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More Complex = Less Secure: Miss a Test Path and You Could Get Hacked by McCabe Software, Inc.

April 19, 2012 - (Free Research)
<p>The same improvements that increase software performance create new security risks that IT pros must contend with. This white paper takes a closer look at the nature of software complexity and describes tactics you can implement to minimize it.</p> 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: On Implementation Trends and Lean Supply Chain Management (SCM) by E2open

April 17, 2009 - (Free Research)
Read this presentation transcript to learn what a lean supply chain is and how it can cut costs out of your supply chain, as well as make your supply chain as efficient as possible. Learn what steps a company must take to make its supply chain lean, and the top ten technology trends to implement a lean supply chain, and more. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Threat Analysis: Understanding and Combating DDoS Attacks by SecureWorks

May 31, 2011 - (Free Research)
This analysis focuses on the types of attacks generally referred to as distributed denial-of-service, or DDoS, attacks. DDoS attacks are most often used to extort or damage businesses whose websites or online assets are a major source of revenue, are an indicator of brand value, or are critical to operations. 
(WHITE PAPER) READ ABSTRACT |

Consult the new dictionary for customer experience KPIs by Oracle Corporation

September 30, 2012 - (Free Research)
This guide was written to help identify or measure those critical CX measurement points that provide feedback on the health and success of a CX initiative. It is intended to familiarize you with important CX measurements and Key Performance Indicators (KPIs) along with providing a definition and a method to calculate their value. 
(WHITE PAPER) READ ABSTRACT |

The New CRM Metrics: Putting Them to Work by SearchCRM

January 25, 2013 - (Free Research)
There is added pressure for contact center agents, with customers armed to the teeth with devices to connect with businesses- from tweets to texts to telephone calls. But with proper metrics to gauge their performance and lead to instructive training, some of that pressure can be alleviated. 
(WHITE PAPER) READ ABSTRACT |

Multichannel Contact Centers: Metrics and Realities by Five9

June 03, 2014 - (Free Research)
This expert e-guide discusses the new multichannel realities of the contact center and explores how technologies have started to reflect these changes, as well as tips for benchmarking these new metrics. While there is no agreed-upon industry standard for call center metrics, you can review 11 of the most important ones inside. 
(EGUIDE) READ ABSTRACT |

6 Key Metrics for Measuring Lean Success by Infor

September 2008 - (Free Research)
This webcast by IndustryWeek discusses the key metrics your company can use to help ensure you accomplish you lean goals. It brings together members of the manufacturing community to discuss strategic and operational initiatives. 
(WEBCAST) READ ABSTRACT |

How to: Establishing a baseline for manufacturing metrics by IQMS

October 2013 - (Free Research)
Fore a look at mission-crticial metrics, this e-guide provides an overview of Overall Equipment Effectiveness (OEE) metrics and the Supply Chain Operations Reference (SCOR) model, addressing the fundamental tenets and benefits of each. 
(EGUIDE) READ ABSTRACT |

How Does your Service Measure Up? Getting to Grips with Metrics by GoToAssist

July 2011 - (Free Research)
This quick guide will identify some of the most popular metrics that you should be measuring, look at ways in which you can measure them, and how to utilize these measures to improve your service delivery. 
(WHITE PAPER) READ ABSTRACT |

Quick Guide: Getting to Grips with Service Desk Metrics by Citrix Online UK

April 2011 - (Free Research)
This quick guide from Service Desk Institute identifies the most popular industry metrics that you should be employing, considers the best ways to measure them and demonstrates how to utilise these measures to improve your service delivery. 
(WHITE PAPER) READ ABSTRACT |

How to tackle risk taxonomy by ComputerWeekly.com

November 2010 - (Free Research)
This Technical Standard provides a taxonomy describing the factors that drive risk – their definitions and relationships. This Technical Standard is not a reference or tutorial on how to assess or analyze risk, as there are many such references already available. 
(WHITE PAPER) READ ABSTRACT |

Using Performance Drivers to Enhance Business Success: Identifying, Visualizing and Analyzing Key Performance Drivers (KPD metrics) by myDIALS Inc.

November 2009 - (Free Research)
This paper examines performance metrics and focuses on the nature, identification and use of Key Performance Drivers to enhance business success. It illustrates how these KPD metrics can be visualized and logically related to the Key Performance Indicators that measure those outcomes. 
(WHITE PAPER) READ ABSTRACT |

Spam, Spammers, and Spam Control by Trend Micro GmbH

March 2009 - (Free Research)
This Ferris Research white paper looks at spam: what it is, how it is sent, and how it is filtered. It unravels the complexities and gives an accessible, factual overview into the scourge of spam. 
(WHITE PAPER) READ ABSTRACT |

An Agile Approach to "Metrics": Applied Macromeasurements to Ensure On-Time Delivery by CollabNet

January 2011 - (Free Research)
This article challenges the value of traditional metrics for managing product development schedules and presents an alternative compatible with Agile approaches such as Scrum and XP. It is written for development managers or Scrum Product Owners who want to make decisions based on empirically derived schedule forecasts instead of shots in the dark. 
(WHITE PAPER) READ ABSTRACT |

Using Code Quality Metrics in Management of Outsourced Development and Maintenance by McCabe Software, Inc.

March 2009 - (Free Research)
This paper provides answers to basic questions relating to the management of outsourced development and maintenance. What is the metrics approach to managing sub-contractors? What is the quality of the code expected to be that has been developed by the sub-contractor? Read on for the answers to these and other important considerations. 
(WHITE PAPER) READ ABSTRACT |

Rational Requirements Composer by IBM

September 2009 - (Free Research)
Download a free trial of IBM Rational Requirements Composer V1.0.0.1, a requirements definition tool for organizations seeking easy to use elicitation and definition tools that enhance their ability to create the right requirements for their projects and drive improved quality, speed, and alignment across the IT lifecycle. 
(TRIAL SOFTWARE) READ ABSTRACT |

Public, Private and Hybrid Cloud Storage: Expert Definitions and Configuration Steps by Oracle Corporation

November 2012 - (Free Research)
This expert E-Guide is a great intro to cloud storage. Learn four key definitions of private cloud storage, five advantages of cloud storage and a Q&A with a Gartner research VP on hybrid cloud storage. 
(EGUIDE) READ ABSTRACT |

Metrics That Matter: An Intelligent Approach for IT Service Providers by Autotask Corporation

January 2014 - (Free Research)
This whitepaper details the growth in business analytics and how data can be leveraged to get a leg up on the competition. 
(WHITE PAPER) READ ABSTRACT |

Best Practices: 10 must-have metrics and benchmarks for better recruiting by SuccessFactors

February 2014 - (Free Research)
To maximize company performance, you need the best talent – and the best talent comes from superior recruiting. This resource counts down 10 must-have metrics and benchmarks for better recruiting. 
(WHITE PAPER) READ ABSTRACT |

The Sonic ESB: An Architecture and Lifecycle Definition by Progress

January 2005 - (Free Research)
Enterprise service bus (ESB) is a key SOA infrastructure technology to connect, mediate and control services and their interactions. Read this detailed analysis of the architecture and lifecycle of an ESB. 
(WHITE PAPER) READ ABSTRACT |

Intel IT: Implementing Cloud Storage Metrics by Intel

July 2011 - (Free Research)
<p>You need to have the right metrics in place to measure storage efficiency in your cloud infrastructure. This white paper focuses on three aspects of cloud storage and discusses tools that can help you improve utilization, optimize capacity, and effectively manage costs.</p> 
(WHITE PAPER) READ ABSTRACT |

Implementing Cloud Storage Metrics to Improve Efficiency by Intel

October 2011 - (Free Research)
When moving to the cloud, storage metrics can significantly help to improve efficiency and capacity management, optimizing your SAN environment. Access this white paper to learn how these metrics can help you effectively manage your computing and traditional environments. 
(WHITE PAPER) READ ABSTRACT |

7 Habits of Highly Successful Surveys by Vovici

October 2009 - (Free Research)
Understanding your customer is vital to maintaining and improving loyalty. Learn how to measure customer experience so you can build customer loyalty. Download a copy of the latest Vovici whitepaper 'The Customer Satisfaction Survey' to learn how to understand the major customer experience metrics and more! 
(WHITE PAPER) READ ABSTRACT |

Effectively Balancing Speed, Quality and Cost Metrics by Citrix Online- GoToAssist

October 2011 - (Free Research)
Read this white paper to gain insight to new ways to leverage remote support platforms to create effective dashboards for customer and technical support. Along with recommendations for what to include in service dashboards. 
(WHITE PAPER) READ ABSTRACT |

Workforce Data in the Boardroom - Communicating Metrics to Boards of Directors by SuccessFactors

September 2011 - (Free Research)
This resource offers insight to help you communicate workforce performance and productivity data to senior executives using the right human capital metrics. 
(WHITE PAPER) READ ABSTRACT |

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