Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices. 

Between on-demand and Software as a Service (SaaS), there are more enterprise resource planning (ERP) software options available than ever and small to midsized businesses (SMBs) are finding it be an overwhelming situation. Read this expert guide to learn which ERP applications are becoming viable alternatives for SMBs, as the marketplace matures. 

Check out this white paper to make sure you're getting the most bang for your buck when it comes to VM backup, data protection and DR for virtual environments. 

This independent report from analysts, Nucleus Research offers a critical assessment of Oracle’s Cloud Services. 

Improving the overall quality of your company’s decision-making process results also improves the overall effectiveness of your business. This paper explains how reporting will help your organization make better decisions, and how on-demand reporting allows you to accomplish this task in a fast, cost-effective, and easy-to use manner. 

Discover tips for evaluating and preparing a cloud-ready network in this essential resource. Find out how you can meet the key challenges for cloud networking by upgrading your network to reduce latency and gain visibility into your cloud environment. 

Network managers are constantly looking for a solution that provides end-to-end network and application visibility in order to offer a premium experience to their users. Learn about a product that can help you in this resource. 

This white paper explores the key components of a highly available architecture. Find out how one specific configuration performed and discover the essential steps required to implement it. 

Many procurement organizations struggle to meet savings goals with an overworked staff using time-consuming, manual processes or outdated systems. Read this paper to learn how to better collaborate with key stakeholders, qualify suppliers, ensure a competitive bidding process, and negotiate contract terms with suppliers. 

Watch this webcast to explore the top five process challenges that software development teams face today. 

This White Paper is intended to help organizations who are attempting to set up an enterprise architecture practice. It shows how organizations can use a modular, iterative, and incremental approach in order to develop an architectural capability that is otherwise a large and complex undertaking. 

Companies are continuing to invest in video and rich media technology to meet the needs of videoconferencing, on-demand videos and video surveillance. Access this paper to find out how you can achieve high performance and reliability, assure end-to-end QoS, and make deployment of a video-ready network easy. 

Connecting Through Content, Issue Two examines how technology buyers search for content and how marketers deliver content to them. Content distribution channels, user search techniques, content registration behavior and other aspects of content distribution and syndication are evaluated.