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Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation January 26, 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.  (WHITE PAPER) READ ABSTRACT |

Mosaic Technology trims sales cycle by up to 50% and converts 20% of leads into sales with Dell PartnerDirect program by Dell, Inc. and Intel May 01, 2009 - (Free Research) Mosaic Technology sought to partner with a larger company to obtain sales, marketing and technical support, thereby extending its reach into the server and storage virtualization market.  (CASE STUDY) READ ABSTRACT |

Unified Application Delivery by F5 Networks December 10, 2009 - (Free Research) By providing a unified Application Delivery Networking platform, F5 BIG-IP offers the ability for organizations to adopt a single platform for all its application delivery needs.  (WHITE PAPER) READ ABSTRACT |

AventX Connector: Document Delivery Status within SAP by STR Software May 08, 2009 - (Free Research) AventX Connector for SAP ERP enables your users to email and fax any document you can print directly within the SAP application. Whether or your organization needs to deliver purchase orders, invoice, or bills of lading, our SAP-certified interface will meet your delivery requirements.  (DATA SHEET) READ ABSTRACT |

Road Map for Delivering BI Publisher Documents from Oracle EBS: A Guide to the Automated Delivery of Oracle E-Business Suite Documents via Email and Fax by STR Software September 2008 - (Free Research) This document is designed to be a guide to the Oracle E-Business Suite. It is intended to educate users, developers, managers, and executives of companies using Oracle E-Business Suite to automate and maintain the distribution of business documents  (WHITE PAPER) READ ABSTRACT |

4 Stages of Integrated Document Delivery from SAP by STR Software April 2009 - (Free Research) This paper is intended to educate users, developers, managers, and executives of companies using SAP, on the efficiencies gained from an integrated, automated document delivery system.  (WHITE PAPER) READ ABSTRACT |

The Capital Delivery Revolution and Technology: Connecting Capital Planning, Construction, and Everything in Between by Oracle Corporation January 2009 - (Free Research) This white paper recognizes three principal solution areas in the capital project delivery lifecycle: project design, project execution, and organizational governance. In particular, it addresses the area of project execution and the means available today to drive successful project delivery on a consistent basis.  (WHITE PAPER) READ ABSTRACT |

Getting Real Time: Deliver Voice, Video and Thin Client Effectively by Blue Coat July 2009 - (Free Research) This webcast discusses real-time applications and successful strategies in voice delivery, video conferencing, and thin client delivery.  (WEBCAST) READ ABSTRACT |

Blue Coat: The Technology Leader in Application Delivery Networking by Blue Coat June 2009 - (Free Research) Check out this comprehensive microsite to view white papers, videos, press releases, case studies, and webcasts highlighting Blue Coat's application delivery networking solutions.  (MICROSITE)

Simplify, Accelerate and Secure Your Complex Network by Blue Coat April 2009 - (Free Research) Join our Blue Coat experts for a comprehensive introduction to the widest range of solutions for ensuring application delivery success: visibility, acceleration, and security.  (VIDEO) READ ABSTRACT |

Moving Into the Cloud by Rackspace Hosting & Limelight Networks December 2009 - (Free Research) The computing-as-a-service/ cloud computing scenario is gaining great popularity, but there are challenges. The big one is the performance of the "cloud" itself, and consumers need a CDN provider like Limelight Networks to help businesses shoulder the burden of maintaining service uptime.  (WHITE PAPER) READ ABSTRACT |

Managing Performance Through the Web Application Delivery Chain - IDC by Gomez October 2009 - (Free Research) In this paper Gomez poses several questions to Tim Grieser, vice president of IDC's Enterprise System Management Software program, on behalf of Gomez's customers. Read on to learn the answers to some of the most important questions regarding web-based applications.  (WHITE PAPER) READ ABSTRACT |

On Demand Webcast: Improving Service Delivery with Intelligent Document Capture by EMC Corporation November 2009 - (Free Research) This EMC webcast series will show how you can deliver these benefits by digitizing, securing, and automating operational processes to create a Connected Government. Download this webcast series to discover technologies that can transform your agency's operations.  (WEBCAST) READ ABSTRACT |

Customer perspectives on the benefits of a collaborative process to deliver software quality by IBM September 2009 - (Free Research) This Hurwitz and Associates whitepaper shares the successes, challenges and future plans of three companies - Sogeti Group, Accident Compensation Corporation (ACC), and Scotiabank.  (WHITE PAPER)

Tolly Report Shows How Citrix NetScaler Outperforms F5 in Head-to-Head Tests by Citrix June 2009 - (Free Research) Latency is an important metric that should be considered when evaluating web application delivery solutions. Through tests performed, Citrix NetScaler exhibited very low latencies and was at least 3x fast than F5 BIG-IP in almost all test scenarios.  (ANALYST REPORT)

Enterprise Application Delivery: No User Left Behind by Blue Coat January 2007 - (Free Research) Blue Coat ProxyClient extends Blue Coat's visionary application delivery infrastructure to include all of these use cases - from any network, any device, and to any application - keeping users productive wherever the business takes them.  (WHITE PAPER) READ ABSTRACT |

Optimizing the Business of IT by F5 Networks December 2009 - (Free Research) New functionality in BIG-IP v10--such as resource provisioning and route domains--coupled with existing administrative domain capabilities enables IT to virtualize application delivery functions across departments. Sharing the investment in a unified application delivery solution across business constituents increases the return on investment.  (WHITE PAPER) READ ABSTRACT |

The ROI of Application Delivery Controllers in Traditional and Virtualized Environments by F5 Networks December 2009 - (Free Research) How modern offload technologies in Application Delivery Controllers can drastically reduce expenses in traditional and virtualized architectures, with a fast ROI.  (WHITE PAPER) READ ABSTRACT |

Gartner Research Report: Magic Quadrant for Application Delivery Controllers, 2009 by F5 Networks September 2009 - (Free Research) The market for products to improve the delivery of application software over networks remains dynamic and innovative. Vendors focused on solving enterprises' most-pressing application problems have become the top players.  (ANALYST REPORT) READ ABSTRACT |

Service Delivery Innovation: Creating Client Value and Enhancing Profitability by SAP AG January 2007 - (Free Research) This paper reviews the forces that affect the professional services market today, defines and explains the main pillars of service delivery innovation, and reviews the benefits firms derive from service delivery innovation.  (WHITE PAPER) READ ABSTRACT |

Smarter State Government Processes in 2010 - Enabling Citizen-Centric Processes, Transforming Service Delivery and Reducing Costs with IBM WebSphere® ILOG Business Rule Management System (BRMS) Technology by IBM September 2009 - (Free Research) Find out how technology can enable the delivery of better value for citizens and lower costs in this solutions brief.  (WHITE PAPER) READ ABSTRACT |

IT Service Delivery: From Basic Automation Through to Managed Services by N-able Technologies September 2008 - (Free Research) This paper examines the changing IT services market and why IT service providers need to improve the way they do business.  (WHITE PAPER) READ ABSTRACT |

Government Insights: Case Management -- Improving Service Delivery thru Connected Government by EMC Corporation April 2008 - (Free Research) Organizations need to improve service delivery while coping with fewer resources by managing information as digital assets and automating back-office processes through case management. By doing so, these organizations realize the promise of connected government while simultaneously reducing time, cost, and risk.  (WHITE PAPER) READ ABSTRACT |

Transformational Change in Financial Services: The Value of Delivery Options in IT Vendors by i365, A Seagate Company November 2009 - (Free Research) As improving business functionality increasingly depends on IT, CIOs find themselves between the proverbial rock and a hard place. They must find ways to bring new and dynamic value to the business with fewer resources. To meet this challenge, more CIOs are sourcing IT through vendors that offer multiple delivery options.  (ANALYST REPORT) READ ABSTRACT |

Integrating IP Address Management for Real-time Data and Services Delivery with Central Monitoring of DNS and DHCP Services by Infoblox March 2009 - (Free Research) This paper explains the importance of IP address management, discusses the criteria for an ideal IP address management solution, and explains the features and advantages of the Infoblox IP address management solution.  (WHITE PAPER) READ ABSTRACT |

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