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Best Practices in the Call Center: A Customer Touch-Point Methodology, Free Oracle Corporation Best Practices by Oracle Corporation

January 26, 2009 - (Free Research)

One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.

(WHITE PAPER)

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Enterprise Big Data: Here to Stay and Requiring Superior Data Access by Progress DataDirect

April 19, 2012 - (Free Research)

This resource examines the challenges of big data in the enterprise, as well as the strategies and potential benefits for managing and understanding big data.

(WHITE PAPER)

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Best Practices for ITAR Compliance by TITUS

March 19, 2012 - (Free Research)

Access this paper now for details about a content management security system that assists with complying to stringent regulations while also providing easy access to content for authorized users.

(WHITE PAPER)

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Kronos Streamlines Backup, Eliminates Failures and Speeds up Restores with Quantum Scalar® i2000 by Quantum Corporation

January 30, 2009 - (Free Research)

The Quantum Scalar i2000 is designed to meet the rigors of high-duty-cycle data center operations and to support the integration of next-generation disk-based backup solutions.

(CASE STUDY)

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LANsurveyor 10.0 Automated Network Mapping and Documentation by SolarWinds, Inc.

November 2007 - (Free Research)

LANsurveyor automatically discovers and diagrams network topology, generates network maps in Visio, detects new devices and changes to network topology, and performs inventory management for hardware and software assets. Download a free 30-day trial today to see why more than 45,000 network professionals trust SolarWinds solutions.

(DEMO)

iTest Team - Rapid Test Automation for Equipment and Devices by Fanfare

iTest Team is an integrated test environment for developers, testers, and automation teams. It offers a unified approach for rapidly developing, automating, and maintaining test cases. iTest Team tests complex equipment and systems that are accessed through various protocols, such as command line interfaces, Web interfaces, SNMP, or command shells.

(SOFTWARE PRODUCT)

Inventory Optimization for the Consumer Products Industry by IBM

May 2012 - (Free Research)

Access this resource to discover an inventory optimization strategy that improves service levels and reduces working capital costs through improved inventory planning, adjusts inventory levels through tested planning methods, and facilitates coordinated inventory planning for the entire consumer products supply chain.

(WHITE PAPER)

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American Shipper Best Practices in Intl Transportation Management by SAP America, Inc.

December 2011 - (Free Research)

<p>This report draws on American Shipper's benchmarking series and highlights actionable best practices for professionals involved in global supply chain management. This includes suggestions for improving processes, addressing technology, and ultimately delivering better results. </p>

(WHITE PAPER)

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ECM Decision Processes - What Line of Business Managers Need to Know by SAP America, Inc.

May 2012 - (Free Research)

This white paper discusses the enterprise content management decision process and provides recommendations for line-of-business managers.

(WHITE PAPER)

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ECM Decision Processes - What IT Managers Need to Know by SAP America, Inc.

May 2012 - (Free Research)

This paper discusses how different organizations tackle the issue of enterprise content management (ECM) decision making. Based on a recent AIIM survey of ECM decision makers, it offers advice for IT managers seeking to adopt a more holistic ECM strategy that incorporates the needs and requirements of various operational departments.

(WHITE PAPER)

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ECM Decision Processes - What Records and Compliance Managers Need to Know by SAP America, Inc.

May 2012 - (Free Research)

This paper outlines the findings of a survey of ECM decision makers as well as the implications and recommendations for compliance and records managers.

(WHITE PAPER)

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ECM Decision Processes - Who's Involved and What Are the Issues? by SAP America, Inc.

May 2012 - (Free Research)

This paper examines the ECM decision process, how different organizations handle it, and recommendations for improving your strategy.

(WHITE PAPER)

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Advanced case management solutions for smarter decision making in banking by IBM

October 2011 - (Free Research)

Financial institutions are under pressure to make better decisions. Real-time decisions depend on access to information and the technology available to analyze it. This paper outlines an option that aggregates all of the content from across the entire organization to enable a holistic view of each case, reduce risk and support accurate decisions.

(WHITE PAPER)

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Making Your Enterprise Ready for Optimized Decision-Making by IBM

May 2012 - (Free Research)

Predictive analytics enables you to predict the ideal course of action for every decision, delivering the best outcome every time. IBM SPSS Analytical Decision Management combines business analytics, rules, optimization and data management to automate your daily decisions. Read this paper to learn about its architecture, design and more.

(WHITE PAPER)

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Decisions That Drive Success by IBM

November 2010 - (Free Research)

Learn how decision management optimizes and automates high-volume decisions to create successful outcomes. Read this white paper to learn how decision management makes it possible to use predictive analytics as an integral part of real-time decision process.

(WHITE PAPER)

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Storage Decisions University by SearchStorage.com

February 2012 - (Free Research)

<p>Storage Decisions University is a new online, "always on" learning environment designed to provide step-by-step learning content to storage decision makers affected by everyday backup challenges. The content in this virtual environment is there for you to read, listen to, watch or download at your convenience.</p>

(VIRTUAL SEMINAR)

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Decision Services: The Next SOA Challenge by ILOG, an IBM Company

April 2008 - (Free Research)

This white paper discusses the issues associated with decision services in an SOA strategy, highlighting how business rule management systems can be used to overcome these challenges.

(WHITE PAPER)

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13 Infrastructure Decisions That Result In Poor IT Security by Global Knowledge

December 2010 - (Free Research)

This white paper presents 13 somewhat common infrastructure decisions that can result in poor IT security. It is possible that your organization can improve its security in one or more of these areas. Take the time to assess your current security policy in each of these areas to see if there is room for refinement or improvement.

(WHITE PAPER)

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CW+: Analyst's take: Alfabet PlanningIT reaps rewards for decision makers by ComputerWeekly.com

January 2011 - (Free Research)

When organizations adopt Alfabet’s planningIT, decision makers have more knowledge about their operating environments and use this information to leverage existing assets and avoid unnecessary investments in software or development.

(WEBCAST)

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CW+: The Open Group: Cloud buyers’ decision tree by ComputerWeekly.com

August 2010 - (Free Research)

This White Paper describes a Decision Tree that could be used to help you discover where Cloud opportunities and solutions might fit in your organization. It is put forward for discussion, with the intention that this discussion, and validation in the field, will result in a practical tool for use by enterprises.

(WHITE PAPER)

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Boosting SQL-Based Decision Support Power and Performance with Dell’s Twelfth Generation Servers by Dell, Inc. and Intel

May 2012 - (Free Research)

Are your decision-support systems and servers up to date, equipped to handle today's onslaught of data? Legacy systems are no longer viable. This paper explores the results of a research report about decision-support systems, highlighting how Dell's 12th-generation servers and solutions meet these evolving requirements based on users' responses.

(WHITE PAPER)

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Get Your Business Intelligence in a "Box": Start Making Better Decisions Faster with the New HP Business Decision Appliance by HP & Intel

March 2011 - (Free Research)

In this white paper IDC highlights the latest research about the evidence of the competitive differentiation to be gained from investment in BI and data warehousing. The paper highlights the need to view BI and data warehousing technologies as complementary components of a decision support solution.

(WHITE PAPER)

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Decision Management Systems: A practical guide to using business rules and predictive analytics by IBM

October 2011 - (Free Research)

In this book, James Taylor, decisions management systems expert, explores how to use your decision management systems to drive unprecedented levels of business value.

(BOOK)

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Everybody Makes Decisions: How the $2 Billion Embedded Business Intelligence Market Is Enabling Higher Competitiveness by Jaspersoft

March 2012 - (Free Research)

This paper discusses embedded business intelligence and how it leads to improved decision making in a tough economy.

(WHITE PAPER)

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Enhance decision making with smarter analytics by Sybase, an SAP company

May 2011 - (Free Research)

This paper explores Sybase IQ as the smart approach for businesses who need to analyze, compete and deliver. Analytics workbenches make development, testing, implementation and management of analytics environments faster and simpler than ever before.

(WHITE PAPER)

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