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Advanced Technologies Key to Next-Gen Contact Centers by LogMeIn, Inc.

March 27, 2014 - (Free Research)
Access this helpful e-guide to learn how to improve customer experience by equipping contact center agents with the right tools and technologies. Discover why Forrester Research analyst Art Schoeller recommends an "outside-in approach" to acquiring new contact center technologies, and explore his key considerations for adopting new tools 
(EGUIDE) READ ABSTRACT |

A More Social Contact Center by LogMeIn, Inc.

March 25, 2014 - (Free Research)
This expert e-guide describes the importance of developing a formal social media strategy and leveraging WFM software to manage social media contact center volume. Also, see what's on Comcast Corp.'s 10-step "cheat sheet" for building a social call center strategy. 
(EGUIDE) READ ABSTRACT |

Multichannel Contact Centers: Metrics and Realities by Five9

June 03, 2014 - (Free Research)
This expert e-guide discusses the new multichannel realities of the contact center and explores how technologies have started to reflect these changes, as well as tips for benchmarking these new metrics. While there is no agreed-upon industry standard for call center metrics, you can review 11 of the most important ones inside. 
(EGUIDE) READ ABSTRACT |

WebSmart Services by Melissa Data Corp

April 20, 2010 - (Free Research)
Melissa Data’s WebSmart Services can handle your data quality needs. Ensure that your contact data, including addresses, names, phone numbers, and emails are valid, and use existing data to append additional information to enhance initiatives. The WebSmart services can be integrated into the business chain to ensure the integrity of your database. 
(WHITE PAPER) READ ABSTRACT |

Weighing the Pros and Cons of Continuous Delivery in ALM by Electric Cloud

December 09, 2013 - (Free Research)
Consult this expert e-guide to explore both the opportunities and challenges faced by those adopting continuous delivery, and hear from Agile expert Jeff Porter as he explains his road to Agile evangelism, as well as how he implemented Agile practices at FamilySearch, an online nonprofit genealogy services provider. 
(EGUIDE) READ ABSTRACT |

GFI FAXmaker by GFI Software

GFI FAXmaker is the leading enterprise quality fax server when it comes to reliability, ease of use and administration, and price. 
(SOFTWARE PRODUCT)

When Network Monitoring Tools Improve Business Intelligence by Gigamon

May 07, 2014 - (Free Research)
This expert e-guide highlights new emerging monitoring strategies that tie together cloud provisioning and service and application delivery. Discover how creating a clearer view of application performance can help you improve business processes, and explore the various tools that are part of modern networking strategies. 
(EGUIDE) READ ABSTRACT |

Softbank Mobile Overhauls its System Testing and Transforms Delivery of New Products by Hewlett-Packard Company

September 30, 2012 - (Free Research)
Check out this brief case study to see how Softbank Mobile Corporation, one of Japan's leading mobile telecommunications providers, implemented a new system test standardization to ensure top-notch quality of all their business-critical applications and systems, at a fast pace and low cost. 
(CASE STUDY) READ ABSTRACT |

Simplifying Contact Center Technology by Oracle Corporation

August 2008 - (Free Research)
Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology. 
(WHITE PAPER) READ ABSTRACT |

Moving to DevOps Speeds Deployment and Boosts ROI by IBM

November 2013 - (Free Research)
This essential e-guide highlights the benefits of a DevOps approach and explores how businesses can successfully integrate their teams to increase collaboration, streamline testing processes and reduce risks. 
(EGUIDE) READ ABSTRACT |

Improving Identity and Access Management in an SAP Environment by Dell Software

May 2010 - (Free Research)
In this new Quest white paper, see why splitting identity management work is not only frustrating, pointless and inefficient, but it’s also completely unnecessary. Learn how to easily manage your Active Directory and SAP environments, how to eliminate redundant work, and how automation makes security stronger and auditing simple. 
(WHITE PAPER) READ ABSTRACT |

3 Best Practices for Reducing Exchange Downtime by AppAssure Software, Inc.

March 2009 - (Free Research)
Although there are many e-mail platforms available, Microsoft Exchange is by far the most dominate with a commanding 65-percent share of the overall market. This eGuide explains the three best practices for reducing Exchange downtime and teaches how to proactively approach disaster recovery for Microsoft Exchange. 
(WHITE PAPER) READ ABSTRACT |

Case Study: Hy-Vee Boosts Performance, Speeds Data Delivery, and Increases Competitiveness by HP

May 2013 - (Free Research)
In this case study, discover how Hy-Vee, a growing grocery store chain, implemented a new data warehouse in order to give their employees faster access to customer purchasing data, and learn the benefits they currently experience from this technology. 
(CASE STUDY) READ ABSTRACT |

Avaya Users Deploy Best-in-Class Practices to Improve Contact Center Performance by Avaya

November 2013 - (Free Research)
This exclusive paper examines how your organization can position itself to meet changing buyer needs by establishing best-in-class contact center programs. Read on and also discover 14 best practices that can ensure successful customer interactions. 
(WHITE PAPER) READ ABSTRACT |

Case Study: Level 3 Communications - Going Agile at Scale by Rally Software

June 2013 - (Free Research)
You might think agile development is only for small organizations - but that isn't necessarily true. In this case study, discover how Level 3 was able to overcome the difficulties of a segmented office space and multiple development projects to successfully implement Agile throughout the entire organization. 
(CASE STUDY) READ ABSTRACT |

The Dynamic DNS Infrastructure by F5 Networks

June 2012 - (Free Research)
This resource details a full-proxy architecture for DNS that provides a complete solution for global, local, and cloud load balancing, helping you overcome all the growth and security challenges the DNS is facing. 
(WHITE PAPER) READ ABSTRACT |

Avaya Asia Pacific Customer Experience Index 2013 by Avaya

November 2013 - (Free Research)
This exclusive resource discusses the critical role that contact centers play in driving customer satisfaction and how your organization can ensure that your contact centers provide customers with the experience that they desire. 
(WHITE PAPER) READ ABSTRACT |

crystalreports.com for Salesforce.com: Exception and Sales Reporting by Business Objects

crystalreports.com is a Web-based report-sharing service that allows you to share Crystal Reports with the right people - simply and securely. Create advanced reports from your Salesforce.com data. Dig deeper for answers using graphs with drill down capabilities. View, schedule, refresh, and distribute reports online - inside Salesforce.com. 
(SOFTWARE PRODUCT)

Removing Internet Anonymity Barriers with IP Intelligence by Digital Element

January 2008 - (Free Research)
NetAcuity IP Intelligence technology provides an excellent way to non-invasively gather new intelligence about the online universe, and Digital Element delivers the de facto standard in IP Intelligence. 
(WHITE PAPER) READ ABSTRACT |

Best Practices for Next-Generation IP Address Management by BT Diamond IP

March 2008 - (Free Research)
This white paper provides IT professionals with a comprehensive guide for how to flawlessly execute tasks for IP management, and recommends best practices for simplifying the IP management process. 
(WHITE PAPER) READ ABSTRACT |

Infoblox Integrated IP Address Management Solution by Infoblox

February 2007 - (Free Research)
In this paper, we will explain the importance of IP address management, discuss the different approaches to implementing IP address management solutions. 
(WHITE PAPER) READ ABSTRACT |

The Forrester Wave™: Platform-As-A-Service For App Dev And Delivery Professionals, Q2 2011 by Salesforce.com

July 2011 - (Free Research)
Forrester Research, Inc. evaluated top platform-as-a-service (PaaS) vendors for Q2, 2011 and found that salesforce.com leads in PaaS for business experts, offering a strong strategy and comprehensive features for application development. Learn more about why Forrester names Force.com a platform leader. 
(WHITE PAPER) READ ABSTRACT |

Visa Desjardins Provides a Differentiated Customer Experience by Genesys

February 2013 - (Free Research)
Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment. 
(WEBCAST) READ ABSTRACT |

Weighing the pros and cons of a web-based EHR system by VMware, Inc.

December 2012 - (Free Research)
This e-guide from SearchHealthIT.com highlights many of the pros and cons of a web-based EHR system. Additionally, get a break-down of health care application delivery options, and learn what methods would align with your business model. 
(EGUIDE) READ ABSTRACT |

Targeted Cyber Attacks by GFI Software

March 2008 - (Free Research)
Cyber attack is the name given by (usually sensationalist) articles and documents describing crimes that occur in a virtual world as opposed to tangible attacks such as war. 
(WHITE PAPER) READ ABSTRACT |

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