This paper shows the shifting mindset surrounding case management, offering up the results of surveys with 155 global case management influencers and decision-makers on how they view this concept. Learn why older process automation approaches based on archaic mass production concepts are no longer viable in today's era of people-driven processes. 

Team interaction is an essential component of job success. Often, the creation of teams can lead to communication breakdown and conflict. Learn to identify positive versus negative conflict and how each can impact on your project. This paper also includes a behavioral quiz to help you determine the health of your team. 

<p>Read this white paper to learn how to create an accurate requirements definition for ongoing management that will save you time and money in the design phase, during development, and throughout the testing and quality assurance processes.</p> 

This Technical Standard provides a taxonomy describing the factors that drive risk – their definitions and relationships. This Technical Standard is not a reference or tutorial on how to assess or analyze risk, as there are many such references already available. 

The definition of a mobile payment is often open to interpretation and can differ from source to source.    Juniper Research has a simple definition of a mobile payment as “payment for goods or services with a mobile device such as a phone, Personal Digital Assistant (PDA), or other such device.” 

More IT pros are looking to introduce a cloud infrastructure to their organization. However, as the definition and its potential benefits have morphed over time, knowing exactly what this technology offers is not always easy. This white paper highlights cloud computing to help you better evaluate this technology. Learn more here. 

With a transition to new endpoints, capabilities and services, changes are on thehorizon for videoconferencing, and the emphasis is now shifting to improvingendpoint coverage and adding reach. 

<p>This white paper presents an effective way to establish a requirements definition (RD) process that reduces the need to rework requirements and speeds development time. Read more inside to learn how you can get started now.</p> 

Software as a Service (SaaS) is a term that many business people misunderstand. Read this white paper to learn what SaaS is, how it can help your organization, and what's important when evaluating your options.  

Gain a better understanding of the modern definition of “tier-1” storage according to ESG and find out attributes and categorization required for your infrastructure to operate a modern data center. 

Read this paper to learn how IBM has developed a cloud computing adoption framework which establishes common definitions for cloud computing delivery models and services, illustrates the key capabilities to consider when developing cloud computing strategies, and identifies key aspects required to successfully execute that strategy.