaboration services solution for optimal video usage in your enterprise. 
(PRODUCT OVERVIEW) READ ABSTRACT |

How Successful Manufacturing ERP Selections Are Made: The Top Things to Look for, Look at, and Look beyond When Evaluating an ERP Purchase by IQMS

December 2008 - (Free Research)
This paper examines the major considerations manufacturers looking to add, upgrade of replace Enterprise Resource Planning (ERP) software should be aware of. By being cognizant of these aspects you'll ensure that you'll be able to select a solution that best fits your needs, both now and in the future. 
(WHITE PAPER) READ ABSTRACT |

A free Demonstration of Panda Cloud Systems Management by Panda Security

July 2013 - (Free Research)
Watch this demo for a cloud-based remote monitoring and management solution that can help you gain full visibility and proactively detect problems within your IT environment to improve overall operational efficiency. 
(DEMO) READ ABSTRACT |

Cost Effective Techniques for Designing the Data Warehouse by Embarcadero Technologies, Inc.

November 2010 - (Free Research)
A cost effective data warehouse project doesn't have to be an oxymoron. Rather than committing to a full-fledged waterfall style approach, it is possible to build a data warehouse incrementally and inexpensively, while at the same time preserving high-level architectural goals that lead to a true enterprise data warehouse. View this webcast now. 
(WEBCAST) READ ABSTRACT |

CA Compliance Manager for z/OS by CA Technologies.

May 2009 - (Free Research)
Register today to see a flash demonstration of CA Compliance Manager for z/OS and find out for yourself how you can take the cost out of compliance, streamline processes, increase efficiencies and reduce business risk. 
(WEBCAST) READ ABSTRACT |

Finding Gold with Analytics: 5 Key Metrics for Successful Software Development by CollabNet

July 2009 - (Free Research)
Join us for a live demonstration of 5 key metrics you can use to answer many of the biggest, meatiest issues that confront development teams, and learn practical approaches for increasing efficiency and software quality in your development projects. 
(WEBCAST)

SQL Compatibility in DB2 9.7-- From triggers to object enhancements: A demonstration of the new PL/SQL compatibility features by IBM

September 2010 - (Free Research)
This article overviews the new PL/SQL compatibility features in IBM DB2 software version 9.7, making it easier to adopt and allowing you to take advantage of its autonomic and high-performance characteristics.  
(WHITE PAPER) READ ABSTRACT |

Focus on SAS® Enterprise Data Integration Server by SAS

June 2009 - (Free Research)
The SAS® Enterprise Data Integration Server gives you the power to know how to quickly attain and manage consistent and trusted data throughout your organization. This webinar will show how this single data integration solution can consolidate vendors, respond quickly to new data integration requirements, and even reduce the overall cost... 
(WEBCAST) READ ABSTRACT |

Oracle Business Intelligence Resource Center by Oracle Corporation

March 2012 - (Free Research)
This resource center offers up white papers, videos and more on the business intelligence (BI) capabilities of Oracle's products. The first paper provides an overview of the Oracle BI Foundation Suite, discussing its features and technical architecture, while another piece outlines cloud-ready BI with Oracle Business Intelligence 11g. 
(RESOURCE CENTER)

Application Lifecycle Management - Interactive Guide by Hewlett-Packard Company

November 2013 - (Free Research)
Access this 56-page interactive e-book to explore tools, tips, and technologies that will help get your application lifecycle management (ALM) strategy on track. View now to learn about the features, functions, and benefits of these tools, as well as explore customer use cases. 
(EBOOK) READ ABSTRACT |

What's New in SOA Platform 5.0 by Red Hat

July 2010 - (Free Research)
Red Hat recently released its new JBoss Enterprise SOA Platform v5. This release adds significant new capabilities improving developer and deployment productivity in JBoss Developer Studio v3, as well as new monitoring capabilities. Learn about the new capabilities of SOA Platform v5, discussing how they help developers and administrators. 
(WEBCAST) READ ABSTRACT |

Product Demonstration:  Dell EqualLogic PS Series Demonstration for SQL Server Protection and Rapid Recovery by Dell, Inc.

July 2011 - (Free Research)
Join Dell for a one-hour live presentation and demonstration of the EqualLogic Auto-Snapshot Manager / Microsoft Edition. See how ASM/ME with Smart Copy functionality provides storage administrators comprehensive SQL Server database protection, rapid recovery and high availability. 
(WEBCAST) READ ABSTRACT |

Demo: Tivoli Identity Manager Express - Highlighting Security and Identity Management by IBM

March 2009 - (Free Research)
This multi-part demonstration highlights the security and identity management functions, features, and value of IBM Tivoli Identity Manager Express, including how it can benefit your organization's endpoint security. 
(DEMO) READ ABSTRACT |

CA ARCserve Backup r12.5 SRM Features by CA ARCserve

May 2010 - (Free Research)
CA ARCserve Backup r12.5 uses a three-tier architecture within a domain. Check out this demonstration for an explanation of the CA ARCserve Backup r12.5 SRM Features, including architecture, dashboard overview, nodes and tiers, and SRM probe. 
(VIDEO) READ ABSTRACT |

Presentation Transcript: HP Care Management Solution for Health Plans by Hewlett-Packard Company

November 2010 - (Free Research)
Care management programs need to reach across organizational boundaries. In this presentation transcript, HP, MicroStrategy and Informatica present their joint approach to solving your organization’s care management challenges. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Observing Data Quality Service Level Agreements: Inspection, Monitoring and Tracking by SAS

May 2014 - (Free Research)
The following white paper discusses how by implementing a data quality service level agreement (DQ SLA) you can improve data quality proactivity, be able to continuously monitor and control the quality of organization data, and more. 
(WHITE PAPER) READ ABSTRACT |

Ensuring Quality of Experience: Monitor networks or applications? by CA Technologies.

August 2013 - (Free Research)
Experts often debate whether enterprises should focus on network monitoring or on application performance monitoring to measure quality. In this expert e-guide from SearchEnterpriseWAN.com, Gina Narcisi will take you through the steps; helping your organization to decide what they are actually looking to achieve before making the final choice. 
(EGUIDE) READ ABSTRACT |

Dell EqualLogic and Microsoft WS 2008 Hyper-V Product Demonstration by Dell and Microsoft

June 2009 - (Free Research)
Join Dell for a one-hour live presentation and product demonstration of a virtualized server and storage infrastructure based on Microsoft Windows Server 2008 Hyper-V and the PS Series family of intelligent, iSCSI-based storage solutions. 
(WEBCAST) READ ABSTRACT |

Presentation Transcript: Virtualization Best Practices 2010 - Technology in Action Demonstration by Dell and Microsoft

April 2010 - (Free Research)
This presentation transcript features a demonstration from Dell and Microsoft that highlights the use cases and technology that represent best practices for using virtualization today. Learn how to move workloads onto virtual servers and gain insight into how to prepare your staff for the transition. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

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