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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Limelight Networks Case Study - Nintendo of Europe by Limelight Networks, Inc.

October 11, 2013 - (Free Research)
Limelight Networks, Inc. has engineered an integrated suite of cloud-based Software, which allows organizations to optimize all aspects of their online digital presence across web, mobile, social, and large screen channels. 
(CASE STUDY) READ ABSTRACT |

LimelightHD: Transforming the digital media experience with fast delivery of stunning full-screen HD video by Limelight Networks, Inc.

March 06, 2009 - (Free Research)
Read this brief paper to learn how with LimelightHD, a revolutionary new service from Limelight Networks, you'll delight viewers with true HD video that renders in amazing clarity and speed over the Internet. 
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Avaya Aura Contact Center Database Integration Wizard: Part Two, Data Exchange by Global Knowledge

July 26, 2013 - (Free Research)
In Part 2, Data Exchange, of this series on the Avaya Aura Contact Center Database Integration Wizard you will see how to use the SEND REQUEST and GET RESPONSE operations so that customer information collected during the call to the contact center system can be exchanged with a backend database. 
(WHITE PAPER) READ ABSTRACT |

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM by inContact

October 11, 2010 - (Free Research)
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results. 
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Speech Analytics: The Simple Definition by Calabrio, Inc.

June 20, 2011 - (Free Research)
What is "Speech Analytics," exactly, and why is it important? Find out how the latest wave of Speech Analytics offerings are used in call center communication today and what the benefits are. 
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Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch by Teleformix

July 2008 - (Free Research)
Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this. 
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Self-Management of Passwords (SMOP) Version 1.1 by turbo-IT Corporation

May 2011 - (Free Research)
Active Directory users often have their accounts locked out or forget their passwords.  This download empowers users to perform self service password resets and unlock their accounts eliminating helpdesk calls resulting in increased productivity and reduced costs. 
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VW Credit, Inc. by Aspect

March 2008 - (Free Research)
Implementing Aspect eWorkforce Management and its Perform enhancement enabled VCI to optimize its agent performance by allowing better forecasting and more accurate planning, as well as more effective scheduling. 
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Improving First-Call Resolution with Team Collaboration Technology by GoToAssist

November 2010 - (Free Research)
How can support reps quickly solve problems when they reach a dead end? Is there an easy way to bring experts into a support session without hindering the customer experience? This white paper will examine key customer support challenges and reveal the many advantages of collaborative remote support. 
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Oracle PeopleSoft CRM Integration into the Contact Center by AMC Technology

May 2008 - (Free Research)
This technical integration brief explains how the PeopleSoft CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC. 
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8 Seconds to Capture Attention: Silverpop's Landing Page Report by Silverpop Systems Inc.

August 2008 - (Free Research)
It's estimated that up to 50 percent of visitors to landing pages will bail in the first eight seconds. This evaluation explains how putting more effort on nurturing recipients once they hit those landing pages would be time and money well spent. 
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ImageMC++ by Viking Software Solutions

ImageMC++ is a highly advanced solution designed to maximize the auto-adjudication of claims. The rapid availability of electronic image and data, coupled with extensive rules-base processes, accelerates the handling of those claims that do not immediately auto-adjudicate and improves the efficiency of customer service functions. 
(SOFTWARE PRODUCT)

SCOPIA Connector for Microsoft Office Communications Server 2007 by RADVISION

June 2008 - (Free Research)
RADVISION is extending its support of the Microsoft unified communications product line with the new SCOPIA Microsoft Office Communications Server (OCS) 2007 Connector. 
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Epicor's IT Service Management - Expert IT Help Desk Software by Epicor Software Corporation

 
(SOFTWARE PRODUCT)

Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations. 
(ASP & SOFTWARE PRODUCT)

Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(SOFTWARE PRODUCT)

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(HARDWARE PRODUCT)

What's New With Microsoft Office Communications Server 2007 R2 by Microsoft

March 2009 - (Free Research)
This presentation transcript explains the new features and functionality in the Office Communications Server 2007 R2, the application that continues to deliver on the Microsoft promise to streamline communications for users, give IT organizations the flexibility and control they need, and provide an extensible communications platform. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Presentation Transcript: Meeting the Demand for Multi-Screen Experience by Alcatel-Lucent

October 2009 - (Free Research)
Consumers today tend to use a wide variety of communications devices and are expecting to get video content delivery to any screen. This presentation transcript discusses a new multi-screen solution and how it can support these market needs. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

With Dashboards - Formatting and Layout Definitely Matter by Corda Technologies

September 2008 - (Free Research)
Read this whitepaper to learn the best practices for dashboard formatting and layout. It also discusses nine dashboard design problems and solutions. 
(WHITE PAPER) READ ABSTRACT |

Case Study: Compliant and In Control: Sysmex America Tackles J-SOX with Security Weaver by Security Weaver

November 2010 - (Free Research)
In January 2008 Sysmex America deployed SAP for financial processes. While SAP access lets employees streamline workflow, it also created a potential SOD problem. Learn how Security Weaver has allowed better control of user access to its financial system, clearer role definitions, and a clear, accurate data trail suitable for any possible audit. 
(CASE STUDY) READ ABSTRACT |

Talent Management Trends and Tech: The Value of the Cloud by Workday

October 2013 - (Free Research)
In this guide, learn about the technology and market forces at play in the world of talent management systems, and what they mean for HR buyers. Read best practices and advice from experts and HR practitioners on the daily management and use of talent management systems, and get definitions for common terms. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Security Whitepaper: Google Apps Messaging and Collaboration Products by Google Apps

January 2011 - (Free Research)
Google Apps provide familiar, easy to use products and services for business settings. These services enable customers to access their data virtually anytime and anywhere from Internet-capable devices. This computing environment is called "the cloud." Read this white paper to learn more. 
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Security Whitepaper: Google Apps Messaging and Collaboration Products by Google Apps

January 2011 - (Free Research)
Google Apps provide familiar, easy to use products and services for business settings. These services enable customers to access their data virtually anytime and anywhere from Internet-capable devices. This computing environment is called "the cloud." Read this white paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

Security Whitepaper: Google Apps Messaging and Collaboration Products by Google

July 2010 - (Free Research)
Google Apps provide familiar, easy to use products and services for business settings. These services enable customers to access their data virtually anytime and anywhere from Internet-capable devices. This computing environment is called "the cloud." Read this white paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

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