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Presentation Transcript: Upgrading to vSphere: What you need to know by Dell and VMware November 18, 2010 - (Free Research) Upgrading from VMware ESX and/or ESXi 3.x to vSphere 4 successfully involves careful planning. There are hardware, software and database requirements, as well as third-party software compatibility considerations. This transcript provides guidelines for planning a successful upgrade, and walks you through a proposed upgrade path step-by-step.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Presentation Transcript: Upgrading to vSphere: What you need to know by Dell and VMware August 23, 2010 - (Free Research) Upgrading from VMware ESX and/or ESXi 3.x to vSphere 4 successfully involves careful planning. There are hardware, software and database requirements, as well as third-party software compatibility considerations. This transcript provides guidelines for planning a successful upgrade, and walks you through a proposed upgrade path step-by-step.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Increased Productivity, Decreased Cost, Happier Employees: First American Meets Its Goals with TechExcel HelpDesk by TechExcel August 2008 - (Free Research) TechExcel's HelpDesk application is unique in the industry, offering a combination of intuitive interfaces, sustainable performance, and total customizability for a reasonable price.  (WHITE PAPER) READ ABSTRACT |

Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc. September 2009 - (Free Research) This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.  (WHITE PAPER) READ ABSTRACT |

Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc. January 2012 - (Free Research) Explore the challenges of a remote and mobile workforce and find out information to choosing new helpdesk support tools to meet the needs of all your employees.  (WHITE PAPER) READ ABSTRACT |

Legacy Remote Control Tools: Not Built for Today’s Helpdesk by LogMeIn, Inc. January 2011 - (Free Research) This paper explores the challenges and hidden costs of supporting a remote workforce with legacy tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to reduce costs.  (WHITE PAPER) READ ABSTRACT |

Self-Management of Passwords (SMOP) Version 1.1 by turbo-IT Corporation May 2011 - (Free Research) Active Directory users often have their accounts locked out or forget their passwords.  This download empowers users to perform self service password resets and unlock their accounts eliminating helpdesk calls resulting in increased productivity and reduced costs.  (DEMO) READ ABSTRACT |

Buyer’s Guide for Enterprise Single Sign-On by Oracle Corporation April 2009 - (Free Research) This whitepaper offers a thorough checklist that should enable potential ESSO implementers to deploy the right ESSO solution which should help eliminate sign-on problems, reduce helpdesk costs, maximize user productivity, strengthen security, simplify administration and accelerate regulatory compliance.  (WHITE PAPER) READ ABSTRACT |

HIT: Meet compliance regulations with improved desktop management by RES Software January 2013 - (Free Research) This brief case study demonstrates how one health care organization reduced the manual tasks associated with desktop management while reducing the number of helpdesk calls, improving caretaker efficiency, and remaining HIPAA and FDA compliant.  (CASE STUDY) READ ABSTRACT |

TMA Resources Increases Customer Satisfaction Rates by Four Times with Parature Customer Service™ Software by Parature, Inc. August 2008 - (Free Research) In this case study, TMA needed to streamline and automate its manual customer service process to reduce resolution times and improve satisfaction. Learn how Parature Customer Service software reduced time on manual administrative activities by 25%.  (CASE STUDY) READ ABSTRACT |

Midmark Aims for Excellence with Efficient Products and Support by LogMeIn, Inc. September 2009 - (Free Research) Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones.  (CASE STUDY) READ ABSTRACT |

Running A Fully Controlled Windows Desktop Environment with Application Whitelisting by Bit9, Inc. June 2009 - (Free Research) Getting control over desktop PCs is fast becoming a major strategic objective of CIOs and IT departments. This whitepaper will discuss “The Five Elements of Desktop Control” and how each are required in order to fully realize the benefits of a controlled environment.  (WHITE PAPER) READ ABSTRACT |

Balancing Risk and Innovation with Sourcing Alternatives: Helping IT managers and CIOs raise the ROI of IT by IBM December 2010 - (Free Research) This paper explains how clients can balance risk and innovation through the use of services from IBM.  (WHITE PAPER) READ ABSTRACT |

Service excellence and Managed Print Services by ComputerWeekly.com September 2012 - (Free Research) First class service and support is essential in a managed print service, say analysts Louella Fernandes and Clive Longbottom.  (ANALYST REPORT) READ ABSTRACT |

Re-birth of the IT Budget? by ComputerWeekly.com June 2010 - (Free Research) Against a backdrop of an increased use of software that is generally more sophisticated, flexible, scalable and easy to integrate than in times gone by, this research set out to explore the impact of having to maintain a plethora of different software solutions from different vendors in today’s cash-strapped corporate environment.  (WHITE PAPER) READ ABSTRACT |

Re-birth of the IT Budget? by ComputerWeekly.com June 2010 - (Free Research) Against a backdrop of increased use of software that is generally more sophisticated, flexible, scalable and easy to use than it was 5 years ago, this research set out to explore the impact of having to maintain a plethora of different software solutions in today’s cash-strapped corporate environment.  (WHITE PAPER) READ ABSTRACT |

Improving Help Desk Efficiency: Asset Management and Help Desk Optimization by TechExcel August 2008 - (Free Research) This paper explains how asset discovery, and AssetWise Discovery software, plays a vital role in raising help desk efficiency while maintaining customer satisfaction and resolving problems effectively.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Preparing Applications for a Migration to Windows 7 by Flexera Software March 2011 - (Free Research) In this transcript of the webcast, "Preparing Applications for a Migration to Windows 7," learn about the basic steps involved with testing and verifying app compatibility for a Windows 7 upgrade, with details on the virtualization options available.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Single sign-on in health IT: A product and vendor comparison by Imprivata June 2012 - (Free Research) This white paper demonstrates how single sign-on technology is changing the face of security in health care. Read now to examine the results of an independently conducted survey exploring the thoughts and opinions of health IT practitioners who have experience with a number of SSO vendors.  (WHITE PAPER) READ ABSTRACT |

Automating User Provisioning: A User’s Perspective by Oracle Corporation April 2011 - (Free Research) Catch this FREE webcast to find out how Educational Testing Service (ETS), a private nonprofit organization devoted to educational measurement and research, is leveraging Oracle Identity Manager to meet its user administration needs.  (WEBCAST) READ ABSTRACT |

Presentation Transcript: MS SQL Server 2008 by Fusion-IO September 2009 - (Free Research) Check out this transcript of a presentation given by Sumeet Bansal, Fusion-io Principal Solutions Architect, to learn how Fusion-io solutions enhance SQL server performance, improve customer experience, and optimize storage management systems.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Tips on Implementing Database Auditing to Address Security & Compliance Requirements  by IBM December 2010 - (Free Research) Implementing Database Security and Auditing (Elsevier Digital Press) is the definitive guide for information security professionals, DBAs and auditors. You can now download Chapter 12, “Auditing Categories”.  In this chapter, you’ll learn which audit logging trails you need to address key security and compliance requirements.  (BOOK) READ ABSTRACT |

Practical Guide to Database Security & Compliance by Sentrigo Inc. August 2008 - (Free Research) This white paper reviews the effect of various regulatory compliance requirements on database security, and provides you with 5 practical steps for achieving database security and compliance.  (WHITE PAPER) READ ABSTRACT |

Forrester: Formulate A Database Security Strategy to Ensure Investments Will Actually Prevent Data Breaches and Satisfy Regulatory Requirements by Oracle Corporation January 2012 - (Free Research) Although most organizations are taking stronger measures to protect their data, significant gaps still exist at the very core — their databases. Commissioned by Oracle, this Forrester paper will help you formulate a database security strategy.  (WHITE PAPER)

TDWI Checklist Report: Data Requirements for Advanced Analytics by SAS Institute Inc. April 2010 - (Free Research) This checklist lists and explains data requirements that are unique to advanced analytics. This report focuses on the data requirements of advanced analytics so organizations may become better equipped to populate a data warehouse or analytic database with data and data models that ensure the success of advanced analytic applications.  (WHITE PAPER) READ ABSTRACT |

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