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Avaya Aura Contact Center Scripting Demystified by Global Knowledge

May 18, 2011 - (Free Research)

Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice. This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.

(WHITE PAPER)

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Three Easy Ways to Achieve and Understand WAN Acceleration with TCP Applications by Global Knowledge

February 12, 2010 - (Free Research)

Software developers write code to power applications that drive today's businesses. Whether you are looking at ubiquitous applications such as Microsoft Word or your own in-house software, chances are that they are not very WAN-friendly. The focus of this paper is to highlight the TCP protocol's shortcomings for WAN transmission purposes.

(WHITE PAPER)

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Cut Coding for Faster Service Desk Deployments by Nimsoft, Inc.

January 04, 2012 - (Free Research)

Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term.

(WHITE PAPER)

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The Banking Industry Architecture Network and TOGAF by ComputerWeekly.com

February 20, 2012 - (Free Research)

This paper from the Open Group reveals how banks can benefit from combining complementary industry frameworks on enterprise architecture.

(ESSENTIAL GUIDE)

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Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.

The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.

(SOFTWARE PRODUCT)

IT Courseware by SkillSoft Corporation

SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.

(ASP & SOFTWARE PRODUCT)

Cloud Computing: What It Is and What It Can Do For You by Global Knowledge

March 17, 2010 - (Free Research)

Cloud computing is one of the latest computer and business industry buzz words. This paper will discuss the definition of cloud computing, the public or external cloud, the private or internal cloud, the evolution of cloud computing and more.

(WHITE PAPER)

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How to tackle risk taxonomy by ComputerWeekly.com

November 25, 2010 - (Free Research)

This Technical Standard provides a taxonomy describing the factors that drive risk – their definitions and relationships. This Technical Standard is not a reference or tutorial on how to assess or analyze risk, as there are many such references already available.

(WHITE PAPER)

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Successful Projects Start with High Quality Requirements

by Micro Focus

May 16, 2012 - (Free Research)

Read this white paper to learn how to create an accurate requirements definition for ongoing management that will save you time and money in the design phase, during development, and throughout the testing and quality assurance processes.

(WHITE PAPER)

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Big Data: What you need to know by EMC Corporation

May 18, 2012 - (Free Research)

Big Data: What is it? Get a hype-free definition and expert breakdown of Big Data storage and analytics in this e-guide.

(EGUIDE)

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Dell Cloud Solutions for Web Applications: A Revolutionary Platform for Public and Private Clouds by Dell, Inc. and Intel

June 02, 2011 - (Free Research)

More IT pros are looking to introduce a cloud infrastructure to their organization. However, as the definition and its potential benefits have morphed over time, knowing exactly what this technology offers is not always easy. This white paper highlights cloud computing to help you better evaluate this technology. Learn more here.

(WHITE PAPER)

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Highlighting Differences Between Retention and Turnover Metrics by SuccessFactors

April 24, 2012 - (Free Research)

Read this white paper to learn the appropriate metrics to use when analyzing workforce turnover and retention data, how to define them, and how to increase their value.

(WHITE PAPER)

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iTest Team - Rapid Test Automation for Equipment and Devices by Fanfare

iTest Team is an integrated test environment for developers, testers, and automation teams. It offers a unified approach for rapidly developing, automating, and maintaining test cases. iTest Team tests complex equipment and systems that are accessed through various protocols, such as command line interfaces, Web interfaces, SNMP, or command shells.

(SOFTWARE PRODUCT)

Mobile payment technology - a buyer's guide by ComputerWeekly.com

November 18, 2010 - (Free Research)

The definition of a mobile payment is often open to interpretation and can differ from source to source. Juniper Research has a simple definition of a mobile payment as “payment for goods or services with a mobile device such as a phone, Personal Digital Assistant (PDA), or other such device.”

(WHITE PAPER)

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CW+: Mobile payments market opportunities for business by ComputerWeekly.com

December 20, 2010 - (Free Research)

(WHITE PAPER)

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Mobile banking strategies - maximise your revenues by ComputerWeekly.com

December 06, 2010 - (Free Research)

Juniper Research defines mobile banking as “the provision of banking services to customers on their mobile devices”: specifically we mean in the vast majority of instances “the operation of bank current and deposit or savings accounts”.

(WHITE PAPER)

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Gartner: The future of videoconferencing by ComputerWeekly.com

September 01, 2010 - (Free Research)

With a transition to new endpoints, capabilities and services, changes are on thehorizon for videoconferencing, and the emphasis is now shifting to improvingendpoint coverage and adding reach.

(WHITE PAPER)

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Data IntegrationDecision Time:AutomatedTools VersusManual Coding by DataFlux Corporation

May 29, 2012 - (Free Research)

Data integration is changing, no longer relying solely on manual SQL scripts or stored procedures. Read this expert e-brief featuring insight from Rick Sherman, founder of consultancy Athena IT Solutions, and learn how automation, real-time complex event processing, data virtualization and more are altering the process forever.

(EBRIEF)

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Bringing Requirements to Life to Drive Collaboration and Agreement by Micro Focus

May 15, 2012 - (Free Research)

This white paper presents an effective way to establish a requirements definition (RD) process that reduces the need to rework requirements and speeds development time. Read more inside to learn how you can get started now.

(WHITE PAPER)

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Successful Projects Start with High Quality Requirements by Micro Focus

May 03, 2012 - (Free Research)

Read this white paper to learn why you should always have an effective requirements definition before you begin any kind of software development. Use this paper as a guideline to learning how to create an effective outline of expectations, how to put them into action, and the benefits you’ll reap at the end of the process.

(WHITE PAPER)

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In Desktop Management, One Size Does Not Fit All by Quest Software

April 19, 2012 - (Free Research)

Discover how you can ease desktop management challenges with granular-targeting criteria capabilities that eliminate the need for complex scripting and Group Policy in this essential resource.

(WHITE PAPER)

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XenServer and XenDesktop Backups: From Agents, to Backup Scripts, to Doing it the Right Way! by PHD Virtual Technologies Inc.

April 02, 2012 - (Free Research)

Check out this white paper to keep up with the latest in virtual backup operations. Learn about the impact virtualization has on existing backup solutions, discover the potential of agentless backup, learn about an integrated virtual backup and data protection solution and more.

(WHITE PAPER)

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The True Definition of SaaS and How You Can Reap Its Benefits

by Workday

December 31, 2010 - (Free Research)

Software as a Service (SaaS) is a term that many business people misunderstand. Read this white paper to learn what SaaS is, how it can help your organization, and what's important when evaluating your options.

(WHITE PAPER)

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Trial: Rational AppScan Standard Edition V8.5 by IBM

March 23, 2010 - (Free Research)

Download Rational® AppScan® Standard Edition V8.5, previously known as Watchfire AppScan, a leading Web application security testing tool that automates vulnerability assessments and scans and tests for all common Web application vulnerabilities including SQL-injection, cross-site scripting, and buffer overflow.

(ASSESSMENT TOOL)

ALM Value Estimator by IBM

March 21, 2011 - (Free Research)

The IBM Rational ALM value estimator illustrates how your organization can be positively impacted by the use of Rational software solutions as you manage your software development and delivery from definition to deployment.

(ASSESSMENT TOOL)

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