Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

Data Cleaning and Suppression QAS Batch by QAS (E-mail this company) November 27, 2012 - (Free Research) Read this white paper to learn about one option that can help your business maintain the quality and durability of your contact information over time.  (WHITE PAPER) READ ABSTRACT |

Cloud-Based Contact Center Software - Buyer's Guide by Five9 January 25, 2013 - (Free Research) View this white paper to gain a better understanding on the benefits of a cloud-based solution. It provides an overview that will help lead you on the path to make an informed decision about what is best for your business, by identifying the key difference between premise-based and cloud-based systems.  (WHITE PAPER) READ ABSTRACT |

WebSmart Services by Melissa Data Corp April 20, 2010 - (Free Research) Melissa Data’s WebSmart Services can handle your data quality needs. Ensure that your contact data, including addresses, names, phone numbers, and emails are valid, and use existing data to append additional information to enhance initiatives. The WebSmart services can be integrated into the business chain to ensure the integrity of your database.  (WHITE PAPER) READ ABSTRACT |

Data Capture QAS Pro by QAS (E-mail this company) November 27, 2012 - (Free Research) This white paper presents a program designed to collect accurate contact information every time.  (WHITE PAPER) READ ABSTRACT |

The Flawed Vision of Customer Data Integration – How to Get it Right the First Time by Siperian, Inc. September 16, 2009 - (Free Research) The initial goal of Customer Data Integration (CDI) was to create the most reliable customer data for the entire company. We now know that the golden opportunity for CDI lies within Master Data Management and the ability to uncover interactions and understand the relationships that companies have with their customers.  (WHITE PAPER) READ ABSTRACT |

Customer Experience Exchange E-Zine Issue 2 by SearchCRM January 31, 2012 - (Free Research) This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies.  (EZINE)

Data Deduplication QAS Unify by QAS (E-mail this company) November 27, 2012 - (Free Research) This white paper discusses the benefits of detecting multiple contact records and preventing future duplication.  (WHITE PAPER) READ ABSTRACT |

How Mobile Devices are Driving Innovations in Contact Centers by Avaya October 29, 2012 - (Free Research) Failing to adopt a customer service strategy for mobile devices could put your business at a serious disadvantage. Gartner research suggests that 80% of companies will suffer revenue loss from the lack of customer support on mobile devices by 2013. Read this paper to learn how to utilize the opportunities mobility offers customer service.  (WHITE PAPER) READ ABSTRACT |

From Workforce Management to Workforce Productivity by Aspect December 19, 2012 - (Free Research) This white paper reveals the technologies that support workforce productivity and offers tips for choosing the right supplier.  (WHITE PAPER) READ ABSTRACT |

Enterprise Strategies to Improve Application Testing: Optimized Test Environments Speed the Deployment of Reliable Applications by IBM March 2008 - (Free Research) Princeton Softech Optim™ enables IT organizations to meet even the most complex application testing challenge by providing all the fundamental components of an effective test data management strategy.  (WHITE PAPER)

Magic Quadrant for Data Warehouse Database Management Systems by Teradata April 2011 - (Free Research) The database warehouse DBMS market is evolving as needs change and demands for better, more efficent technology increase.  With the competition for the next big database warehouse becoming more and more intense, vendors are stepping up their own marketing efforts.  Because of this, it's important to know how to tell which system is right for you.  (WHITE PAPER)

Customer Care in a Social World: Are We There Yet? by Oracle Corporation March 2012 - (Free Research) This paper explores and explains why the contact center is a key strategic focal point for customer engagement via social channels.  (WHITE PAPER) READ ABSTRACT |

SAP Application Migration Made Easy by Hexaware Technologies October 2011 - (Free Research) This paper presents implementation vision for faster, more efficient and cost effective migration, from PeopleSoft to SAP, through a viable solution.  (WHITE PAPER) READ ABSTRACT |

Genesys Global Consumer Survey - 2007 by Genesys March 2008 - (Free Research) This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.  (WHITE PAPER) READ ABSTRACT |

Data Capture E-mail Validation by QAS (E-mail this company) November 2012 - (Free Research) This white paper discusses a product designed to improve the accuracy and validity of email addresses.  (WHITE PAPER) READ ABSTRACT |

Using electronic contact details for marketing by Experian QAS December 2009 - (Free Research) What does an e-Marketer do when he or she gets to work? What tasks do they perform that are impacted upon by legislation and regulation? Let's take a look at a simplified view where we acquire, hold and use electronic contact information e.g. email addresses and see how legislation and regulation has an impact.  (WHITE PAPER) READ ABSTRACT |

Optimising the collection Process by Aspect December 2012 - (Free Research) This white paper discusses optimization of the collections process, including risk management, list management, metrics, and more.  (WHITE PAPER) READ ABSTRACT |

HP Business Continuity Supports World Vision Australia by Hewlett-Packard Company December 2012 - (Free Research) This short white paper explores how World Vision easily and affordably deployed a modern end-to-end business continuity system to ensure critical business processes are fully supported no matter what. Read now to learn more.  (WHITE PAPER) READ ABSTRACT |

Intelligently Reducing SharePoint Costs through Storage Optimization by AvePoint, Inc. August 2011 - (Free Research) In this e-book, expert Don Jones discusses data optimization strategies to lower costs and improve SharePoint functionality, allowing SharePoint to become the central data and content repository it is designed to be.  (EBOOK) READ ABSTRACT |

Customer Experience Exchange E-Zine: Issue 3 by SearchCRM March 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.  (EZINE)

World Vision Australia Modernizes Its Business Continuity Infrastructure by Hewlett-Packard Limited May 2012 - (Free Research) This short white paper explores how World Vision easily and affordably deployed a modern end-to-end business continuity system to ensure critical business processes are fully supported no matter what. Read now to learn more.  (WHITE PAPER) READ ABSTRACT |

The Impact of Social Graphing Analysis on the Bottom Line: How Zynga Performs Graph Analysis with the Vertica Analytics Platform by Vertica Systems August 2011 - (Free Research) It may be surprising to find that Zynga is performing some of the most advanced analytics anywhere. With a user base of over 250 million monthly active users, this white paper describes why Zynga uses the Vertica Analytics Platform to improve its business and game features.  (WHITE PAPER) READ ABSTRACT |

5 Ways to Optimize Your Workforce by Aspect December 2012 - (Free Research) You need to provide a flexible, efficient and consistent customer experience, but with the myriad of communication channels available today, legacy service strategies are inadequate. Read on to learn how unified communications and workforce optimization can provide the visibility and control needed to deliver exceptional customer service.  (WHITE PAPER) READ ABSTRACT |

Intelligent Data Management for SMBs by Dell, Inc. January 2009 - (Free Research) The Intelligent Data Management (IDM) approach is used to simplify IT with products, services, and partnerships that make it easy and affordable for SMBs to manage and leverage their information from creation to end of life.  (ARTICLE) READ ABSTRACT |

Improving Performance with Oracle Data Warehousing by Oracle Corporation October 2010 - (Free Research) For many of today's IT organizations, data management has gotten out of hand. Read this guide for insight into how to pinpoint where data warehousing deficiencies often exist, and to learn how to resolve chronic issues.  (EBOOK) READ ABSTRACT |

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