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Customer Experience Exchange E-Zine Issue 2 by SearchCRM
January 31, 2012 - (Free Research)
This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies.
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E-Book: Gaining Control of Order Management Processes by SAP America, Inc.
April 25, 2012 - (Free Research)
This e-book, packed with four expert articles, highlights SAP's solution to sales order management, offering insight into its CRM, ERP and supply chain management components. Read these insightful articles now to learn about this option's strengths and weaknesses, how to properly define the sales process and so much more.
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Customer Experience Exchange E-Zine: Taking a swing at social CRM by SearchCRM
May 16, 2012 - (Free Research)
This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments.
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Optimizing MYSQL Server on Sun X64 Servers and Storage by Sun Microsystems, Inc.
December 2008 - (Free Research)
This article provides an overview of the integrated Sun platform, outlines the steps for optimizing MySQL Server on Sun x64 servers, and describes benchmark results for solutions with Sun Fire X4100 servers.
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Best Practices for Migrating SAP Environments by Sun Microsystems, Inc.
June 2009 - (Free Research)
This Sun BluePrints™ article explains the process of moving an SAP environment from one system to another, and describes the resources and services available from Sun to assist users planning a migration.
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Customer Experience Exchange E-Zine: Issue 3 by SearchCRM
March 2012 - (Free Research)
In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.
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Gartner: Context-aware computing by ComputerWeekly.com
June 2012 - (Free Research)
Gartner analysts, William Clark, David W Cearley and Avivah Litan, explain how business can exploit context-aware computing and social media.
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Editorial Tip: Measuring the ROI of Social CRM: No easy task by Infor
February 2011 - (Free Research)
As more organizations invest in social channels, the question of value becomes increasingly important. In social media, ROI alone may not tell the value of the effort, and benefits to the business from the customer service approach could be gauged by a variety of factors. Uncover how to measure the real value of an investment in social CRM.
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LEGO: Nurturing Consumer Loyalty Bloomberg BusinessWeek Article by SAP America, Inc.
December 2011 - (Free Research)
This LEGO customer success story reported by Bloomberg Businessweek highlights how LEGO leverages SAP Customer Relationship Managment (SAP CRM), especially the loyalty management software, to run the compnay's customer loyalty program.
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Database Crime Scene Prevention by Imperva
February 2009 - (Free Research)
This article examines known attacks, methods, and tools used by criminals, as well as emerging exploit categories used to break into a database, establish control, compromise the system, steal the data, and cover up the tracks. Read this short article to learn best practices for protecting databases against these attack methods.
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What's your Customer Experience Advantage? by SAP America, Inc.
March 2011 - (Free Research)
SAP Insider Article covering new SAP CRM innovations which help companies empower their employees, substantially improve the customer experience, and thereby achieve a competitive advantage.
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SQL Server 2000 Security Best Practices by Global Knowledge Network, Inc.
November 2004 - (Free Research)
The security of SQL Server database servers has become a top priority for database administrators. This article examines best practices that can be employed to secure Microsoft SQL Server 2000 databases. It provides an overview of the security model in SQL Server 2000 and discusses best practices you can employ to secure yours.
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Presentation Transcript: The Power of Universal Patterns and Models for Master Data Management by Embarcadero Technologies, Inc.
October 2009 - (Free Research)
In this presentation transcript featuring best-selling author, Len Silverston, learn how to implement universal patterns for data modeling to improve management flexibility. Gain insight into various modeling choices to meet your organization's needs. Discover how to improve quality and reduce management costs by re-using patterns.
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Protecting Virtualization ROI through Superior Data Connectivity by Progress DataDirect
May 2011 - (Free Research)
This paper discusses both traditional and virtualized server architectures. It details Progress DataDirect technology which gives enterprise architects the power to achieve virtualization targets, ensuring robust application performance for enterprise users.
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SUN SYSTEMS FOR ORACLE COHERENCE: An optimal in-memory data grid architecture by Sun Microsystems, Inc.
November 2009 - (Free Research)
Optimizing the benefits of a data grid built with Oracle Coherence relies upon creating a modular, balanced architecture. Matching the number of application servers, memory capacity, and quantity of processing nodes to the target workload characteristics is important to achieving the best performance.
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Customer Experience Exchange, Issue 7 by SearchCRM
November 2012 - (Free Research)
This 3-article E-Zine offers analysis and advice for the CEM professional. In the featured article, Cameron Kittle reviews CEM technologies and shares the thoughts of industry observers who stress that a company should first know what it intends to do with its wired connection to customers. Continue on for this article and more.
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Information Security Magazine: May 2010 - Data: Do you know where it’s going? by Information Security Magazine
May 2010 - (Free Research)
This month’s cover story deals with database activity monitoring and how to keep vigilant watch over your data. Other features cover new stealthy and sophisticated malware that aims at hijacking business banking accounts and Windows 7 operating system security improvements. Read on and take a look at all three featured articles and much more.
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Article: Best practices for deploying iSCSI SANs in DSS database solutions by Dell, Inc.
April 2011 - (Free Research)
Scalability and availability are key factors of an effective DSS or DW solution. Adhering to the best practices outlined in this article for integrating Dell EqualLogic PS Series iSCSI SAN arrays into the design can help IT administrators create a scalable high-performance infrastructure.
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MegaCryption v6.2 by Advanced Software Products Group, Inc. (ASPG, Inc.)
March 2009 - (Free Research)
ASPG's latest enterprise encryption is designed for the prevention of data security breaches and securing data exchanged between business partners for z/OS, Windows, UNIX & Linux.
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