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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Choosing the Best CRM for Your Organization by Oracle Corporation

September 2007 - (Free Research)
Explore four Customer Relationship Management (CRM) deployment scenarios and how to choose a CRM solution that will best meet your company's needs today and support your business as it grows and evolves. 
(WHITE PAPER) READ ABSTRACT |

Enhancing Constituent Perceptions with CRM for Public Sector: Advancing Beyond Efficiency and Service Improvements by SAP America, Inc.

September 2010 - (Free Research)
By using a CRM strategy with software solutions, government agencies can achieve a host of benefits when it comes to streamlining business processes and analytical capabilities. Read on to learn how By enabling such CRM processes, governments can build communication campaigns that help shape the public’s perceptions and advance the value delivered. 
(WHITE PAPER) READ ABSTRACT |

CRM for the Professional on the Go by BlackBerry

December 2006 - (Free Research)
Mobile CRM is something that needs to be considered now. As a business leader, you might have put it into your mental to do later box, but the reasons to make it a priority are compelling. Read this paper to discover why. 
(WHITE PAPER) READ ABSTRACT |

Microsoft Dynamics® CRM for Healthcare by Microsoft

October 2011 - (Free Research)
In addition to providing quality care, health care facilities continuously search for ways to increase patient satisfaction and proactively manage their overall health.Inside this white paper, learn about CRM technologies that help meet these goals by supporting chronic disease management, business intelligence and more. 
(WHITE PAPER) READ ABSTRACT |

Microsoft Dynamics CRM For Government by ComputerWeekly.com

October 2013 - (Free Research)
Analyst group, Nucleus research assesses the business benefits achieved by government organisations deploying Microsoft Dynamics CRM. 
(ANALYST REPORT) READ ABSTRACT |

CRM in Financial Services: Best practices, trends and strategy for the new economy by Pivotal CRM, a CDC Software solution

November 2010 - (Free Research)
Find out how financial services companies are leveraging CRM technology and best practices to improve service and operational efficiency. Read this e-book to learn more. 
(EBOOK) READ ABSTRACT |

Integrative CRM Enhances Midsize Business Agility and Performance by IBM

July 2012 - (Free Research)
This paper is designed to help IT and business leaders at midsize companies find innovative ways to extend their customer relationship management (CRM) capabilities to capitalize on emerging trends such as cloud, mobile, social media and predictive analytics. Gain essential insight to get closer to your customers and ensure your company's survival. 
(WHITE PAPER) READ ABSTRACT |

Infor CRM Epiphany for Insurance by Infor CRM

July 2009 - (Free Research)
The market-leading Infor CRM Epiphany suite was designed with the needs of today's insurance companies in mind. It delivers what you need to execute a customer retention and growth strategy by delivering a single view of customer interactions across business. 
(BROCHURE) READ ABSTRACT |

eBook: Evaluating CRM: From SaaS to software, choosing the right CRM deployment style by Aplicor

March 2009 - (Free Research)
In this eBook, find out how on-demand and SaaS CRM is altering the CRM software landscape. Learn how both on-demand and on-premise CRM have evolved in recent years and how industry trends are playing into the decision-making process at many organizations. 
(EBOOK) READ ABSTRACT |

Case Study: Orlando Magic Score a Performance Slam Dunk with Dell Compellent SAN by Dell Compellent

May 2011 - (Free Research)
To support these data-intensive applications, the Orlando Magic needed a storage area network (SAN) with I/O performance fast enough to play and stream both standard and high-definition (HD) video. Read this case study to see their solution. 
(CASE STUDY) READ ABSTRACT |

Speech Analytics: The Simple Definition by Calabrio, Inc.

June 2011 - (Free Research)
What is "Speech Analytics," exactly, and why is it important? Find out how the latest wave of Speech Analytics offerings are used in call center communication today and what the benefits are. 
(WHITE PAPER) READ ABSTRACT |

Optimizing Customer Retention Programs by Portrait Software

December 2008 - (Free Research)
Read this case study and find out about how Uplift Modeling can help your marketing programs and increase campaign ROI. 
(WHITE PAPER)

Extend the Monitoring of Distributed Applications with Operations Manager 2007 to Heterogeneous Environments with Jalasoft Xian Io by JALASOFT

March 2008 - (Free Research)
The Distributed Application Designer allows administrators to graphically define components which make up a service. Underlying is Operations Manager System Definition Model (SDM). 
(WHITE PAPER) READ ABSTRACT |

Hosted Contact Center and On-Premises Centers Demystified by Genesys

March 2014 - (Free Research)
Choosing between an on-premises or a hosted contact center isn't easy, and unfortunately, this decision is further complicated by misconceptions about the differences between the two and what "hosted" and "on-premises" mean. This expert e-guide aims to clarify those definitions and set straight the misconceptions. 
(EGUIDE) READ ABSTRACT |

Improve Organizational Communications to Drive Business Results by Cisco Systems, Inc.

October 2011 - (Free Research)
As an organization’s workforce becomes increasingly mobile and dispersed, its ability to survive and thrive depends on effective employee communications. Access this resource to learn about collaborative tools that enable increased productivity, business agility and competitive advantage. 
(WHITE PAPER)

Email Marketing Goes Social by Silverpop Systems Inc.

November 2008 - (Free Research)
Read this paper to get tips about how to best implement a successful social email marketing campaign. 
(WHITE PAPER) READ ABSTRACT |

How to tackle risk taxonomy by ComputerWeekly.com

November 2010 - (Free Research)
This Technical Standard provides a taxonomy describing the factors that drive risk – their definitions and relationships. This Technical Standard is not a reference or tutorial on how to assess or analyze risk, as there are many such references already available. 
(WHITE PAPER) READ ABSTRACT |

Rational Requirements Composer by IBM

September 2009 - (Free Research)
Download a free trial of IBM Rational Requirements Composer V1.0.0.1, a requirements definition tool for organizations seeking easy to use elicitation and definition tools that enhance their ability to create the right requirements for their projects and drive improved quality, speed, and alignment across the IT lifecycle. 
(TRIAL SOFTWARE) READ ABSTRACT |

Public, Private and Hybrid Cloud Storage: Expert Definitions and Configuration Steps by Oracle Corporation

November 2012 - (Free Research)
This expert E-Guide is a great intro to cloud storage. Learn four key definitions of private cloud storage, five advantages of cloud storage and a Q&A with a Gartner research VP on hybrid cloud storage. 
(EGUIDE) READ ABSTRACT |

Spam, Spammers, and Spam Control by Trend Micro GmbH

March 2009 - (Free Research)
This Ferris Research white paper looks at spam: what it is, how it is sent, and how it is filtered. It unravels the complexities and gives an accessible, factual overview into the scourge of spam. 
(WHITE PAPER) READ ABSTRACT |

Mobile payment technology - a buyer's guide by ComputerWeekly.com

November 2010 - (Free Research)
The definition of a mobile payment is often open to interpretation and can differ from source to source.    Juniper Research has a simple definition of a mobile payment as “payment for goods or services with a mobile device such as a phone, Personal Digital Assistant (PDA), or other such device.” 
(WHITE PAPER) READ ABSTRACT |

CW+: Mobile payments market opportunities for business by ComputerWeekly.com

December 2010 - (Free Research)
The definition of a mobile payment is often open to interpretation and can differ from source to source.    Juniper Research has a simple definition of a mobile payment as “payment for goods or services with a mobile device such as a phone, Personal Digital Assistant (PDA), or other such device.” 
(WHITE PAPER) READ ABSTRACT |

Requirements Definition as the Foundation for Effective Software Delivery by IBM

March 2009 - (Free Research)
This white paper examines the challenges that impede teams as they try to collect, analyze, and evaluate ideas to define the best solution requirements. The paper also provides information on the four critical areas to defining great requirements and how IBM Rational® solutions help teams address these areas. 
(WHITE PAPER) READ ABSTRACT |

University of Houston-Downtown Expands Its Video Horizons by RADVISION

June 2008 - (Free Research)
The University of Houston-Downtown (UHD) needed to replace its existing video network infrastructure (MCUs) with a reliable, robust platform that delivered value added features, such as firewall traversal and high definition support. 
(CASE STUDY) READ ABSTRACT |

Data stewardship program: Quality booster, but a hard step for many by SAP America, Inc.

December 2012 - (Free Research)
Data stewards are central to the success of data governance programs. Without data stewards to facilitate the communications about data issues between IT and the business side, diverging data definitions, policies and quality controls can easily get out of control. This e-guide offers tips and best practices. 
(EGUIDE) READ ABSTRACT |

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