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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
>> Discover more offerings from SAP America, Inc..

Forging a CEM Strategy by SearchCRM

August 28, 2013 - (Free Research)
Shoppers are looking for more personalized, responsive, relevant experiences, and in order to provide that, your business needs an effective customer experience management (CEM) strategy. Learn how when you access this expert three-part e-guide and discover six top concepts that make up a successful CEM strategy. 
(EGUIDE) READ ABSTRACT |

CRM in Financial Services: Best practices, trends and strategy for the new economy by Pivotal CRM, a CDC Software solution

November 23, 2010 - (Free Research)
Find out how financial services companies are leveraging CRM technology and best practices to improve service and operational efficiency. Read this e-book to learn more. 
(EBOOK) READ ABSTRACT |

How to Fine-Tune your Contact Center by SearchCRM

August 07, 2013 - (Free Research)
With call center software, best business practices can be difficult to navigate. But the payoff is worth investigating. In this handbook, readers find detailed explanations of the latest call center technologies as well as insight on call center management—including schedule and workforce management. 
(EGUIDE) READ ABSTRACT |

Who Are My Best Customers? by SPSS Inc. Worldwide Headquarters

February 20, 2009 - (Free Research)
Who are my best customers? If you manage sales, marketing, or customer service, you want an answer to that. That's because implementing successful strategies for every customer segment is critical to increasing business profits. This paper describes just a few of the ways that you can use analytics to better understand your customers. 
(WHITE PAPER) READ ABSTRACT |

CIO Guide: The Strategic Value of MySQL by Sun Microsystems, Inc.

March 01, 2009 - (Free Research)
This white paper examines a model whereby CIOs can reduce their database costs significantly by adopting a heterogeneous database architecture and implement MySQL for a large part of their business critical and operational applications. 
(WHITE PAPER) READ ABSTRACT |

Forging a CEM Strategy That Can Power Commerce by SearchCRM

April 22, 2014 - (Free Research)
With a seemingly exhaustive number of methods to communicate -- not to mention an expected $280 billion in U.S. e-commerce sales in 2015 -- contact center technology today requires a new approach. 
(EBOOK) READ ABSTRACT |

Customer Experience Exchange E-Zine Issue 2 by SearchCRM

January 31, 2012 - (Free Research)
This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies. 
(EZINE)

Computer Weekly – 24 April 2012: Are CIOs earning credibility in the boardoom? by ComputerWeekly.com

April 24, 2012 - (Free Research)
This week’s Computer Weekly examines research that suggests CEOs want to invest in IT more than ever, but still see CIOs as technical experts and not business people. We review SQL Server 2012 and ask if Microsoft's database software is catching its competitors as well as concluding our Buyer's Guide to data security. 
(EZINE)

If you love HP Itanium and want to get off Oracle DB, consider IBM DB2 by IBM

May 16, 2011 - (Free Research)
This blog post and video discuss the impact of Oracle's decision not to support upgrades to HP-UX software on today's companies. Explore an alternative to Oracle Database and find out why moving to DB2 may be easier than you think. 
(INFORMATION CENTER) READ ABSTRACT |

Let Customer Feedback Do the Driving by SPSS Inc. Worldwide Headquarters

May 31, 2007 - (Free Research)
As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation. 
(WHITE PAPER) READ ABSTRACT |

Why IBM DB2 is easier to administer than Oracle by IBM

June 07, 2011 - (Free Research)
Learn about why it matters that IBM DB2 is easier to administer than Oracle. Triton case study. 
(RESOURCE)

IBM Informix Software Product Family: Version 11.7 by IBM

March 18, 2011 - (Free Research)
Read this paper to take a look at Informix 11.7 and you’ll discover unprecedented advantages. With the introduction of Informix Flexible Grid, it’s easy to perform routine maintenance and upgrades at all your geographic locations from a single site—and you can do it with zero downtime. Read on to learn more about the advantages of Informix 11.7. 
(WHITE PAPER) READ ABSTRACT |

IBM committed to supporting HP-UX for years to come by IBM

May 19, 2011 - (Free Research)
This blog entry offers advice to help companies choose servers to support their essential databases. Discover how two major vendors compare with respect to their past performance and plans for the future. 
(INFORMATION CENTER) READ ABSTRACT |

Best Practices for Migrating SAP Environments by Sun Microsystems, Inc.

June 22, 2009 - (Free Research)
This Sun BluePrints™ article explains the process of moving an SAP environment from one system to another, and describes the resources and services available from Sun to assist users planning a migration. 
(WHITE PAPER) READ ABSTRACT |

DB2 10 for z/OS: The Smarter Faster Way to Upgrade by IBM

October 31, 2011 - (Free Research)
With support for IBM DB2 for z/OS Version 8 retiring in April 2012, customers will have the option to skip a level and upgrade straight to DB2 10. This e-book is designed to help customers decide whether they are a good candidate to make this leap and provides best practices for planning an effective migration strategy. 
(EBOOK) READ ABSTRACT |

The Total Economic Impact™ Of IBM Informix Database Server by IBM

March 17, 2011 - (Free Research)
This report uses a comprehensive methodology to bring third-party, objective ROI analysis to organizations considering the use of Informix. The conclusion? IBM Informix delivers high performance and cost efficiency, including administration efficiency, reduced downtime, improved server utilization, and reduced support costs.  
(ANALYST REPORT) READ ABSTRACT |

3-2-1 Contact the Call Center by SearchCRM

January 31, 2013 - (Free Research)
Contact centers can't live in the past. This three-part handbook offers insight into how contact centers can modernize an agent's tools to meet the demands and needs of customers whose mobile and social empowerment has put companies in the virtual hot seat. 
(WHITE PAPER) READ ABSTRACT |

DB2 Autonomics Demo by IBM

March 18, 2011 - (Free Research)
DB2 automates many routine database administration tasks like database configuration, storage allocation, and memory management. Self-optimizing features automatically react to changes in workloads to adjust memory and optimize system performance. Watch this flash demo to learn why some are referring to DB2 as smarter database software. 
(VIDEO) READ ABSTRACT |

PACs for Industrial Control, the Future of Control by National Instruments

September 2008 - (Free Research)
This white paper explores the origins of the Programmable Automation Controllers (PAC), how PACs differ from Programmable Logic Controllers (PLC) and PCs, and the future direction of industrial control with PACs. 
(WHITE PAPER) READ ABSTRACT |

Online Firm Improves Performance, Customer Service with Mission-critical Storage Solution by EMC Corporation

August 2008 - (Free Research)
In this case study AdCenter implemented a new data storage solution based on EMC Symmetrix DMX enterprise storage array technology and Microsoft SQL Server 2005 database software. Discover how this has contributed to better customer response times. 
(CASE STUDY) READ ABSTRACT |

Why IBM DB2 is easier to administer than Oracle by IBM

April 2011 - (Free Research)
This blog post discusses the current state of today's mixed infrastructures. Find out how two database offerings compare with respect to ease of use and learn how you can lower administration costs. 
(INFORMATION CENTER) READ ABSTRACT |

Managed Office Protection: Switching from AV to SaaS by Panda Security

March 2008 - (Free Research)
Antivirus products require too much time and effort for small and mid-sized companies. Security as a Service (SaaS) means delivering traditional security applications as an Internet-based service to customers. Now you can focus on your core business, switch from Antivirus to Security as a Service and start enjoying the benefits of SaaS. 
(WHITE PAPER) READ ABSTRACT |

Outlasting the Competition: Why High Availability Is Critical to Small and Mid-Sized Businesses by Oracle Corporation

June 2008 - (Free Research)
Oracle Database with Real Application Clusters is the best high availability database solution that provides the performance and reliability features required by today's SMB enterprises at a low entry cost. 
(WHITE PAPER) READ ABSTRACT |

Business Value of Sterling Commerce Managed Services for B2B Integration by Sterling Commerce, An IBM Company

September 2009 - (Free Research)
Increasing cost controls and unpredictable cost increases are leading many enterprises to rethink how they support their business-to-business (B2B) operations. As a result, many enterprises are choosing to outsource B2B integration by partnering with a managed services provider. 
(WHITE PAPER) READ ABSTRACT |

Optimize Your Mission-Critical Environments with Oracle Optimized Solution for Oracle Database by Oracle Corporation

April 2012 - (Free Research)
This paper outlines how Oracle’s investments in the Oracle Optimized Solution for Oracle Database, enable IT organizations to achieve these difficult and opposing challenges. 
(WHITE PAPER) READ ABSTRACT |

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