This Expert Guide will help readers lay the groundwork for the next great wave of application adoption. 

Read this paper to learn it's ITIL v3 incarnation, ITSM is an IT management approach focused on end-to-end services rather than individual technology components. It is more aligned with the cus¬tomer view of IT than the technology view. 

This paper builds a model of enterprise social computing by analyzing business goals. It builds the architectural components and the relationships between them by starting from a basic definition of social computing and the most common goals. 

While firms have used different business strategies to insulate themselves from the effect of change, CEOs are beginning to recognize the need for their firms to become more agile in detecting and making the changes to strategy, operations, and products. 

This videocast gives an in-depth explanation of archiving practices, and explains how various approaches can maximize specific areas of archiving, from eDiscovery optimization to meeting compliance regulations. 

Read this paper to learn how the Maximize Manufacturing Together (MMT) concept can empower your enterprise by using best practice and industry specific functionality through a set of solutions, enabling them to innovate, adapt, and succeed in today’s market. 

Businesses of all sizes are using the messaging and collaboration features of Microsoft Exchange to run critical business functions that if lost, can result in severe business disruption. Exchange and Exchange infrastructure components are analyzed in this paper to determine how they can be protected so you can achieve your SLA commitments. 

When an organization commits to implementing the technologies and tools to support role and entitlement management, it faces a number of sizable challenges. In this podcast, expert Richard Mackey counts down these organizational, process, and technical challenges that block the successful deployment of role and entitlement management technology. 

This document describes concepts and definitions for governance, elements of governance, distinguishing myth from reality, approaches that go beyond "just good enough", control frameworks etc. 

Read this paper to learn what the key differences between workflow engines and BPM suites are and how BPM suites can provide benefits to your organization that workflow engines can’t. 

This white paper describes the CMS (configuration management system) as emphasized in ITIL V3, and explores how it differs from a CMDB. Further, it shows how a CMS increases your ability to make better IT decisions that impact business agility, productivity, and quality of service. 

The FACTS MANAGED CARE SUITE provides a full range of reports to help you manage your organization, design plan requirements, and control and monitor costs. 

This document contains frequently asked questions and their answers on Windows Server 2008 R2. Questions convered include the definition of the product and what's new in the 2008 release.