InfoTrends White Paper: Speeding Your Business Processes: Making Transactional Content Readily Available by IBM.. In this white paper, InfoTrends examines the business and technological requirements needed to make critical business transactional content readily available, posing IBM's more... >> Discover more offerings from IBM..
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The Multi-Channel Call Center Agent - Reality or Myth? - an AberdeenGroup Report sponsored by Astute Solutions by Astute Solutions (E-mail this company) April 2007 - (Free Research) Read how AberdeenGroup's research, which represents a strong cross-section of industry, clearly shows that Best-in-Class companies are moving to multiple channel agent support. To achieve this, companies should look at implementing the recommendations found in this white paper.  (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

Demo: Scalable, Integrated Data Protection for Virtual Servers with Dell EqualLogic™ Auto-Snapshot Manager/VMware® Edition by Dell, Inc September 2008 - (Free Research) Discover how the PS Series virtualized iSCSI SAN helps provide automated, integrated and scalable protection of virtual machines using Auto-Snapshot Manager/VMware Edition.  (DEMO) READ ABSTRACT | GO TO DEMO

Case Study: Cassatt Resource Optimization through Active Power Management by Cassatt Corporation September 2008 - (Free Research) The project’s goal is to identify key technology, policy and implementation experts and partners to engage in creating a series of demonstration projects that show emerging technologies and best available energy efficiency technologies.  (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

On Demand Webinar: Secure Mobility and Portability with VMware ACE – A Pocket ACE demonstration by AMD and VMware, Inc (E-mail this company) June 2007 - (Free Research) Put your PC in your pocket with Pocket ACE. Watch this informative session to learn how you can deploy your PC to a variety of devices like USB memory sticks, laptops or even iPods.  (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Advent Portfolio Exchange Demo by Advent Software, Inc July 2008 - (Free Research) Learn more about this integrated portfolio and client relationship management system: an end-to-end solution for accounting and reporting, client servicing and marketing.  (WHITE PAPER) GO TO WHITE PAPER

Enterprise telephony: IP PBX vs. UC software by SearchUnifiedCommunications.com September 2008 - (Free Research) In this video interview, Burton Group Senior Consultant Ken Agress will examine how UC software is challenging the traditional IP-PBX and how telephony fits in the market evolution of unified communications.  (VIDEOCAST) READ ABSTRACT | GO TO VIDEOCAST

The ECHO™ - Avaya Connection: ECHO™, and How It Interacts with Avaya’s Telephony Solutions by Teleformix. July 2008 - (Free Research) Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya’s telephony systems, providing your company with a crucial customer service tool - quality assurance recording.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Selecting a Commision and Incentive Compensation System by AcTEK August 2008 - (Free Research) There are a number of companies offering software products to manage commission, sales incentive, and bonus programs. This whitepaper provides a framework for selecting the right one for your organization.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Total Economic Impact™ Of Avaya IP Telephony Solutions Within A Branch Environment by Avaya, Inc June 2008 - (Free Research) The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Avaya IP Telephony solutions specifically for the branch environment within their organizations.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Better Management of Credit Risk: A Guide for Mid-Tier Banks, Credit Unions and Lenders by SAS Institute Inc. September 2008 - (Free Research) Discover how easy it is to integrate, streamline and optimize your risk processes by participating in this exciting live broadcast.  (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Video Telephony: Completing the Picture of Unified Communications Effectiveness by TANDBERG. July 2008 - (Free Research) Unified communications (UC) is a term that has been heralded in the telephony and network markets as the IT architecture that will streamline business processes and break down the distinct silos of communications within the enterprise.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

IT Briefing: Integrating Microsoft Unified Communications with Current Phone Systems by Dell, Inc September 2008 - (Free Research) This document discusses how a company can integrate Microsoft’s Unified Communication (UC) services with their existing telephony system.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

5 Ways to Improve Customer Service in a Down Economy by OpenSpan August 2008 - (Free Research) In today’s “do more with less” environment, it becomes increasingly important to focus on simplifying customer interaction without increasing cost. The Webinar highlights 5 ways to improve the customer experience in a highly cost effective manner.  (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Enhance your phone system and Simplify IT with Dell and Microsoft Unified Communications by Dell, Inc August 2008 - (Free Research) In this webcast learn about the identity and presence factors of Microsoft Unified Communications and how these factors control the future of communications and how to track them.  (WEBCAST) READ ABSTRACT | GO TO WEBCAST

The ECHO™ - Cisco Connection: ECHO™, and How It Interacts with Cisco's CallManager by Teleformix. July 2008 - (Free Research) Read this paper to learn how ECHO's direct digital integration with Cisco's VoIP network enables the pooling of voice VLAN ports through SPAN or RSPAN.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

IP Telephony: Accurately Measuring the Total Cost of Ownership in the Branch Environment by Avaya, Inc June 2008 - (Free Research) As technical barriers are eliminated and more organizations begin to adopt Internet protocol–based telephony, companies are finding there are demonstrable, real-world total cost of ownership (TCO) advantages associated with implementing IPT solutions.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

TEM for IP Readiness by AnchorPoint. August 2008 - (Free Research) AnchorPoint TEM solutions provide a business process foundation for companies to systematically prioritize, address and assess their telecom spend – and apply the technologies and services that will yield the highest ROI.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Conquering the Crunch Series: Wholesale Distribution and Succeeding in Global Sourcing to Grow Private Label Profits by CDC Software - Vis.align (E-mail this company) June 2008 - (Free Research) The Whitepaper discusses the private label phenomenon, where wholesale distributors sell their own products instead of, or in addition, to reselling goods from other suppliers.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Voice over IP/Telephony - Out-of-Band Management Products by Avocent Help Vonage Manage Remote, Lights-Out Data Centers by Avocent. February 2008 - (Free Research) Vonage is a pioneer in the broadband phone industry, helping to set the standard for pricing, features, call quality and reliability for the Voice over Internet Protocol (VoIP) category. To support its product offerings, read how out...  (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Meeting Tomorrow's Internet Performance Requirements by Keynote Systems February 2008 - (Free Research) This white paper discusses how the customer experience can be improved through Service Level Management (SLM). Discover the steps necessary for better defining the processes, IT roles and organizational structures needed to create essential standards.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Reinventing the Telephone by AT&T Corp September 2008 - (Free Research) According to this article, VoIP will probably join the elite roster of true breakthroughs, along with personal computers, electronic mail and, more recently, wireless communication.  (WHITE PAPER) GO TO WHITE PAPER

How Should an Enterprise Move towards Unified Communications? by Avaya, Inc July 2008 - (Free Research) Avaya moves customers toward Unified Communications to support complex and flexible work environments. The consultative process begins with a business assessment to understand the communication patterns, and to see where business processes slow down.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Podcast: Intelligent Branch Office Communication Strategies by Avaya, Inc June 2008 - (Free Research) Craig Wilson, Principle Business Communications consultant and Bruce Mazza, Director of Avaya Intelligent Branch Solutions join Nick Lippis to discuss strategies that create value within branch offices through intelligent communication solutions.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Fax over IP (FoIP): What is the Right Way to Implement it for Your Organization by Captaris February 2008 - (Free Research) This paper takes a look at the present state of Fax over IP and then offers pragmatic advice to organizations that are looking for a migration strategy that best suits their individual business requirements and best manages their document flow.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Extend the Value of IBM Lotus Applications with Avaya Unified Communications by Avaya, Inc June 2008 - (Free Research) Enterprise’s who have based their collaboration application strategies on IBM collaboration applications can voice enable them with Avaya to create the seamless ability to “click-to-communicate”  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

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