Download the Oracle CRM White Paper, "Winning in Today's Environment: Six Imperatives for the Chief Sales Officer," to learn how you can deploy several best practices to achieve unparalleled sales success in your organization. 

With the right intelligence and personal information, there are plenty of new opportunities for you to provide superior experience and maximize the opportunity of every customer touch point. This paper shares actionable strategies needed to deliver personalized and relevant content, based on a variety of factors. 

Organizations need to differentiate themselves by providing personalized and rewarding service that leverages the unique value of all customer touch points. If done well, a company can transform customer service into a competitive advantage, and use it to turn a buyer into a customer for life. Read on to learn more. 

Read this case study to learn how BancVue utilized Sugar Professional to optimize their customer’s business models and extend the base model contract module for improved contract management. Continue reading to learn how BancVue is winning the war against the big banks with the help of Sugar Professional. 

This white paper covers the business and technology reasons behind customers' continued choice of Oracle Database for their Siebel Applications deployments. 

Read this guide to learn five areas to consider when choosing a SaaS CRM solution. 

Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution. 

Read this white paper to learn how SaaS implementations of CRM provide an entry point to data that more directly serves salespeople's needs with easy-to-use solutions that help them increase productivity and drive more revenue. 

This white paper offers a cost-effective information management solution that optimizes storage infrastructures while also maintaining the performance and scalability that businesses require. 

One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. 

Cloud computing is one of the latest computer and business industry buzz words. This paper will discuss the definition of cloud computing, the public or external cloud, the private or internal cloud, the evolution of cloud computing and more. 

Oracle’s Sun SPARC Enterprise T5440 server provides a combination of freely available and no-cost virtualization technologies, excellent reliability, availability, and serviceability (RAS) ratings, very high performance hardware, and significant data center efficiency gains. Continue reading to learn more. 

In seven simple steps, eBusiness, customer experience and contact center professionals can right channel online customer service inquiries, boosting sales and customer satisfaction while reducing customer service costs by delivering the right information and service to the right customer at the right time.