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Best Practices in the Call Center: A Customer Touch-Point Methodology, Free Oracle Corporation Best Practices by Oracle Corporation

January 26, 2009 - (Free Research)

One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.

(WHITE PAPER)

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University of Illinois Chooses Sanbolic® Melio™ to Simplify Desktop Image Management and Enhance Citrix® PVS™ SQL database high availability by Sanbolic Inc. (E-mail this company)

April 18, 2012 - (Free Research)

This case study describes how to leverage a software solution to gain highly available virtual desktops while eliminating the high storage costs and complexity involved in replicating redundant desktop images.

(CASE STUDY)

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Enterprise Decisions: Deploying and Enhancing Desktop Virtualization by Dell and VMware

October 01, 2011 - (Free Research)

In this edition of Enterprise CIO Decisions Ezine, discover innovate ways that virtual desktop infrastructure (VDI) is gaining traction in the enterprise environment. Uncover how VDI technology enabled Scottsdale Community College to save $250,000, and Wisconsin Department of Children and Families to realize a 30% savings in workstation support.

(EZINE)

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Optimizing Oracle Virtual Desktop Infrastructure with Oracle's Sun ZFS Storage Appliance by Oracle Corporation

July 27, 2011 - (Free Research)

This white paper describes the challenges IT organizations face when managing large numbers of user desktop systems and explains how Oracle's integrated desktop virtualization and storage solution can help.

(WHITE PAPER)

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Integrating Desktop Virtualization into Your Cloud Strategy by Dell and VMware

August 01, 2011 - (Free Research)

This comprehensive, multi-media tutorial explores how desktop virtualization with Dell VMware can benefit SMBs in many different ways.

(WHITE PAPER)

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Trial Software: Continuous Data Protection Management for Windows Laptops by Peer Software

October 22, 2010 - (Free Research)

IT administrators estimate that close to half of all corporate data is held on employee laptops. However, data on laptops are normally the least protected corporate asset. To solve this, PeerSync provides centralized IT control for laptop backup. Download this trial software to experience this data solution.

(TRIAL SOFTWARE)

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IT Courseware by SkillSoft Corporation

SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.

(ASP & SOFTWARE PRODUCT)

Windows 2003/2000/XP Security Architecture Overview by Global Knowledge Network, Inc.

June 2005 - (Free Research)

Windows 2003 Server, its workstation cousin Windows XP, and its predecessor, Windows 2000, all bring substantial advances in both reliability and security compared to Windows NT 4.0. This briefing lays out the main security features of the Windows 2003 operating system family, and put them together into a "big picture" context.

(WHITE PAPER)

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Oracle Solaris Operating System— Optimized for the Intel Xeon Processor 5600 and 7500 series by Oracle Corporation

March 2010 - (Free Research)

This document is intended as a technical guide for developers and system administrators that want to understand the precise details of how Oracle Solaris and the Intel® Xeon® processor 5600 and 7500 series can improve your application solution environment.

(WHITE PAPER)

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Next-wave Virtualization: Extending the Business Benefits of Cloud Storage with the Oracle ZFS Storage Appliance by Oracle Corporation

July 2011 - (Free Research)

This white paper explores how virtualization has sparked a new wave of innovation in storage. It summarizes how the new generation of solutions can deliver higher IT efficiency, better resource and application management, stronger and more flexible data protection, and lower costs.

(WHITE PAPER)

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Storage Solutions: NetApp Testimonial Video by Intel

April 2012 - (Free Research)

This video discusses how one organization utilized advanced storage solutions to improve performance levels by 300% and drive customer value.

(VIDEOCAST)

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Top strategies for monitoring Cisco UCS by Nimsoft, Inc.

January 2012 - (Free Research)

For many businesses, tracking Vblock, Flexpod, or Cisco UCS performance can be complex and time-consuming, but there are certain strategies that can help to mitigate these challenges. This webcast provides best practices for monitoring Cisco UCS and introduces an advanced system that can offer significant benefits.

(WEBCAST)

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ReferenceWare by SkillSoft Corporation

ReferenceWare – the fastest way to problem-solve and learn - provides full access to the unabridged contents of thousands of business and technology titles in a searchable, collaborative environment!

(SOFTWARE PRODUCT)

Easing the Transition to a Virtual Endpoint Infrastructure by EMC Corporation

April 2012 - (Free Research)

This Technology Spotlight from IDC discusses the drivers, benefits, and challenges of creating virtual desktop environments, and examines a key technology that can help organizations successfully deploy virtual desktops.

(WHITE PAPER)

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Storage for Virtual Servers and Desktops by Dell and VMware

May 2012 - (Free Research)

Learn everything about storage for virtual servers and desktops in this expert resource.

(WHITE PAPER)

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RHEV for Desktops: Competitive Pricing Whitepaper by Red Hat

May 2012 - (Free Research)

This document compares the pricing of Red Hat Enterprise Virtualization for Desktops (RHEV) with the pricing of VMware View 5 for desktop virtualization. Access a detailed price comparison for the use cases of 100 virtual desktops.

(WHITE PAPER)

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RHEV for Desktops Feature Comparison by Red Hat

May 2012 - (Free Research)

When choosing a desktop virtualization platform to manage your desktop infrastructure, your architecture and capabilities may be limited by the features offered by each product. This document details the features and benefits of Red Hat Enterprise Virtualization for Desktops 3.0 in comparison with current market competitors.

(WHITE PAPER)

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Solution Overview Cisco VXI: Data Center by Cisco Systems, Inc.

October 2011 - (Free Research)

This solution overview forecasts trends that will impact various business functions in the workplace. Explore the advantages of desktop virtualization and learn how to meet the data center infrastructure requirements of this technology.

(WHITE PAPER)

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Cisco VXI: Data Center by Cisco Systems, Inc.

May 2012 - (Free Research)

The success of your virtual desktop environment is largely dependent upon the data center infrastructure you have in place. This white paper describes the key architectural requirements for desktop virtualization and discusses a framework designed to help you meet them.

(WHITE PAPER)

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Address Key Desktop Virtualization Use Cases with VMware View by VMware, Inc.

May 2012 - (Free Research)

This webcast introduces new technology that can help you seamlessly implement desktop virtualization without compromising security, user experience or budget. Discover how you can satisfy your end-users by giving them the freedom they demand, while still maintaining control over IT and your new environment.

(WEBCAST)

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Assessing Vulnerabilities by McAfee, Inc.

May 2012 - (Free Research)

This white paper highlights a vulnerability management system with a cohesive framework offering comprehensive asset discovery, vulnerability scanning and flexible reporting and remediation.

(WHITE PAPER)

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Introduction to VMware View 5 by VMware, Inc.

February 2012 - (Free Research)

VMware View™ 5 simplifies IT management while increasing end user freedom by delivering desktop services from your cloud. Building upon VMware's leadership in desktop virtualization, VMware View 5 delivers a high-performance user experience while giving IT greater policy control. View this webcast to learn more about what this solution can offer.

(WEBCAST)

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Quantifying the Business Value of VMware View - Webcast by VMware, Inc.

February 2012 - (Free Research)

Many enterprises have discovered that the use of virtualization to support desktop workloads creates a range of significant benefits. This VMware sponsored webcast with IDC will provide both quantitative measurement of the business value -- defined as the expected ROI -- and qualitative analysis associated with the use of VMware View™.

(WEBCAST)

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LBBW Asset Management Improves Fault-Tolerance and Scalability of Citrix® XenDesktop® VDI Deployment with Sanbolic® Melio™ by Sanbolic Inc. (E-mail this company)

April 2012 - (Free Research)

In this case study, discover how you can prevent unexpected downtime and enable highly available and scalable virtual desktops. Find out how you can build a fault-tolerant infrastructure and reduce your storage requirements with a robust software suite.

(WHITE PAPER)

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Making the Move to Desktop Virtualization No More Reasons to Delay by Sanbolic Inc. (E-mail this company)

April 2012 - (Free Research)

Combining distributed data management software with your desktop virtualization project can help you overcome common storage challenges and gain benefits such as data consolidation, improved storage utilization and simplified management. Explore a unified data and storage platform in this exclusive resource.

(WHITE PAPER)

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