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SAP Business Communications Management Rapid-Deployment Solution by SAP America, Inc. March 24, 2011 - (Free Research) See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.  (WHITE PAPER) READ ABSTRACT |

Customer Communication Management by Pitney Bowes Business Insight July 06, 2010 - (Free Research) CCM helps businesses transform routine business documents into communications that truly enhance the customer experience. CCM is an integrated end-to-end solution that enables companies to create, manage and deliver effective multichannel communications all while reducing the cost of communicating with and providing superior service to customers.  (WEBCAST) READ ABSTRACT |

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (HARDWARE PRODUCT)

TransPromo Opportunities in a Digital World: Electronic Adaptations in an Era of Mobile Communications and Distracted Customers by Pitney Bowes Group 1 Software September 2008 - (Free Research) This whitepaper traces the evolution of E-Transpromo, demonstrating the increasingly important role across new media. It explores self-service web portals, online banking and bill consolidators, cell phone bill pay, and secure transaction email.  (WHITE PAPER) READ ABSTRACT |

Shenzhen Telecom by Pitney Bowes Group 1 Software July 2008 - (Free Research) Pitney Bowes Group 1 Software customer communication management (CCM) solutions allow Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction.  (CASE STUDY) READ ABSTRACT |

How Integration Tax Management Systems Can Benefit from Effective Taxpayer Communication Strategies by Pitney Bowes Group 1 Software July 2008 - (Free Research) The white paper details Integrated Tax Management, software that brings together all State revenue collection processes, including those performed by the Federal Government, and collections on behalf of municipalities.  (WHITE PAPER) READ ABSTRACT |

Informatica B2B Data Transformation and Data Exchange by Informatica June 2010 - (Free Research) View this webcast and garner further information on Informatica B2B Data Transformation and Informatica B2B Data Exchange  (WEBCAST) READ ABSTRACT |

Enhancing Interaction Center ROI in Turbulent Economic Times by SAP America, Inc. April 2009 - (Free Research) Interaction center managers, along with their counterparts in sales, marketing, and service, are being asked to deliver greater value on shoestring budgets. While the conventional reaction in tough economic times is to simply cut costs and services, the nature of the current downturn indicates that austerity measures of the past won't work today.  (WHITE PAPER) READ ABSTRACT |

Data Quality Considerations in Master Data Management Structures by Pitney Bowes Group 1 Software May 2008 - (Free Research) In this white paper, learn how to implement and enforce enterprise-wide Master Data Management solutions.  (WHITE PAPER) READ ABSTRACT |

Nutra-Flo Drives Global Business with Robust Collaboration Platform by IBM March 2009 - (Free Research) Read this case study to see how Nutra-Flo Company adopted Lotus Notes and Domino 8 to collect collaborative applications in a single customizable interface and conveniently group communications, helping to improve staff productivity.  (CASE STUDY) READ ABSTRACT |

With Mimecast, St. Francis Hospital moves email management to the cloud by Mimecast February 2013 - (Free Research) This case study follows one organization as they address growing email concerns with a cloud-based email management strategy. Discover the results they achieved from this advanced cloud technology and how outsourcing their email to the cloud doubled their IT team productivity.  (CASE STUDY) READ ABSTRACT |

Converged Communications: People and Applications in Synch by Dell, Inc. May 2011 - (Free Research) A unified communications platform can provide collaboration tools necessary for a company to gain a competitive edge by increasing employee productivity and improving work flows and processes. Learn about an approach that can help simplify the process of transitioning to a unified communications platform.  (WHITE PAPER) READ ABSTRACT |

Talladega County 9-1-1: 100% Network Availability for Emergency Calls Countywide with WhatsUp Gold by Ipswitch WhatsUp Gold March 2011 - (Free Research) In November of 2009 Talladega County consolidated the various Public Safety Answering Points that traditionally handled call and dispatch services for 5 law enforcement agencies, 4 municipal fire departments, 15 volunteer fire departments, 2 municipal emergency medical systems, and 4 other private services into a single communications network.  (CASE STUDY) READ ABSTRACT |

Cut Costs and Drive Efficiency of Virtual Teams by Citrix Online Go To Meeting January 2009 - (Free Research) Examining results from a recently commissioned a survey of 2,318 respondents, this brief looks at the benefits of using audio conferencing combined Web conferencing to optimize team communication.  (WHITE PAPER) READ ABSTRACT |

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc. The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.  (SOFTWARE PRODUCT)

Microsoft® Exchange Server 2010 on Dell™ Systems Agile Consolidated Configurations by Dell and Microsoft April 2013 - (Free Research) This informative paper provides configuration guides for consolidating and standardizing your Exchange Server 2010 environment to increase efficiency and productivity while reducing costs.  (WHITE PAPER) READ ABSTRACT |

How to improve your communication with your boss by ComputerWeekly.com May 2012 - (Free Research) <p>Learn how to communicate more effectively with your boss in this guide from Dr Brian Sutton and Dr Robina Chatham. </p> <p> </p>  (TRAINING GUIDE) READ ABSTRACT |

Security Virtualization: Re-architecting the Appliance Mentality by Crossbeam Systems November 2008 - (Free Research) In order to determine what "security virtualization" really means, it is useful to understand how companies define and enforce their security and accompanying compliance policies today.  (WHITE PAPER) READ ABSTRACT |

Introduction to Negotiation: A Primer for "Getting to Yes" by Global Knowledge January 2011 - (Free Research) This white paper focuses primarily on the negotiation process, different negotiation styles, and the various elements of communication that affect the outcome. When all is said and done, negotiation is the art and science of convincing the other party that your best outcome is good for them.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly – 19 March 2013: Delivering software development success by ComputerWeekly.com March 2013 - (Free Research) In this week's Computer Weekly, we talk to IT leaders about successful software development, and how they combine the best of agile and waterfall methods. Drugs giant AstraZeneca talks about how it changed its outsourcing approach to eliminate past mistakes. And we look at a new social media bank that is shaking up the sector. Read the issue now.  (EZINE) READ ABSTRACT |

ITIL: What It Is and Why You Should Care by Global Knowledge Network, Inc. September 2005 - (Free Research) ITIL is becoming the next big thing in Information Technology. This paper outlines the origin of ITIL, who controls its contents, who are the biggest users, and why you should care.  (WHITE PAPER) READ ABSTRACT |

Decoding Software Defined Networking by Juniper Networks, Inc. February 2013 - (Free Research) This resource explores the shortcomings of existing networking devices and software, and describes how software-defined networking (SDN) is driving a transformation in the security and networking industries. Learn what SDN can do for your business by reading on now.  (WHITE PAPER) READ ABSTRACT |

ITIL V3 and the PMBOK® - Distinct but Complementary by Global Knowledge December 2008 - (Free Research) This white paper examines the IT Infrastructure Library Version 3® (ITIL V3®) and the Project Management Body of Knowledge (PMBOK).  (WHITE PAPER) READ ABSTRACT |

How to Defend Against DDoS Attacks and Strengthen Security Controls by Global Knowledge February 2011 - (Free Research) This paper discusses how to defend against Distributed Denial of Service (DDoS) attacks and strengthen your security controls. A DDoS attack involves flooding a server with traffic until it becomes overloaded and can no longer function.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly – 12 March 2013: Will software-defined networking justify the hype? by ComputerWeekly.com March 2013 - (Free Research) In this week's Computer Weekly, we take an in-depth look at one of the hottest emerging technologies – software-defined networking – and what it means for IT departments. We visit Iceland, home of the greenest datacentres, and see what they offer to CIOs. And we look at the growth of governance as a key task for CIOs. Read the issue now.  (EZINE) READ ABSTRACT |

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