ITIL is becoming the next big thing in Information Technology. This paper outlines the origin of ITIL, who controls its contents, who are the biggest users, and why you should care. 

Over the course of several months in 2011, IDC conducted a research study to identify the opportunities and challenges to adoption of a new technology that changes the way in which traditional business solutions are implemented and used. The results of the study are presented in this white paper. 

Juniper Research defines a mobile ticketing user as “someone who stores a ticket on their mobile phone for later redemption” at the point of travel, the music venue, the cinema etc. 

Effective negotiations and management of telecom contracts can have a measurable impact on a business’ financial performance. 

Check out this white paper to discover how an offsite storage partner can be the answer to your content security and storage challenges. Learn about the advantages associated with offsite storage, discover how to define your needs and find the best potential backup partner you can, receive 4 key questions to ask regarding storage partners and more. 

What do you need to consider before purchasing and implementing an application performance monitoring (APM) solution? Read this paper to gain insight into the many considerations you should be aware of before selecting an APM option. Also discover details on solution in particular and how it is designed to fit the needs of any size organization. 

This second part of a three-part course series discusses best practices for installing, configuring and managing VMware vSphere 5 environments. Learn key tips on how to get the most from this advanced technology. 

Dell Compellent Storage Area Networks, built on Dell’s Fluid Data Architecture, provide a flexible, resilient and agile SAN solution that Exchange 2010 infrastructures require. Check out this comprehensive podcast to learn how Dell Compellent SAN can help you manage Exchange 2010 storage complexity. 

This Technical Standard provides a taxonomy describing the factors that drive risk – their definitions and relationships. This Technical Standard is not a reference or tutorial on how to assess or analyze risk, as there are many such references already available. 

How can IT organizations deliver applications that are more aligned with business needs, budgets, and schedules? This paper will explore best practices—both at the enterprise and project level—to capture and manage well-defined application requirements. 

While some larger organizations continue to manage internal data center, many business managers are able to increase service levels, cover more users, and lower response times by outsourcing their out-dated server farms to third-party data centers and cloud computing providers. This white paper will define data centers and explore cloud networking. 

The rise of cloud computing has been one of the highlights of the last few years. The notion that information technology can be delivered in a highly scalable utility model is generating excitement for both customers and vendors alike. However, there is still a lot of concern regarding security.