TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..
		InfoTrends White Paper: Speeding Your Business Processes: Making Transactional Content Readily Available by IBM.. In this white paper, InfoTrends examines the business and technological requirements needed to make critical business transactional content readily available, posing IBM's more... >> Discover more offerings from IBM..

Meeting Tomorrow's Internet Performance Requirements by Keynote Systems February 25, 2008 - (Free Research) This white paper discusses how the customer experience can be improved through Service Level Management (SLM). Discover the steps necessary for better defining the processes, IT roles and organizational structures needed to create essential standards. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Conquering the Crunch Series: Wholesale Distribution and Succeeding in Global Sourcing to Grow Private Label Profits by CDC Software - Vis.align (E-mail this company) June 2008 - (Free Research) The Whitepaper discusses the private label phenomenon, where wholesale distributors sell their own products instead of, or in addition, to reselling goods from other suppliers. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Virtual Iron Overview & Demonstration by Virtual Iron Software, Inc. March 2008 - (Free Research) Virtual Iron is the leading provider of enterprise server virtualization. Learn in this webcast how their software enables organizations of all sizes to dramatically reduce the cost and complexity of managing and operating their data centers. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

On Demand Webinar: Secure Mobility and Portability with VMware ACE – A Pocket ACE demonstration by AMD and VMware, Inc (E-mail this company) June 2007 - (Free Research) Put your PC in your pocket with Pocket ACE. Watch this informative session to learn how you can deploy your PC to a variety of devices like USB memory sticks, laptops or even iPods. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

IT Innovation without Breaking the Bank by FrontRange Solutions Inc July 2008 - (Free Research) This webcast discusses how IT is challenged to meet rising business expectations while managing increasing infrastructure complexity at the lowest cost possible. It also explains why generic IT processes are no longer effective. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Compliance & Legal Discovery Demo by IBM Software Group July 2008 - (Free Research) Professionally created, high quality Flash presentation / demonstration that discusses the importance of rapid response in the face of government regulations or audits. IBM can help you be prepared for unexpected crises, audits, and lawsuit... (DEMO) READ ABSTRACT | GO TO DEMO

ERP for Service Organizations by Epicor Software Corporation. Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Envinsa Demonstration by MapInfo Corporation. March 2008 - (Free Research) This IT Download, Envinsa provides organizations with a scalable web services platform that enables organizations to realize the power of location intelligence across an enterprise while retaining IT management tools. (DEMO) READ ABSTRACT | GO TO DEMO

Advent Portfolio Exchange Demo by Advent Software, Inc July 2008 - (Free Research) Learn more about this integrated portfolio and client relationship management system: an end-to-end solution for accounting and reporting, client servicing and marketing. (WHITE PAPER) GO TO WHITE PAPER

Accelerate Your Business with WebSphere Portal Accelerators by IBM. August 2008 - (Free Research) This demonstration shows how accelerators for IBM WebSphere Portal Server help an organization effectively deal with a critical Customer Service situation. (VIDEOCAST) GO TO VIDEOCAST

Selecting a Commision and Incentive Compensation System by AcTEK August 2008 - (Free Research) There are a number of companies offering software products to manage commission, sales incentive, and bonus programs. This whitepaper provides a framework for selecting the right one for your organization. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Next Generation of ERP Software: Technology as a Means for Thriving in the New Manufacturing Economy by Epicor Software Corporation. March 2008 - (Free Research) This paper examines how the next generation of Enterprise Resource Planning (ERP) solutions have allowed globally extended manufacturers to optimize performance while reducing costs. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

IT Briefing: Making the Most of OSS and Service Provider CRM by Pitney Bowes Group 1 Software June 2008 - (Free Research) This document covers all the bases with CRM in the service provider environment, the pitfalls if you don't and the benefits when you do. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

IBM Information Server Demo - A Guided Tour of IBM Information Server by IBM. June 2008 - (Free Research) IBM Information Server is a revolutionary new data integration software platform from IBM that helps organizations derive more value from the complex, heterogeneous information spread across their systems. (DEMO) GO TO DEMO

IFS Applications - Construction, Contracting & Service Management by IFS The experience we’ve gained working alongside many of Europe’s leading names in the construction and engineering industries tells us that each industry sector is subject to its own unique requirements.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Archive Attender™ for Exchange - Affordable Email Archiving by Sherpa Software (E-mail this company) Archive Attender is a solution designed to move or copy messages from mailboxes, PST files and public folders. Administrators search indexed archives and view reports for storage and compliance. No SQL database or proprietary hardware required. Offers flexible archiving architecture. Free Trial available.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Product Demos - Demonstrating a Solution Vs. a Bunch of Products by ZIGZAG Marketing, Inc. July 2008 - (Free Research) In many cases, the product silos that exist internally become transparent to your buyers during the sales cycle, creating the perception you’ve got a bunch of fragmented products instead of integrated solutions. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Product Management - Big Fish, Small Pond or Small Fish, Big Pond by ZIGZAG Marketing, Inc. July 2008 - (Free Research) Many companies try to be everything to everyone and this mentality inhibits their growth. Learn how to always be a big fish in the pond by redefining the size of your pond as you grow. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

5 Ways to Improve Customer Service in a Down Economy by OpenSpan August 2008 - (Free Research) In today's difficult economy, many organizations find it challenging to achieve superior customer service. View this Webcast and explore 5 specific ways to improve the customer experience in a highly cost effective manner. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

StorageConsole® Backup Manager 6.5 - What’s New by APTARE April 2008 - (Free Research) APTARE StorageConsole for Backup Manager provides detailed reporting for HP Data Protector 5.5 and 6.0. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

VMware ACE 2 Enterprise Edition: Desktop Virtualization Solution by AMD and VMware, Inc (E-mail this company) VMware ACE 2 Enterprise Edition delivers desktop virtualization solutions for enterprise users. Use VMware ACE 2 to deploy an ACE virtual machine as an IT managed “virtual laptop” to remote workers, provision controlled desktop images as sandbox environments or run legacy operating systems & applications on an existing PC as you migrate to Vista.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Aite Group Research Report - Rise of Dark Pools and Rebirth of ECNs: Death to Exchanges? by Advent Software, Inc July 2008 - (Free Research) This whitepaper examines some of the key trends within the U.S. ATS market, and provides clear categorizations of some of the platforms vying for market share. This report also provides U.S. equities market share estimates and future projections. (WHITE PAPER) GO TO WHITE PAPER

Keeping It Simple: How to Protect Growing VMware Environments by BakBone Software July 2008 - (Free Research) VMware has evolved to meet the needs of its growing customer base and has built an excellent foundation for data protection. It's Designed to work in conjunction with third-party backup software applications. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

AMTdirect: Real Estate Information Management for Corporations by AMTdirect. Whether you have 5 locations or 1000 locations, AMTdirect will streamline your information management concerning your owned and leased Real Estate Properties.  (ASP) GO TO DETAILED REPORT

Testing 123 - SD CHI 08 by Storage Decisions and Diligent Technologies Corporation August 2008 - (Free Research) This session will delve into a range of issues related to backup testing, highlight some of the most common testing oversights, and provide a template for testing that attendees can adapt or tweak for use in their own shops. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

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