Customer Support Solution by Extraview Corporation. As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer more... >> Discover more offerings from Extraview Corporation.
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..
		Foglight - Application Management to Unify IT and the Business by Quest Software, Inc. Your applications are the lifeblood of the service that IT delivers to end users and the business. Foglight, correlates application performance data and events from the entire more... >> Discover more offerings from Quest Software, Inc.

5 Ways to Improve Customer Service in a Down Economy by OpenSpan August 2008 - (Free Research) In today’s “do more with less” environment, it becomes increasingly important to focus on simplifying customer interaction without increasing cost. The Webinar highlights 5 ways to improve the customer experience in a highly cost effective manner.  (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Using RTPM to Find an I/O Performance Bottleneck in Apache Struts 1 by Azul Systems, Inc September 2008 - (Free Research) The Apache struts1 package is analyzed under load in this demonstration of Azul's REALTime Performance Monitor (RTPM) tool.  (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Demo: Scalable, Integrated Data Protection for Virtual Servers with Dell EqualLogic™ Auto-Snapshot Manager/VMware® Edition by Dell, Inc September 2008 - (Free Research) Discover how the PS Series virtualized iSCSI SAN helps provide automated, integrated and scalable protection of virtual machines using Auto-Snapshot Manager/VMware Edition.  (DEMO) READ ABSTRACT | GO TO DEMO

Case Study: Cassatt Resource Optimization through Active Power Management by Cassatt Corporation September 2008 - (Free Research) The project’s goal is to identify key technology, policy and implementation experts and partners to engage in creating a series of demonstration projects that show emerging technologies and best available energy efficiency technologies.  (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

On Demand Webinar: Secure Mobility and Portability with VMware ACE – A Pocket ACE demonstration by AMD and VMware, Inc (E-mail this company) June 2007 - (Free Research) Put your PC in your pocket with Pocket ACE. Watch this informative session to learn how you can deploy your PC to a variety of devices like USB memory sticks, laptops or even iPods.  (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Accelerate Your Business with WebSphere Portal Accelerators by IBM. August 2008 - (Free Research) This demonstration shows how accelerators for IBM WebSphere Portal Server help an organization effectively deal with a critical Customer Service situation.  (VIDEOCAST) GO TO VIDEOCAST

VUE Software: Enterprise Incentive Management by CSSI. VUE Software solves the complexities of insurance sales commission and incentive compensation plans by delivering flexibility and automation. VUE Software’s web-enabled EIM solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution provides the ease of a total solution from one vendor.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

In Compliance with Your License Agreements? Survey Results and Best Practices by KACE September 2008 - (Free Research) Join Diane Hagglund of King Research to learn what you need to know to get in compliance with your software licensing agreements.  (WEBCAST) READ ABSTRACT | GO TO WEBCAST

IBM Information Server Demo - A Guided Tour of IBM Information Server by IBM. June 2008 - (Free Research) IBM Information Server is a revolutionary new data integration software platform from IBM that helps organizations derive more value from the complex, heterogeneous information spread across their systems.  (DEMO) GO TO DEMO

Dialogue Live by Exstream Software. Dialogue Live is an intelligent, interactive document solution that provides a common infrastructure for managing the editing of all types of interactive documents across the enterprise.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Demo of the xVM Ops Center Managing Live Data Center Out in Denver by Sun Microsystems September 2008 - (Free Research) In this webcast the speaker Steve Wilson VP of xVM shows a live demo of the xVM Ops Center software and managing a set of servers in data center out in Denver.  (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Better Management of Credit Risk: A Guide for Mid-Tier Banks, Credit Unions and Lenders by SAS Institute Inc. September 2008 - (Free Research) Discover how easy it is to integrate, streamline and optimize your risk processes by participating in this exciting live broadcast.  (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Selecting a Commision and Incentive Compensation System by AcTEK August 2008 - (Free Research) There are a number of companies offering software products to manage commission, sales incentive, and bonus programs. This whitepaper provides a framework for selecting the right one for your organization.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Dialogue by Exstream Software. Exstream’s Dialogue is a fully integrated software solution that allows you to design, develop, maintain, and output fully personalized and consistent communications of all types.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Meeting Tomorrow's Internet Performance Requirements by Keynote Systems February 2008 - (Free Research) This white paper discusses how the customer experience can be improved through Service Level Management (SLM). Discover the steps necessary for better defining the processes, IT roles and organizational structures needed to create essential standards.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

IFS Applications - Supply Chain Management by IFS Increase your margins by controlling your costs and turn your strategy into reality. Our supply chain management software will enable you to master the three key disciplines of cost, availability and quality.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Conquering the Crunch Series: Wholesale Distribution and Succeeding in Global Sourcing to Grow Private Label Profits by CDC Software - Vis.align (E-mail this company) June 2008 - (Free Research) The Whitepaper discusses the private label phenomenon, where wholesale distributors sell their own products instead of, or in addition, to reselling goods from other suppliers.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Moving Beyond the Queue - Focusing on the Real-Time Customer by Inova Solutions May 2008 - (Free Research) In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Business Objects Learning Zone by Business Objects August 2008 - (Free Research) Discover how business intelligence can help your mid-size business at this resource center. It includes white papers, Web seminars on ROI, podcasts, peer case studies and demonstrations.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Dispatch Direct: Service Call Dispatching by Dispatch Direct Dispatch Direct service call software will help you run and manage your services business or divisions with increased efficiency, productivity and superior customer service.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Consulting Methodologies -- Project Management by Info-Tech Research October 2003 - (Paid) Most projects are initiated to achieve "mission-critical" business goals. On average, nearly 50 percent of these projects fail to meet objectives. This level of failure is unacceptable. Ensuring that you have a sound project management system in place is essential in order to obtain your desired results.  (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

Consulting Methodologies -- IT Infrastructure by Info-Tech Research July 2004 - (Paid) With limited amounts of money, time and people, IT managers are expected to deliver services to an increasingly complex business environment. This methodology traces the process of building an optimal IT infrastructure. Review current state, determine the ideal, and design an action plan.  (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

Consulting Methodologies -- Disaster Recovery Planning by Info-Tech Research September 2003 - (Paid) A serious security breach or a threat to business continuity can lead not only to critical business damage and loss, but can also undermine the credibility of your IT department. Understand your current state, mitigate your risks, and plan for recovery.  (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

IFS Enterprise Asset Management - EAM / CMMS by IFS IFS Enterprise Asset Management (EAM) is an information management system that connects all departments and disciplines within a company, making them an integrated unit.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Integrating Unified Communications into Business Applications to Improve Customer Service by IBM. September 2008 - (Free Research) Achieving "customer intimacy" is the fundamental basis of solid business strategy. In this videocast, Don Van Doren of UniComm Consulting explains what UC is and is not and how it can enhance the nature of customer interactions.  (VIDEOCAST) READ ABSTRACT | GO TO VIDEOCAST

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