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Gartner: The future of videoconferencing by ComputerWeekly.com
September 01, 2010 - (Free Research)
With a transition to new endpoints, capabilities and services, changes are on thehorizon for videoconferencing, and the emphasis is now shifting to improvingendpoint coverage and adding reach.
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Case Study: Fast, reliable Payment Card Industry compliance by Dell SecureWorks UK
July 16, 2012 - (Free Research)
To avoid fines and meet an upcoming compliance deadline, call centre services provider, RESPONSE (Building Rewarding Relationships), needed to improve security. Read this paper to learn how the organisation secured an easily installed and managed security solution that could also be deployed in time to meet the looming deadline.
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Speech Analytics: The Simple Definition by Calabrio, Inc.
June 20, 2011 - (Free Research)
What is "Speech Analytics," exactly, and why is it important? Find out how the latest wave of Speech Analytics offerings are used in call center communication today and what the benefits are.
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Ten Steps to Better Requirements Management by IBM
October 01, 2008 - (Free Research)
Requirements definition and management is an activity that has the potential to deliver a high, fast ROI. This white paper explains the characteristics of a good requirement and presents ten steps to better requirements management. Read on to learn how better requirements translate into easier, higher quality projects.
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Benefits of Cloud-Based Communications by Interactive Intelligence, Inc.
April 24, 2012 - (Free Research)
This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization.
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International Cruise & Excursions, Inc. by Aspect
March 2008 - (Free Research)
ICE contact center staff had been using Excel spreadsheets to schedule agents, which was an inefficient and difficult practice, Since the agents are the primary drivers of the company's sales.
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Business Skill Courseware by SkillSoft Corporation
SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.
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IT Governance in an IBM Lotus Software Environment by Sherpa Software
January 2009 - (Free Research)
This document describes concepts and definitions for governance, elements of governance, distinguishing myth from reality, approaches that go beyond "just good enough", control frameworks etc.
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Case Study: Compliant and In Control: Sysmex America Tackles J-SOX with Security Weaver by Security Weaver
November 2010 - (Free Research)
In January 2008 Sysmex America deployed SAP for financial processes. While SAP access lets employees streamline workflow, it also created a potential SOD problem. Learn how Security Weaver has allowed better control of user access to its financial system, clearer role definitions, and a clear, accurate data trail suitable for any possible audit.
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Multi-Layer Security Platforms: The New Definition of Best of Breed by Fortinet, Inc.
June 2006 - (Free Research)
Significant changes in the threat, technology, and regulatory landscapes are forcing organizations to implement an array of security controls. This white paper explores the benefits of integrating multiple security layers into a single solution.
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Building a Business Case for Data Governance by Information Builders
August 2012 - (Free Research)
Business and IT professionals that work with data on a daily basis are well-versed in the value of data governance, but convincing the C-suite can be a challenge. Read through this paper to learn 10 critical steps to crafting a business case for data governance such as establishing funding requirements, and identifying tangible value.
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The Good, Bad and Necessary: The Complete Guide to PCI 6.6 Success by Breach Security
June 2009 - (Free Research)
This resource provides IT security professionals with the information needed to understand PCI compliance and specifically, one of the standard's latest requirements, 6.6. In addition, the paper offer tips for successful PCI 6.6 compliance and highlights compliance successes from real-world companies.
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E-Guide: Identifying and addressing evolving threats by Dell SecureWorks UK
February 2012 - (Free Research)
This expert resource offers key insight into the true definition of cyberthreats and uncovers 4 essential steps to consider when developing your IT security strategy for 2012.
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Security in the Cloud Planning Guide by Intel
May 2012 - (Free Research)
You need to take several key security elements into account when planning your cloud initiative. This guide offers practical guidance for incorporating security into your cloud project and offers a checklist to help you choose the right cloud provider for your organization.
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Improve Organizational Communications to Drive Business Results by Cisco Systems, Inc.
October 2011 - (Free Research)
As an organization’s workforce becomes increasingly mobile and dispersed, its ability to survive and thrive depends on effective employee communications. Access this resource to learn about collaborative tools that enable increased productivity, business agility and competitive advantage.
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Aligning Business and IT through Connected Requirements: Unifying the Development Process by IBM
October 2008 - (Free Research)
Check out this white paper to learn how the connected-requirements approach serves as the framework for the use of products and technologies that are designed to allow you to optimize team performance, align the development process with your organization's business goals and meet auditing and regulatory compliance requirements.
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Digital Trust in the Cloud: Liquid Security in Cloudy Places by CSC
November 2011 - (Free Research)
While some individual users are experimenting with cloud processing, other users have already fully committed to the cloud as an important part of their enterprise architecture and operation. Read this white paper to learn about the evolution of cloud processing and whether or not the cloud processing boom will continue.
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The Era of Collosal Content Arrives by Oracle Corporation UK Ltd
December 2012 - (Free Research)
In this paper, explore tier-3 archive challenges and how to beat them, learn about the impending "era of colossal content," find 12 comparisons between tape and HDD, and get the scoop on modern tiered storage approach that optimizes the storage infrastructure through a combination of SSD, disk and tape.
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Improve Organizational Communications by Cisco Systems, Inc.
October 2011 - (Free Research)
As an organization’s workforce becomes increasingly mobile and dispersed, its ability to survive and thrive depends on effective employee communications. Learn about a collaboration platform that allows for improved employee communication and productivity.
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Building Relationship Capital: Client Relationship Management for the Capital Markets by Pivotal CRM, a CDC Software solution
January 2011 - (Free Research)
Current market trends in investment banking research demand a rapid, sophisticated response, not just in terms of corporate strategy, but in the technologies to support these strategic moves. Learn how CRM technology helps capital-markets firms streamline investment-banking activities, increase brokerage trade volume and meet compliance challenges.
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