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1 - 25 of 472 | Next Page

Customer Experience Exchange E-Zine: Issue 3 by SearchCRM

March 20, 2012 - (Free Research)
In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%. 
(EZINE) READ ABSTRACT |

Webcast: Five Application Lifecycle Management Imperatives for Successful Global Software Development by IBM

September 02, 2011 - (Free Research)
This webcast introduces five key imperatives for ALM and discusses how they can be used to ensure success for ALM in a collaborative environment. If you have ever worked on a software development project and wondered how you can eliminate those endless project replans, this webcast is for you. 
(WEBCAST) READ ABSTRACT |

Overcoming Today's Top 5 Software Development Process Challenges with SCM by AccuRev

November 11, 2011 - (Free Research)
Watch this webcast to explore the top five process challenges that software development teams face today. 
(WEBCAST) READ ABSTRACT |

Harvey Nash CIO Survey 2012 by ComputerWeekly.com

May 14, 2012 - (Free Research)
CIOs are more confident of securing technology budget increases than at any time in the last five years, according to the CIO Technology Survey 2012. 
(IT BRIEFING) READ ABSTRACT |

Delivering on high cloud expectations by ComputerWeekly.com

March 10, 2012 - (Free Research)
<p>Many firms are now planning to run mission critical workloads on public cloud, according to this research from Forrester and BMC.</p> 
(ESSENTIAL GUIDE) READ ABSTRACT |

Microsoft and the Cloud: Five Essential Things To Know by Global Knowledge

January 10, 2011 - (Free Research)
This white paper addresses Microsoft’s current stake in cloud computing and examines the most recent range of cloud-based product offerings as an indication of where Microsoft may be heading. 
(WHITE PAPER) READ ABSTRACT |

22 November 2011: Read the latest issue of the UK’s leading technology publication, where we analyse the latest technology news and what it means for IT managers. by ComputerWeekly.com

December 12, 2011 - (Free Research)
In this week’s Computer Weekly, we talk to the British Library about the enormous storage challenges of digitising its printed archive; we examine the state of the UK IT jobs market and the skills that are most in demand by employers; and we look at case studies of the best virtualisation projects. Download the new issue now. 
(EZINE) READ ABSTRACT |

Salary Report: Trends in IT Compensation and Certifications by Global Knowledge Network, Inc.

May 2006 - (Free Research)
Global Knowledge keeps up to date with trends in IT careers, certifications, and compensation. In this, our inaugural quarterly report, we offer a look at salaries for the top 25 IT jobs, organized by region. We also offer a look at the top certifications and in-depth analysis from our resident market research analyst. 
(ANALYST REPORT) READ ABSTRACT |

Webinar: 5 Things Your Software Development Team Should Be Doing Now by CollabNet

April 2012 - (Free Research)
This webcast offers five strategies that your software development team should be doing right now to deliver software to your end users faster. Learn why they're important and how powerful they can be when used together. 
(WEBCAST) READ ABSTRACT |

Frost and Sullivan: Raising the Bar on Desktop Virtualization by Cisco Systems, Inc.

January 2012 - (Free Research)
This resource reveals five important considerations to keep in mind when planning desktop virtualization and discusses the ten most notable use cases for this environment. 
(WHITE PAPER) READ ABSTRACT |

5 Keys to Aerospace and Defense Manufacturing

by Epicor Software Corporation

February 2011 - (Free Research)
This paper discusses considerations for A&D manufacturers in the context of enterprise information systems and how they can help address 5 areas of concern: compliance, control, communications, competitiveness, and cutting cost, waste and complexity. The needs of the A&D market aren’t easily addressed by one-size-fits-all products. 
(WHITE PAPER) READ ABSTRACT |

ALM and Agile Strategies E-Zine Issue 1 by SearchSoftwareQuality.com

February 2012 - (Free Research)
Using modern-day Agile techniques such as automation and cloud hosting solutions, today’s IT leaders have opportunities to reap better returns on their ALM investments. In this issue, experts will share source code control system automation strategies, hosting options for code repositories and trends in requirements management tools. 
(EZINE) READ ABSTRACT |

5 Ways Disk Backup with Deduplication Improves Backup Effectiveness, Cost-Efficiency and Data Protection by ExaGrid Systems, Inc.

December 2011 - (Free Research)
Learn how a disk-based dedupe backup appliance may be the answer to your storage needs in this informative white paper. 
(WHITE PAPER) READ ABSTRACT |

Forrester: Datacentre Transformation by ComputerWeekly.com

May 2012 - (Free Research)
John Rakowski, advisor and analyst at Forrester, offers five tips on optimising and managing company datacentres. 
(PRESENTATION) READ ABSTRACT |

Getting it Right: Seven Steps to Right Channeling Customer Interactions by Oracle Corporation

March 2012 - (Free Research)
In seven simple steps, eBusiness, customer experience and contact center professionals can right channel online customer service inquiries, boosting sales and customer satisfaction while reducing customer service costs by delivering the right information and service to the right customer at the right time. 
(WHITE PAPER) READ ABSTRACT |

The Top 10 Technical Considerations for Evaluating E-Commerce Platforms by Art Technology Group (ATG)

July 2010 - (Free Research)
This paper offers ten considerations to help guide the selection criteria for your next e-commerce platform - which should ideally be the last e-commerce platform you would ever need to buy. Continue reading to learn these two technical considerations for evaluating e-commerce platforms. 
(WHITE PAPER) READ ABSTRACT |

Best Practices for Transforming to a Multi-Channel Contact Center by inContact

January 2012 - (Free Research)
Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment. 
(WHITE PAPER) READ ABSTRACT |

Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact

September 2011 - (Free Research)
If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies. 
(WHITE PAPER) READ ABSTRACT |

Debunking Security Concerns with Hosted Call Centers by inContact

September 2011 - (Free Research)
This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services. 
(WHITE PAPER) READ ABSTRACT |

Ensure High Availability with Proactive Support Services by Hewlett-Packard Company

May 2012 - (Free Research)
<p>Access this white paper to discover how your organisation can reduce downtime with the use of proactive support services. Ideal for virtualised and converged infrastructures, these services can ensure high availability with the use of proactive scans and platform revision management.  </p> 
(WHITE PAPER) READ ABSTRACT |

A Better Option for Hardware and Software Support by Hewlett-Packard Company

May 2012 - (Free Research)
Access this white paper to learn how your organization can reduce downtime with effective support services. Discover a system that provides hardware and software support and remote monitoring to diagnose and solve problems more quickly. 
(WHITE PAPER) READ ABSTRACT |

Proactive Support Services: Prevent Problems Before They Occur by Hewlett-Packard Company

May 2012 - (Free Research)
<p>Discover how your organization can protect its expanding IT environment with effective support services. This white paper explores a proactive solution that can diagnose problems quickly to reduce downtime.</p> 
(WHITE PAPER) READ ABSTRACT |

Gartner predictions around Social CRM by Infor CRM

February 2012 - (Free Research)
This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like. 
(EGUIDE) READ ABSTRACT |

A realist's guide to building bottom line revenue and customer loyalty with social CRM by SugarCRM Inc.

October 2011 - (Free Research)
Is social CRM just hype or is it really worth your business's time? Read this eBook from SearchCRM.com for expert advice. 
(EBOOK) READ ABSTRACT |

Top 10 Most Overlooked Causes of Trouble in a Cisco Network by Global Knowledge

November 2009 - (Free Research)
This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide. 
(WHITE PAPER) READ ABSTRACT |

1 - 25 of 472 | Next Page

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