This paper shows the shifting mindset surrounding case management, offering up the results of surveys with 155 global case management influencers and decision-makers on how they view this concept. Learn why older process automation approaches based on archaic mass production concepts are no longer viable in today's era of people-driven processes. 

The term “shared services” is a hot topic in the minds of many CIOs, but the exact definition of this topic seems to be unclear. Some say it is pooled, virtualized resources and others say it is a centralized IT model. This e-zine discusses the various meanings of shared services, its benefits and the potential downside of service catalogs. 

The IBM Rational ALM value estimator illustrates how your organization can be positively impacted by the use of Rational software solutions as you manage your software development and delivery from definition to deployment. 

IBM Cognos Mobile allows you interact with your business intelligence (BI) content directly from your mobile device, enabling instantaneous, well-informed decisions from anywhere at any time. Watch this webcast and learn how to add individual reports or dashboards to your favorites list or welcome screen on your iPad, iPhone or BlackBerry. 

As concerns of database security escalate, regulatory pressures increase and vendor capabilities expand, database activity monitoring is evolving beyond its original concept to a more advanced class of technologies that Gartner identifies as database audit and protection (DAP) tools. View this resource to explore DAP technologies. 

<p>Read this white paper to learn how to create an accurate requirements definition for ongoing management that will save you time and money in the design phase, during development, and throughout the testing and quality assurance processes.</p> 

Financial institutions are under pressure to make better decisions. Real-time decisions depend on access to information and the technology available to analyze it. This paper outlines an option that aggregates all of the content from across the entire organization to enable a holistic view of each case, reduce risk and support accurate decisions. 

This White Paper recommends additional definition of IT governance within TOGAF to strengthen an organization’s ability to effectively govern the architecture and make appropriate investment decisions. 

The definition of a mobile payment is often open to interpretation and can differ from source to source.    Juniper Research has a simple definition of a mobile payment as “payment for goods or services with a mobile device such as a phone, Personal Digital Assistant (PDA), or other such device.” 

Read this paper featuring Forrester research now and learn about the total economic impact and potential ROI that enterprises are realizing by deploying IBM Netezza DW appliance with data analytics. By taking some time to digest this resource, you will know whether a similar installation within your company will have a similar financial effect. 

Read this white paper to learn the appropriate metrics to use when analyzing workforce turnover and retention data, how to define them, and how to increase their value. 

With a transition to new endpoints, capabilities and services, changes are on thehorizon for videoconferencing, and the emphasis is now shifting to improvingendpoint coverage and adding reach.