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VoIP Without Hype: What Businesses Need to Know by Fonality Inc.

August 16, 2010 - (Free Research)
It’s important to approach VoIP with your eyes wide open – to understand the technology involved, the investment required, and an affordable migration path to VoIP that will deliver value to your business, both short- and long-term, without compromising the quality of your communications. Read this paper to find out more. 
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Multi-channel Self-service for Telecommunications Businesses by Aspect

March 11, 2014 - (Free Research)
For the telecommunications (telco) industry, product and price advantages are difficult to maintain, so it often boils down to customer service. To achieve competitive advantage, telco companies have to provide top-notch service to customers demanding 24/7 service via a multitude of channels -- but how? 
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Your Questions Answered: A Practical Guide to VOIP for Small to Medium Business by Avaya Inc.

June 2008 - (Free Research)
This white paper provides the critical questions to ask before implementing a VoIP system. 
(WHITE PAPER) READ ABSTRACT |

Lights Out in a Citrix Environment by CCSS

March 2012 - (Free Research)
Access this essential resource to discover how QMessage Monitor, a message monitoring system, helped one organization complete critical processing tasks on time, eliminating the need for manual monitoring and avoiding costly downtime. 
(WHITE PAPER) READ ABSTRACT |

Speech Analytics: The Simple Definition by Calabrio, Inc.

June 2011 - (Free Research)
What is "Speech Analytics," exactly, and why is it important? Find out how the latest wave of Speech Analytics offerings are used in call center communication today and what the benefits are. 
(WHITE PAPER) READ ABSTRACT |

SCOPIA Connector for Microsoft Office Communications Server 2007 by RADVISION

June 2008 - (Free Research)
RADVISION is extending its support of the Microsoft unified communications product line with the new SCOPIA Microsoft Office Communications Server (OCS) 2007 Connector. 
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Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations. 
(ASP & SOFTWARE PRODUCT)

ASG-Rochade the Leading Metadata Repository by ASG Software Solutions

ASG-Rochade is a metadata management solution for large and medium-sized organizations. It is a strategic, facilitating technology that manages information about data and systems across your enterprise. 
(SOFTWARE PRODUCT)

Case Study: Compliant and In Control: Sysmex America Tackles J-SOX with Security Weaver by Security Weaver

November 2010 - (Free Research)
In January 2008 Sysmex America deployed SAP for financial processes. While SAP access lets employees streamline workflow, it also created a potential SOD problem. Learn how Security Weaver has allowed better control of user access to its financial system, clearer role definitions, and a clear, accurate data trail suitable for any possible audit. 
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Talent Management Trends and Tech: The Value of the Cloud by Workday

October 2013 - (Free Research)
In this guide, learn about the technology and market forces at play in the world of talent management systems, and what they mean for HR buyers. Read best practices and advice from experts and HR practitioners on the daily management and use of talent management systems, and get definitions for common terms. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Security Whitepaper: Google Apps Messaging and Collaboration Products by Google Apps

January 2011 - (Free Research)
Google Apps provide familiar, easy to use products and services for business settings. These services enable customers to access their data virtually anytime and anywhere from Internet-capable devices. This computing environment is called "the cloud." Read this white paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

Security Whitepaper: Google Apps Messaging and Collaboration Products by Google Apps

January 2011 - (Free Research)
Google Apps provide familiar, easy to use products and services for business settings. These services enable customers to access their data virtually anytime and anywhere from Internet-capable devices. This computing environment is called "the cloud." Read this white paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

Security Whitepaper: Google Apps Messaging and Collaboration Products by Google

July 2010 - (Free Research)
Google Apps provide familiar, easy to use products and services for business settings. These services enable customers to access their data virtually anytime and anywhere from Internet-capable devices. This computing environment is called "the cloud." Read this white paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

Hosted Contact Center and On-Premises Centers Demystified by Genesys

March 2014 - (Free Research)
Choosing between an on-premises or a hosted contact center isn't easy, and unfortunately, this decision is further complicated by misconceptions about the differences between the two and what "hosted" and "on-premises" mean. This expert e-guide aims to clarify those definitions and set straight the misconceptions. 
(EGUIDE) READ ABSTRACT |

Mobile ticketing opens doors of opportunity for business by ComputerWeekly.com

November 2010 - (Free Research)
Juniper Research defines a mobile ticketing user as “someone who stores a ticket on their mobile phone for later redemption” at the point of travel, the music venue, the cinema etc. 
(WHITE PAPER) READ ABSTRACT |

IT Excellence: Achieving Optimised Business Outcomes by SAP AG

February 2007 - (Free Research)
Information technology is ubiquitous in organizations, but what distinguishes top-notch IT from merely adequate IT? Read this article written by the Economist, to learn how leading companies enable IT to perform optimally. 
(WHITE PAPER) READ ABSTRACT |

Requirements Definition as the Foundation for Effective Software Delivery by IBM

March 2009 - (Free Research)
This white paper examines the challenges that impede teams as they try to collect, analyze, and evaluate ideas to define the best solution requirements. The paper also provides information on the four critical areas to defining great requirements and how IBM Rational® solutions help teams address these areas. 
(WHITE PAPER) READ ABSTRACT |

Find the most effective cloud services for your business by HP & Intel®

October 2011 - (Free Research)
HP is driving the evolution of what we call the Instant-On Enterprise. It is an enterprise that embeds technology into everything it does to better serve citizens, partners, employees, and clients. 
(WHITE PAPER) READ ABSTRACT |

Successful Projects Start with High Quality Requirements by Micro Focus

May 2012 - (Free Research)
<p>Read this white paper to learn why you should always have an effective requirements definition before you begin any kind of software development. Use this paper as a guideline to learning how to create an effective outline of expectations, how to put them into action, and the benefits you’ll reap at the end of the process.</p> 
(WHITE PAPER) READ ABSTRACT |

Polycom MGC Loyalty Offer by Polycom, Inc.

July 2011 - (Free Research)
Learn about  the latest in conference collaboration solutions, enabling organizations to deploy high definition conferencing. Use this technology to improve productivity, reduce costs, and align geographically-dispersed teams. 
(WHITE PAPER) READ ABSTRACT |

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.

The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory. 
(SOFTWARE PRODUCT)

Loss from Legacy Call Center Infrastructure by Genesys

September 2013 - (Free Research)
Is your legacy call center infrastructure limiting your organization's ability to increase efficiencies, reduce costs, and raise productivity? What's the true cost of a legacy call center? Answer these questions now by consulting this exclusive infographic. 
(WHITE PAPER) READ ABSTRACT |

IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations by AMD and VMware, Inc (E-mail this company)

March 2008 - (Free Research)
IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness. 
(CASE STUDY) READ ABSTRACT |

IRMC Used VMware Virtual Desktop Infrastructure to Virtualize Its Call Center Operations by AMD and VMware, Inc.

March 2008 - (Free Research)
IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness. 
(WHITE PAPER) READ ABSTRACT |

Still Struggling to Reduce Call Center Costs without Losing Customers? by SAP AG

February 2008 - (Free Research)
Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset. 
(WHITE PAPER) READ ABSTRACT |

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