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Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc. September 16, 2009 - (Free Research) This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.  (WHITE PAPER) READ ABSTRACT |

WorkplaceControl for Notes by AedifiComm November 05, 2009 - (Free Research) Migration, Consolidation, Upgrade or just to simplify the helpdesk support, WorkplaceControl is the ultimate tool to assist you with any project or issue concerning the Lotus Notes client.  (TRIAL SOFTWARE) READ ABSTRACT |

VI Service Desk Version 4.0.1 - Free 30 Day Trial! by Velocity Integrations Software, Inc. September 18, 2009 - (Free Research) VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.  (TRIAL SOFTWARE)

Midmark Aims for Excellence with Efficient Products and Support by LogMeIn, Inc. September 16, 2009 - (Free Research) Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones.  (CASE STUDY) READ ABSTRACT |

Numara Track It! - Change Management Webinar by Numara Software June 08, 2009 - (Free Research) The Numara Track It! helpdesk/ asset management solution offers a fully integrated “Change Management” module that provides flexibility for seamless upgrades of services - hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of...  (WEBCAST) READ ABSTRACT |

Buyer’s Guide for Enterprise Single Sign-On by Oracle Corporation April 01, 2009 - (Free Research) This whitepaper offers a thorough checklist that should enable potential ESSO implementers to deploy the right ESSO solution which should help eliminate sign-on problems, reduce helpdesk costs, maximize user productivity, strengthen security, simplify administration and accelerate regulatory compliance.  (WHITE PAPER) READ ABSTRACT |

SharePoint Customization Best Practices by Global Knowledge December 2008 - (Free Research) This white paper explores how to change some of the default user experiences by customizing elements of both the Look and Feel and the site Navigation. Many additional "out of the box" customization elements are available.  (WHITE PAPER) READ ABSTRACT |

Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global October 2009 - (Free Research) This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.  (PRESENTATION) READ ABSTRACT |

Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment by NTR Global October 2009 - (Free Research) Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.  (WHITE PAPER) READ ABSTRACT |

Giving Nurses More Time to Care by LogMeIn, Inc. September 2009 - (Free Research) The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely.  (CASE STUDY) READ ABSTRACT |

Sybase IQ: The Economics of Business Reporting by Sybase, Inc. August 2009 - (Free Research) Reporting is recognized as a way for companies to improve service, ensure quality, control costs, and prevent losses by empowering decision-makers throughout the organization. This paper will explain why reporting is one form of business intelligence that has become business-critical.  (WHITE PAPER) READ ABSTRACT |

The 11 Secrets of Business Rules Success by FICO May 2009 - (Free Research) Download this paper and learn how Blaze Advisor makes it easy to bring the power of predictive analytics to bear on decisions, integrating judgmental and regulatory business rules with analytically derived models for more precise, more effective decision making. Download and learn the secrets of developing decision management applications.  (WHITE PAPER) READ ABSTRACT |

Decide to Survive: Four Imperatives that make Decision Management Essential in Today's Uncertain Environment by FICO February 2009 - (Free Research) Download this paper and learn about a decision making solution that will help you survive in this difficult economy by managing decisions with greater precision, agility, speed and consistency while driving down costs.  (WHITE PAPER) READ ABSTRACT |

Blaze Advisor 6.6 Trial Download by FICO June 2009 - (Free Research) FICO™ Blaze Advisor® is the world's leading business rules management system, maximizing control over high volume operational decisions.  (TRIAL SOFTWARE) READ ABSTRACT |

IDC Technology Spotlight: Everyone's a Genius: SaaS-Delivered Business Intelligence Tools Put Decision Making in the Hands of Decision Makers by SAP BusinessObjects April 2009 - (Free Research) Inexpensive, easy-to-deploy SaaS BI can help companies put easy-to-use data mining and reporting tools for smart decision making into the hands of more employees and uncover the real “geniuses” of decision making hidden in every department.  (WHITE PAPER) READ ABSTRACT |

Clearing the Way for Faster, Smarter Decisions: Instant, Accurate Information Drives Competitive Edge by SAP AG December 2007 - (Free Research) This paper examines how you can gain reliable, accessible information from efficient, integrated IT systems – and use that information to make faster, smarter decisions. In turn, the right decisions will lead to better operations and a stronger competitive position.  (WHITE PAPER) READ ABSTRACT |

Using enterprise architecture to develop a blueprint for improving your energy efficiency and reducing your carbon footprint by IBM December 2008 - (Free Research) This whitepaper is about enterprise architecture as it pertains to finding and maximizing the business value in greener operations. Higher energy efficiency and a smaller carbon footprint are obvious areas of interest for any business, but how do you balance these goals with productivity, customer service, and all your other business concerns?  (WHITE PAPER) READ ABSTRACT |

The Performance Manager: Turning Information Into Higher Business Performance by IBM February 2008 - (Free Research) Download this white paper for an extensive summary of <i>The Performance Manager, Proven Strategies for Turning Information into Higher Business Performance</i>, a book that examines the partnership between decision-makers and the people who provide them with information to drive better decisions.  (WHITE PAPER) READ ABSTRACT |

Providing CFOs Unprecedented Views of Hospital-Wide Data Converged Financial, Clinical, and Operational Information by SAP BusinessObjects November 2009 - (Free Research) CFOs at large hospitals must process enormous amounts of information to make quick strategic decisions. This paper will explore the decision-making challenges faced by CFOs and examine the many benefits of solutions that accelerate insight.  (WHITE PAPER) READ ABSTRACT |

The RSA Authentication Decision Tree: Selecting the Best Authentication Solution for Your Business by RSA, The Security Division of EMC March 2009 - (Free Research) This white paper provides an overview of the Authentication Decision Tree; examines the five factors critical to selecting an authentication solution; and offers a clear guide to selecting the right solution that effectively balances risk, cost and end user convenience.  (WHITE PAPER) READ ABSTRACT |

Webcast - Are You Making the Best Decisions for Your Organization? Make Better Decisions by Overcoming Information Blind Spots by IBM November 2009 - (Free Research) Learn how the new IBM Performance management and measurement solution automatically provides real-time information from across the entire development lifecycle for complete visibility into progress.  (WEBCAST) READ ABSTRACT |

Storage Decisions Virtual Seminar: Backing Up Virtual Machines by Storage Decisions November 2009 - (Free Research) The Storage Decisions Virtual Seminar, "Backing Up Virtual Machines" addresses the challenges in backing up and recovering virtual machines residing in a virtual infrastructure.  (VIRTUAL TRADE SHOW) READ ABSTRACT |

Storage Decisions UK Virtual Seminar: Backing Up Virtual Machines by Storage Decisions November 2009 - (Free Research) The Storage Decisions Virtual Seminar, "Backing Up Virtual Machines" addresses the challenges in backing up and recovering virtual machines residing in a virtual infrastructure  (VIRTUAL TRADE SHOW) READ ABSTRACT |

Better Reporting, Better Results: Successful Strategies from the Field by SPSS Inc. Worldwide Headquarters March 2009 - (Free Research) Learn how top companies successfully deliver research results to customers and decision-makers. If you want to know more about how to leverage all of your research data, how to communicate insights effectively, and how to get researchers and decision-makers engaged in analysis, you'll want to view this webcast.  (WEBCAST) READ ABSTRACT |

Operational Responsiveness: Case Studies of Business Making Progress by Progress Software August 2009 - (Free Research) Read these case studies to learn how Progress Software made it not only possible but also made it easy to improve operational responsiveness for several leading companies that operate in many varying industries. Learn the benefits these organizations accrued from Progress Software and learn what benefits your company can experience.  (CASE STUDY) READ ABSTRACT |

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