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Award-Winning VoIP Provider Deploys Five9 in Profit Centers to Launch Marketing Campaigns by Five9 September 10, 2009 - (Free Research) Read case study to learn how Vonage selected the Five9 Virtual Call Center Suite to launch an ambitious campaign to win back over 70,000 customers. Read on to learn how Five9 Virtual Call Center Suite offers superior-quality VoIP, predictive dialer, inbound call capabilities, comprehensive management and customer tracking tools, and more.  (CASE STUDY) READ ABSTRACT |

VoIP and Lower TCO Will Drive Adoption of Hosted On-Demand Contact Centers by Five9 September 10, 2009 - (Free Research) Read this paper to learn how organizations that have selected a hosted contact center solution have minimized or even eliminated the cost of their IT or telecom support departments. Keep reading to learn what the benefits a hosted contact center solution can have for your company.  (WHITE PAPER) READ ABSTRACT |

Webcast: Emerging Opportunities for Accounting Firms in a Changing Economy by BlackBerry November 02, 2009 - (Free Research) The global economy has gone through a painful restructuring in the last year. The economic downturn has however presented many opportunities for firms to cut costs and enhance their productivity. In this webcast you'll learn how to leverage those opportunities using Blackberry® solutions for accounting firms.  (WEBCAST) READ ABSTRACT |

Demo: IBM Cognos TM1 MidMarket Edition Online Demo by IBM November 10, 2009 - (Free Research) Simplify your key financial processes with Cognos.  (PRODUCT DEMO) READ ABSTRACT |

Advent Portfolio Exchange Demo by Advent Software, Inc July 2008 - (Free Research) Learn more about this integrated portfolio and client relationship management system: an end-to-end solution for accounting and reporting, client servicing and marketing.  (DEMO)

EVault Online Backup and Recovery Solutions Demo by i365, A Seagate Company October 2009 - (Free Research) EVault online backup and recovery solutions make it easy to protect your data offsite, automatically. They’re easy to use, fast, and secure. And they make it simple to comply with regulations. View this demo to find out how you can sustain the life blood of your company today.  (PRODUCT DEMO) READ ABSTRACT |

Rational Build Forge Demo Series by IBM October 2008 - (Free Research) Access IBM Rational Build Forge demos to see how it can be used to create a software assembly line to automate and accelerate software delivery. Learn how Rational Build Forge can help development teams automate repetitive tasks, uncover development bottlenecks, determine trends for specific projects and manage compliance mandates.  (DEMO)

IBM Performance Manager online demo by IBM October 2009 - (Free Research) See how plans, financial reports and scorecards can help you manage performance across all data sources in this flash demo.  (PRODUCT DEMO)

Demo: Service lifecycle management in action by IBM October 2009 - (Free Research) Organizations moving towards Service-Oriented Architecture must manage their services from development to deployment. This demo shows how Rational Team Concert, Rational Asset Manager, and WebSphere Service Registry and Repository provide a comprehensive, integrated solution for organizations looking to realize SOA.  (PRODUCT DEMO)

IBM Rational Functional Test Demo by IBM October 2009 - (Free Research) This demo shows how IBM Rational Functional Tester can be used to create test automation scripts to validate the functionality of an SAP system. The script generation capability of Functional Tester produces a re-usable test that can be run against all subsequent builds or releases of the SAP system.  (PRODUCT DEMO) READ ABSTRACT |

Dell’s OpenManage Software Demo by Dell and Symantec September 2009 - (Free Research) Watch this demo to get an overview of the Dell OpenManage systems management solution. This solution is focused on delivering open, flexible, and integrated solutions that reduce the complexity in the systems management space.  (VIDEO) READ ABSTRACT |

Discrete Manufacturing Essential Solutions by Infor August 2009 - (Free Research) Today's professionals in the manufacturing industry need information to be directly accessible and visible in order to achieve sustainable growth. Watch this demo to learn how your company can benefit from Infor Discrete Manufacturing Essentials Suite and see just how easy and convenient this suite of solutions can be for your organization.  (DEMO) READ ABSTRACT |

Integrating IP Address Management for Real-time Data and Services Delivery with Central Monitoring of DNS and DHCP Services by Infoblox March 2009 - (Free Research) This paper explains the importance of IP address management, discusses the criteria for an ideal IP address management solution, and explains the features and advantages of the Infoblox IP address management solution.  (WHITE PAPER) READ ABSTRACT |

IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations by AMD and VMware, Inc (E-mail this company) March 2008 - (Free Research) IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.  (CASE STUDY) READ ABSTRACT |

Security in the Call Center: Verifying Customer Identities without the Inconvenience by RSA, The Security Division of EMC September 2009 - (Free Research) Is securing the Call Center possible without impacting the customer experience? This paper discusses the advantages and benefits of using knowledge-based authentication (KBA) to bolster Call Center security over other solutions.  (WHITE PAPER) READ ABSTRACT |

Webcast and Solution Demo - Staying ahead of Threats with Lumension Security Vulnerability Management Solution by Lumension January 2009 - (Free Research) Learn how the Lumension Security Vulnerability Management Solution helps organizations effectively minimize security risks through the proactive discovery of IT assets and automated remediation of software and configuration vulnerabilities.  (WEBCAST) READ ABSTRACT |

Pivotal CRM: Built For Sales by Pivotal CRM, a CDC Software solution July 2009 - (Free Research) In this multimedia demo, learn how Pivotal CRM's flexible, innovative features and design give sales users an edge and make them feel the system was built just for them.  (PRODUCT DEMO) READ ABSTRACT |

Full Demo: IBM Cognos 8 Business Intelligence by IBM October 2009 - (Free Research) Complete capabilities in one product, on a single architecture. See key features for both business and IT users, including Framework Manager, the Administration Console, and integration with Microsoft Excel.  (PRODUCT OVERVIEW)

BSD Group’s Oracle Extension for Rational Performance Tester Demonstration by IBM October 2009 - (Free Research) This quick demo gives you a great overview of the look and feel of BSD Group’s Oracle Extension for Rational Performance Tester, its features, and its capabilities. This plug-in will help you capture, record and playback transactions using Oracle NCA technology. View the demo now to learn more about increasing application visibility during testing.  (PRODUCT DEMO) READ ABSTRACT |

Audio Conferencing 2.0: Control Costs & Simplify Administration by Citrix Online September 2009 - (Free Research) In this paper, we're taking audio conferencing to an entirely new level. Built with Web-based administration and control, HiDef Corporate audio conferencing gives you crystal-clear audio plus the tools to extract maximum value from every call.  (WHITE PAPER) READ ABSTRACT |

Infor - ERP VISUAL by Infor September 2008 - (Free Research) Infor ERP VISUAL combines affordability and deep functionality, and is ideal for high growth, mixed-mode manufacturers who need a modular solution. Learn why more than 4,000 businesses trust Infor ERP VISUAL to run their operations.  (DEMO) READ ABSTRACT |

CA ARCserve® Backup r12.5 ROI Calculator by CA November 2009 - (Free Research) CA ARCserve Backup unites innovative data deduplication technology, powerful storage resource management (SRM) reporting and robust security measures. Use this ROI calculator to find out how much your organization can save with ARCserve.  (ASSESSMENT TOOL) READ ABSTRACT |

Striking a Balance: Controlling E-Discovery by Combining In-House Resources with Outsourced Experts by FTI Technology November 2009 - (Free Research) Increasingly, corporations are taking control of their e-discovery process and striking a balance between in-house and outsourced resources. This whitepaper is a best practices guide on the mechanics of effectively and efficiently balancing in-house control with outsourced execution.  (WHITE PAPER) READ ABSTRACT |

Desktop Authority Password Self-Service Version 4.1.1 by ScriptLogic Corporation April 2009 - (Free Research) Desktop Authority® Password Self-Service™ provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls.  (TRIAL SOFTWARE) READ ABSTRACT |

e-Kit: Web Application Security eKit by IBM November 2009 - (Free Research) Check out this e-Kit for comprehensive information related to web application security strategies and web application security testing through SaaS. Included are several white papers, demos, and podcasts.  (RESOURCE CENTER) READ ABSTRACT |

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