Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices. 

In this week’s Computer Weekly, we talk to the British Library about the enormous storage challenges of digitising its printed archive; we examine the state of the UK IT jobs market and the skills that are most in demand by employers; and we look at case studies of the best virtualisation projects. Download the new issue now. 

In this expert E-Guide, brought to you by SearchServerVirtualization.com and Dell, you will discover how to balance the storage and networking demands of today's virtual environments. 

Learn today's best practices and key considerations before optimizing virtualization backups. In this paper you'll receive an overview of the benefits that virtualization technologies can offer, explore key priorities regarding virtualization, and discover what backup solutions are best-suited to handle the technical demands of today's data center. 

Cloud computing offers massive scalability -  in virtual computing power, storage, and applications resources - all at almost immediate availability and low cost, and business managers are demanding their IT operations assess the benefits this new computing model can represent. 

This is an informative preview of the book, the first ever on data virtualization, that fills this information void with 10 in-depth case studies from data virtualization adopters across a range of industries. 

Increased adoption of VMware infrastructure and continued performance advances in hardware and software have driven the virtualization of Microsoft Exchange. This paper will detail experiments that demonstrate the efficient performance and scalability of Exchange when running inside a virtual machine on a VMware vSphere™ 4 environment. 

Access this exclusive research report to understand how CFO’s and CIO’s around the world view cloud computing and learn how they are planning to implement this technology into their organization. Learn how you can leverage the cloud to reduce costs, become more responsive to customers, and improve scalability. 

This white paper introduces a new data migration solution designed specifically to ensure a smooth transition when bringing new storage online. In this paper, you'll learn today's best practices and key questions to consider before implementing new storage, and discover how this emerging migration solution can help your organization. 

In this webcast, gain a CISO’s perspective on their experience with executing a successful security strategy, offering best practice tips and an analysis of the access governance and role-based access control initiatives that were implemented. 

Watch this on-demand webinar to hear Simon Sinek, leadership expert and best-selling author, explain how great leadership and real inspiration starts with Why and what changes you can make – in both your business and personal life – to achieve the same success. 

Access this expert E-Guide to learn what networking vendors are doing to address the challenges of adding Wi-Fi in branch office networks, as well as what you should look for in wireless branch office networks to ensure success. 

VMware vSphere provides a comprehensive platform for Tier-1 application virtualization. It can enable application mobility between physical hosts to reduce planned downtime, and provide high availability and automated disaster recovery planning/testing.