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SAP Business Communications Management Rapid-Deployment Solution by SAP America, Inc.

March 24, 2011 - (Free Research)
See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits. 
(WHITE PAPER) READ ABSTRACT |

Customer Communication Management by Pitney Bowes Business Insight

July 06, 2010 - (Free Research)
CCM helps businesses transform routine business documents into communications that truly enhance the customer experience. CCM is an integrated end-to-end solution that enables companies to create, manage and deliver effective multichannel communications all while reducing the cost of communicating with and providing superior service to customers. 
(WEBCAST) READ ABSTRACT |

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(HARDWARE PRODUCT)

TransPromo Opportunities in a Digital World: Electronic Adaptations in an Era of Mobile Communications and Distracted Customers by Pitney Bowes Group 1 Software

September 2008 - (Free Research)
This whitepaper traces the evolution of E-Transpromo, demonstrating the increasingly important role across new media. It explores self-service web portals, online banking and bill consolidators, cell phone bill pay, and secure transaction email. 
(WHITE PAPER) READ ABSTRACT |

Shenzhen Telecom by Pitney Bowes Group 1 Software

July 2008 - (Free Research)
Pitney Bowes Group 1 Software customer communication management (CCM) solutions allow Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction. 
(CASE STUDY) READ ABSTRACT |

How Integration Tax Management Systems Can Benefit from Effective Taxpayer Communication Strategies by Pitney Bowes Group 1 Software

July 2008 - (Free Research)
The white paper details Integrated Tax Management, software that brings together all State revenue collection processes, including those performed by the Federal Government, and collections on behalf of municipalities. 
(WHITE PAPER) READ ABSTRACT |

Informatica B2B Data Transformation and Data Exchange by Informatica

June 2010 - (Free Research)
View this webcast and garner further information on Informatica B2B Data Transformation and Informatica B2B Data Exchange 
(WEBCAST) READ ABSTRACT |

Data Quality Considerations in Master Data Management Structures by Pitney Bowes Group 1 Software

May 2008 - (Free Research)
In this white paper, learn how to implement and enforce enterprise-wide Master Data Management solutions. 
(WHITE PAPER) READ ABSTRACT |

Enhancing Interaction Center ROI in Turbulent Economic Times by SAP America, Inc.

April 2009 - (Free Research)
Interaction center managers, along with their counterparts in sales, marketing, and service, are being asked to deliver greater value on shoestring budgets. While the conventional reaction in tough economic times is to simply cut costs and services, the nature of the current downturn indicates that austerity measures of the past won't work today. 
(WHITE PAPER) READ ABSTRACT |

Nutra-Flo Drives Global Business with Robust Collaboration Platform by IBM

March 2009 - (Free Research)
Read this case study to see how Nutra-Flo Company adopted Lotus Notes and Domino 8 to collect collaborative applications in a single customizable interface and conveniently group communications, helping to improve staff productivity. 
(CASE STUDY) READ ABSTRACT |

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.

The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory. 
(SOFTWARE PRODUCT)

A TCO Comparison For Unified Communications by Cisco (E-mail this company)

April 2014 - (Free Research)
This informative paper examines some of the top UC solutions on the market and compares their TCO so you can see which tool will both satisfy your requirements and fit your budget. 
(WHITE PAPER) READ ABSTRACT |

Case Study: Providing Top-Notch Customer Service With the Latest Communications Technologies by Cisco Systems, Inc.

July 2013 - (Free Research)
This informative case study examines how a full-service financial institution utilized a collaboration platform to meet a broad set of requirements, including high availability and scalability, intelligent call routing and integration with email and existing solutions. 
(WHITE PAPER) READ ABSTRACT |

Unified Communications by IBM

March 2014 - (Free Research)
This exclusive white paper examines how your peers are adopting UC solutions, including which solutions can satisfy your specific needs best and what direction the overall market is heading in. 
(WHITE PAPER) READ ABSTRACT |

Revamp your IT solutions with Google Apps by Google

February 2014 - (Free Research)
This exclusive case study discusses the set of solutions that a global consulting organization was able to use to revamp their IT environment and take full advantage of their mobile workforce. 
(WHITE PAPER) READ ABSTRACT |

Talladega County 9-1-1: 100% Network Availability for Emergency Calls Countywide with WhatsUp Gold by Ipswitch WhatsUp Gold

March 2011 - (Free Research)
In November of 2009 Talladega County consolidated the various Public Safety Answering Points that traditionally handled call and dispatch services for 5 law enforcement agencies, 4 municipal fire departments, 15 volunteer fire departments, 2 municipal emergency medical systems, and 4 other private services into a single communications network. 
(CASE STUDY) READ ABSTRACT |

Converged Communications: People and Applications in Synch by Dell, Inc.

May 2011 - (Free Research)
A unified communications platform can provide collaboration tools necessary for a company to gain a competitive edge by increasing employee productivity and improving work flows and processes. Learn about an approach that can help simplify the process of transitioning to a unified communications platform. 
(WHITE PAPER) READ ABSTRACT |

Oracle Improves Communications and Reduces Costs with SIP Trunking by Oracle Corporation

September 2013 - (Free Research)
This case study showcases how, by migrating to an end-to-end IP architecture and implementing SIP trunks, Oracle has significantly consolidated and simplified its telephony infrastructure. 
(WHITE PAPER) READ ABSTRACT |

TCO of Unified Communications (Mason Analysis) by Cisco Systems, Inc.

January 2014 - (Free Research)
This informative paper discusses how your organization can adopt a feature-rich, future-proof unified communications (UC) solution for significantly less cost than similar solutions on the market, and compares the TCO of some of the leading UC tools. 
(ANALYST REPORT) READ ABSTRACT |

Cut Costs and Drive Efficiency of Virtual Teams by Citrix Online Go To Meeting

January 2009 - (Free Research)
Examining results from a recently commissioned a survey of 2,318 respondents, this brief looks at the benefits of using audio conferencing combined Web conferencing to optimize team communication. 
(WHITE PAPER) READ ABSTRACT |

What’s New in IP Office 9.0 by Avaya

November 2013 - (Free Research)
This exclusive paper examines a simple, powerful collaboration solution for midsized companies that offers increased scale, flexible deployment options, and simplified management to help your organization achieve productivity levels akin to large-scale organizations. 
(WHITE PAPER) READ ABSTRACT |

Top 10 Mistakes Deploying and Upgrading Lync Server 2013 by Global Knowledge

March 2014 - (Free Research)
This white paper provides valuable recommendations as well as the technical links that help you avoid common mistakes during a Microsoft Lync Server 2013 deployment. 
(WHITE PAPER) READ ABSTRACT |

New Message: The Top Cloud Business Email Provider Revealed by Google

February 2014 - (Free Research)
This exclusive paper assesses one of the top cloud business email solutions on the market today, outlining its features and discussing what benefits it can bring to your organization. 
(WHITE PAPER) READ ABSTRACT |

Switching to Google Apps brings many Cost Savings and Productivity Benefits by Google

February 2014 - (Free Research)
This informative resource discusses how switching to Google Apps from a traditional, on-premise environment for messaging and collaboration can help reduce IT costs while significantly increasing worker productivity. 
(WHITE PAPER) READ ABSTRACT |

How to improve your communication with your boss by ComputerWeekly.com

May 2012 - (Free Research)
Learn how to communicate more effectively with your boss in this guide from Dr Brian Sutton and Dr Robina Chatham. 
(TRAINING GUIDE) READ ABSTRACT |

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