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Hosted Contact Center and On-Premises Centers Demystified by Genesys

March 24, 2014 - (Free Research)
Choosing between an on-premises or a hosted contact center isn't easy, and unfortunately, this decision is further complicated by misconceptions about the differences between the two and what "hosted" and "on-premises" mean. This expert e-guide aims to clarify those definitions and set straight the misconceptions. 
(EGUIDE) READ ABSTRACT |

Gartner: The future of videoconferencing by ComputerWeekly.com

September 01, 2010 - (Free Research)
With a transition to new endpoints, capabilities and services, changes are on thehorizon for videoconferencing, and the emphasis is now shifting to improvingendpoint coverage and adding reach. 
(WHITE PAPER) READ ABSTRACT |

Speech Analytics: The Simple Definition by Calabrio, Inc.

June 20, 2011 - (Free Research)
What is "Speech Analytics," exactly, and why is it important? Find out how the latest wave of Speech Analytics offerings are used in call center communication today and what the benefits are. 
(WHITE PAPER) READ ABSTRACT |

Case Study: The Push For Simple, Cost-effective PCI Compliance by Dell SecureWorks UK

July 16, 2012 - (Free Research)
To avoid fines and meet an upcoming compliance deadline, call centre services provider, RESPONSE (Building Rewarding Relationships), needed to improve security. Read this paper to learn how the organisation secured an easily installed and managed security solution that could also be deployed in time to meet the looming deadline. 
(WHITE PAPER) READ ABSTRACT |

Ten Steps to Better Requirements Management by IBM

October 01, 2008 - (Free Research)
Requirements definition and management is an activity that has the potential to deliver a high, fast ROI. This white paper explains the characteristics of a good requirement and presents ten steps to better requirements management. Read on to learn how better requirements translate into easier, higher quality projects. 
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Benefits of Cloud-Based Communications by Interactive Intelligence, Inc.

April 24, 2012 - (Free Research)
This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

International Cruise & Excursions, Inc. by Aspect

January 2008 - (Free Research)
ICE contact center staff had been using Excel spreadsheets to schedule agents, which was an inefficient and difficult practice, Since the agents are the primary drivers of the company's sales. 
(CASE STUDY) READ ABSTRACT |

Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations. 
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IT Governance in an IBM Lotus Software Environment by Sherpa Software

January 2009 - (Free Research)
This document describes concepts and definitions for governance, elements of governance, distinguishing myth from reality, approaches that go beyond "just good enough", control frameworks etc. 
(IT BRIEFING) READ ABSTRACT |

E-Guide: Identifying and addressing evolving threats by SearchSecurity.com

February 2012 - (Free Research)
This expert resource offers key insight into the true definition of cyberthreats and uncovers 4 essential steps to consider when developing your IT security strategy for 2012. 
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Multi-Layer Security Platforms: The New Definition of Best of Breed by Fortinet, Inc.

June 2006 - (Free Research)
Significant changes in the threat, technology, and regulatory landscapes are forcing organizations to implement an array of security controls. This white paper explores the benefits of integrating multiple security layers into a single solution. 
(WHITE PAPER) READ ABSTRACT |

Case Study: Compliant and In Control: Sysmex America Tackles J-SOX with Security Weaver by Security Weaver

November 2010 - (Free Research)
In January 2008 Sysmex America deployed SAP for financial processes. While SAP access lets employees streamline workflow, it also created a potential SOD problem. Learn how Security Weaver has allowed better control of user access to its financial system, clearer role definitions, and a clear, accurate data trail suitable for any possible audit. 
(CASE STUDY) READ ABSTRACT |

Security in the Cloud Planning Guide by Intel

May 2012 - (Free Research)
You need to take several key security elements into account when planning your cloud initiative. This guide offers practical guidance for incorporating security into your cloud project and offers a checklist to help you choose the right cloud provider for your organization. 
(WHITE PAPER) READ ABSTRACT |

The Dynamic Duo: SAM & Security by CDW Corporation

April 2014 - (Free Research)
This whitepaper offers software asset management as a solution that can meet new licensing and security challenges. 
(WHITE PAPER) READ ABSTRACT |

The Good, Bad and Necessary: The Complete Guide to PCI 6.6 Success by Breach Security

June 2009 - (Free Research)
This resource provides IT security professionals with the information needed to understand PCI compliance and specifically, one of the standard's latest requirements, 6.6. In addition, the paper offer tips for successful PCI 6.6 compliance and highlights compliance successes from real-world companies. 
(WHITE PAPER) READ ABSTRACT |

Improve Organizational Communications to Drive Business Results by Cisco Systems, Inc.

October 2011 - (Free Research)
As an organization’s workforce becomes increasingly mobile and dispersed, its ability to survive and thrive depends on effective employee communications. Access this resource to learn about collaborative tools that enable increased productivity, business agility and competitive advantage. 
(WHITE PAPER)

Aligning Business and IT through Connected Requirements: Unifying the Development Process by IBM

October 2008 - (Free Research)
Check out this white paper to learn how the connected-requirements approach serves as the framework for the use of products and technologies that are designed to allow you to optimize team performance, align the development process with your organization's business goals and meet auditing and regulatory compliance requirements. 
(WHITE PAPER) READ ABSTRACT |

The Banking Industry Architecture Network and TOGAF by ComputerWeekly.com

February 2012 - (Free Research)
This paper from the Open Group reveals how banks can benefit from combining complementary industry frameworks on enterprise architecture. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Digital Trust in the Cloud: Liquid Security in Cloudy Places by CSC

November 2011 - (Free Research)
While some individual users are experimenting with cloud processing, other users have already fully committed to the cloud as an important part of their enterprise architecture and operation. Read this white paper to learn about the evolution of cloud processing and whether or not the cloud processing boom will continue. 
(WHITE PAPER) READ ABSTRACT |

Strategic Meeting Management: Best Practices for Success: A Tips and Tools Guide to Effective Implementation by StarCite

August 2008 - (Free Research)
In studying the best practices in strategic meeting management, there's proven evidence that a "managed" meetings program can generate significant and immediate cost savings for corporations of all sizes. 
(WHITE PAPER) READ ABSTRACT |

OFCCP Compliance: Understanding the OFCCP's New Ruling on Internet Applicants by iCIMS

July 2008 - (Free Research)
The Internet Applicant final rule, issued by the Office of Federal Contract Compliance Programs (OFCCP), addresses recordkeeping by Federal contractors and subcontractors about the Internet hiring process and the solicitation of race. 
(WHITE PAPER) READ ABSTRACT |

PowerBroker Password Safe: Security, Compliance, Productivity by BeyondTrust Corporation

April 2013 - (Free Research)
Uncover how PowerBroker Password Safe can help you secure access to privileged accounts, effectively preventing intentional or accidental harm and malicious activity that can be devastating to your business. 
(TRIAL SOFTWARE) READ ABSTRACT |

Presentation Transcript: Inside The Cloud, Key Security Factors When Considering Managed Services by AT&T Corp

December 2009 - (Free Research)
This Presentation Transcript offers an overview of the cloud computing landscape as it relates to information security. Few organizations realize the vast and inherent risks that cloud computing presents, including data exposure, data loss, and a compromised infrastructure. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Improve Organizational Communications by Cisco Systems, Inc.

October 2011 - (Free Research)
As an organization’s workforce becomes increasingly mobile and dispersed, its ability to survive and thrive depends on effective employee communications. Learn about a collaboration platform that allows for improved employee communication and productivity. 
(WHITE PAPER)

Building Relationship Capital: Client Relationship Management for the Capital Markets by Pivotal CRM, a CDC Software solution

January 2011 - (Free Research)
Current market trends in investment banking research demand a rapid, sophisticated response, not just in terms of corporate strategy, but in the technologies to support these strategic moves. Learn how CRM technology helps capital-markets firms streamline investment-banking activities, increase brokerage trade volume and meet compliance challenges. 
(WHITE PAPER) READ ABSTRACT |

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