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Next-Generation CRM: Driving Productivity with End-to-End Cloud Services by Microsoft
October 21, 2011 - (Free Research)
The newest wave of customer relationship management (CRM) applications will leverage the power of cloud computing to offer delivery models, including services being called and delivered within the application. Access this report from IDC to explore the future of CRM application delivery.
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crystalreports.com for Salesforce.com: Exception and Sales Reporting by Business Objects
crystalreports.com is a Web-based report-sharing service that allows you to share Crystal Reports with the right people - simply and securely. Create advanced reports from your Salesforce.com data. Dig deeper for answers using graphs with drill down capabilities. View, schedule, refresh, and distribute reports online - inside Salesforce.com.
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Database Consolidation onto Private Clouds by Oracle Corporation
August 01, 2011 - (Free Research)
Consolidating databases onto a private cloud is a new model for the delivery of database services. Private clouds consolidate servers, storage, operating systems, databases, and mixed workloads onto a shared hardware and software infrastructure.
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Big Data Analytics by ComputerWeekly.com
September 21, 2012 - (Free Research)
IDC explores the initial impact that Big Data is having on organisations, its impact on IT architectures, delivery models and future roadmaps.
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HP Enterprise Cloud Services for SAP Applications At-a- Glance by Hewlett-Packard Limited
May 31, 2012 - (Free Research)
To reduce daily IT operating expenses, many organizations are turning to Software as a Service (SaaS) application delivery, citing the advantages of a flexible, secure, pay-as-you-go model. How exactly does SaaS achieve these conditions, And how might they affect your SAP-run operations and benefit your business? Read this white paper to find out.
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Do-It-Yourself Business Intelligence Done Right: The Secret Sauce is SaaS by myDIALS Inc.
December 18, 2009 - (Free Research)
This Presentation Transcript, featuring Forrester Research, explains how Software as a Service business intelligence can deliver a more cost-effective way to get relevant information to those who need it faster than traditional business intelligence can.
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Evolution to the Cloud by Ciena
May 29, 2012 - (Free Research)
Learn – in less than six minutes – about a cloud approach that can be labelled a “data centre without walls,” enabling a virtual capacity that is both distance-independent and dynamically scalable. View now to learn the cost- and productivity benefits this approach can offer your organisation.
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Hitting Your Numbers: Creating Sales Excellence with Commercial Open Source CRM by SugarCRM Inc.
June 02, 2009 - (Free Research)
A CRM system can help drive sales performance, so the decision of which CRM provider is right for your sales organization is very important. This paper discusses the benefits of having SugarCRM® as your CRM provider and how it is based on commercial open source software, which gives the product a variety of benefits over other CRM providers.
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A Success Model for CRM Integration, And How to Avoid the Most Common Mistake by Scribe Software Corporation
May 01, 2011 - (Free Research)
As more companies begin to implement customer relationship management (CRM) applications, many struggle with common integration challenges. This paper offers a three step success model for CRM integration projects. Read on to learn the characteristics, implementation requirements, benefits, data replication and process integration.
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The Quest for a Cloud Integration Strategy by Dell, Inc.
October 31, 2011 - (Free Research)
This paper discusses how it is equally critical that businesses consider the need for scalability- both in terms of the growth of the customer base and the expansion of back-office solutions to include future purchases of SaaS, PaaS, and cloud computing applications.
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Maximize the Value of On-Demand CRM with On-Demand Reporting by Business Objects
August 2007 - (Free Research)
Improving the overall quality of your company’s decision-making process results also improves the overall effectiveness of your business. This paper explains how reporting will help your organization make better decisions, and how on-demand reporting allows you to accomplish this task in a fast, cost-effective, and easy-to use manner.
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Presentation Transcript: Cloud Service Delivery Models - Security Risks and Recommendations by SecureWorks
August 2011 - (Free Research)
This presentation transcript examines how different levels of isolation and multi-tenancy in cloud models introduce different risks to organizations leveraging cloud services. We also discuss what organizations can do to address these risks and we recommend ways to deliver an improved security posture to organizations utilizing cloud services.
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Microsoft Dynamics CRM Trial by Microsoft
March 2008 - (Free Research)
Enable your customers to choose the right deployment model for their specific business and IT needs, with the flexibility to change deployment models over time if their needs or preferences change.
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Security Fears & Cloud Computing: Buidling Trust in New Data Delivery Models by AVG Technologies USA, Inc.
November 2010 - (Free Research)
Cloud computing has been widely heralded as the "next big thing" in technology circles. At the same time it has arguably been overcomplicated in terms of the way it has been described. Check out this white paper to learn more about the security issues of cloud computing.
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OSS and CRM - Integration That Pays by Comarch Telecommunications
January 2009 - (Free Research)
Previously, putting up with the gap between CRM and OSS worlds has been a viable - though not
optimal - strategy for most operators. But now that the telecommunications industry is undergoing the "communications and content over IP" transformation, service providers are starting to redesign their business models and to rethink the infrastructure.
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Building Your Business Case for Best-Practice IT Services Delivery by Oracle Corporation
June 2009 - (Free Research)
Read this paper for a discussion of TCO components and complexities, as well as cost analysis and business impacts that companies should consider when building a business case. This paper offers tips for assessing the total cost of ownership in delivering best practices through an in-house IT service delivery model.
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Will Your Company Benefit from Fax Servers and Electronic Document Delivery? by OpenText
October 2010 - (Free Research)
This paper discusses how efficient, secure and cost-effective distribution of this business information can have a significant impact on overall business performance by extending process efficiencies. That’s where fax server software can provide a business edge. Read on to learn if your company can benefit from automating document delivery.
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Shred-It Goes Mobile with CRM-Service by Kony
May 2013 - (Free Research)
Shred-It, a leading information security company providing document destruction services, was looking to initiate a mobile strategy to improve the efficiency of their customer service reps (CSRs). Read this short case study to learn how mobilizing their CRM service processes allows Shred-It to provide standardized, consistent delivery of service.
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Red Hat Enterprise Virtualization for Desktops by Red Hat.
May 2011 - (Free Research)
This white paper discusses the benefits of virtual desktops over traditional delivery models and reveals the drawbacks to certain virtual desktop solutions that you may not be aware of.
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Industrializing IT Service Delivery by Hewlett-Packard Limited
September 2011 - (Free Research)
This paper introduces the next model of application development and maintenance: The Industrialised Delivery System (IDS). Access this resource to learn about IDS, other delivery models and systems, and find five criteria for IT shops to successfully deliver on solutions today.
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