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IBM WebSphere Cast Iron Cloud integration Integrate Microsoft Dynamics in days by IBM

April 16, 2012 - (Free Research)

This brief paper outlines a solution that seamlessly synchronizes your customer relationship management (CRM) and enterprise resource planning (ERP) data to grant you timely access to the information you need to make pivotal and proper business decisions.

(WHITE PAPER)

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CW+: Special Report on Oracle by ComputerWeekly.com

December 14, 2010 - (Free Research)

This has been a landmark year for Oracle, the technology company headed by the charismatic and staggeringly wealthy Larry Ellison. Ellison, who is 65, has been chief executive officer since he founded Oracle in June 1977. He was listed the sixth richest person in the world in 2010.

(WHITE PAPER)

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Building the Contact Center of the Future by inContact

May 15, 2012 - (Free Research)

This comprehensive white paper discusses the future of contact centers. From tools to strategy this paper covers all you need to know about ensuring that your customer service stays up to date.

(WHITE PAPER)

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Experiencing the New Social Enterprise - InfoWorld by Oracle Corporation

April 24, 2012 - (Free Research)

Read this white paper and learn how to deliver modern user experiences to employees, customers and business partners.

(WHITE PAPER)

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CW Special Report on Microsoft by ComputerWeekly.com

November 24, 2010 - (Free Research)

This special eight-page report from Computer Weekly analyses the challenges facing Microsoft, its financial performance, the services it offers, its place in the IT market and its future strategy.

(IT BRIEFING)

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How Analytics Bring Organizations Closer to Their Customers by IBM

April 19, 2012 - (Free Research)

Analytics offer insight and can help you make better, smarter decisions - both of which can enable positive customer experiences. In today's wide-open business environment, customers have plenty to choose from. This paper explains why using analytics to your advantage is key to fostering successful customer relationships.

(WHITE PAPER)

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E-Book: Leveraging CRM to Increase Sales Effectiveness in a Challenging Economy by SugarCRM Inc.

September 22, 2010 - (Free Research)

This e-book will explore the methods for optimizing sales efforts and working smarter to meet business needs in today’s economy. Continue reading to learn methodologies for increasing sales effectiveness and making this year a successful one for your organization.

(EBOOK)

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Oracle Database - The best choice for Siebel Applications by Oracle Corporation

April 30, 2010 - (Free Research)

This white paper covers the business and technology reasons behind customers' continued choice of Oracle Database for their Siebel Applications deployments.

(WHITE PAPER)

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10 Steps to a Single Customer View by Experian QAS

November 21, 2011 - (Free Research)

Creating a single view of customer information starts with correct data. Read this paper to learn 10 steps that assist with improving data quality.

(WHITE PAPER)

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Data Virtualization Goes Mainstream by Denodo Technologies

April 11, 2012 - (Free Research)

This paper discusses how to overcome key data integration challenges with more agility than traditional technologies for structured, unstructured, Web, cloud and big data sources.

(WHITE PAPER)

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Maximize the Value of On-Demand CRM with On-Demand Reporting by Business Objects

August 2007 - (Free Research)

Improving the overall quality of your company’s decision-making process results also improves the overall effectiveness of your business. This paper explains how reporting will help your organization make better decisions, and how on-demand reporting allows you to accomplish this task in a fast, cost-effective, and easy-to use manner.

(WHITE PAPER)

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Gartner predictions around Social CRM by Infor CRM

February 2012 - (Free Research)

This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.

(EGUIDE)

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Improving Sales Effectiveness In a Buyer's Market by SAP America, Inc.

April 2012 - (Free Research)

This paper seeks to get to the bottom of gaps in CRM initiatives, identifying specific changes that have occurred in the process, areas where it is falling short and other tidbits to consider as your strategies move forward. Read this and gain insight into the results of a survey conducted amongst 160 firms with annual revenues of $250 million.

(WHITE PAPER)

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The top 10 secrets to using data mining to succeed at CRM Discover proven strategies and best practices by IBM

April 2012 - (Free Research)

This paper offers insight into an option that capitalizes on predictive analytics, enabling your business to target, optimize and automate your customer-centric interactions. Read this now and learn from other successful companies 10 pivotal tips - including careful planning and setting goals - that will help you craft the perfect data mining plan.

(WHITE PAPER)

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Become a social business on the cloud IBM SmartCloud for Social Business collaboration services by IBM

April 2012 - (Free Research)

This brief paper outlines a social business cloud solution that provides integrated e-mail, social business capabilities and third-party applications, all delivered through cloud computing. Learn how it offers a security-rich environment that will allow your business to become a social butterfly in addition to reducing costs and complexity.

(WHITE PAPER)

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CRM and Small Business: Smaller, Faster, Better by SugarCRM Inc.

August 2011 - (Free Research)

The advent of cloud-based CRM applications has eliminated the significant initial budgetary barriers to entry for many businesses, and the proliferation of products geared toward smaller businesses has presented small business with options that allow them to choose based on specific features. Learn more about how CRM can help your small business.

(WHITE PAPER)

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The value of mobile and social to CRM by ComputerWeekly.com

March 2012 - (Free Research)

Adding mobile access and social collaboration to CRM delivers significant benefits, this report from Nucleus Research reveals.

(ANALYST REPORT)

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One Stop Data: Gaining Access to Enterprise, Customer, Business Intelligence by Advent Global Solutions Inc.

March 2012 - (Free Research)

This expert e-guide discusses next-generation BI software, in particular customer relationship management (CRM) analytics and how these factors complement the SMB market.

(EGUIDE)

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Ensuring Customer Data Quality for Sales and Marketing by SAP America, Inc.

May 2012 - (Free Research)

This webcast discusses how SAP Business Objects Data Quality Management and SAP CRM can help you enforce data quality and governance, address verification and identifies duplicates to achieve fast time-to-value and cost-effective customer data management.

(WEBCAST)

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E-Book: Gaining Control of Order Management Processes by SAP America, Inc.

April 2012 - (Free Research)

This e-book, packed with four expert articles, highlights SAP's solution to sales order management, offering insight into its CRM, ERP and supply chain management components. Read these insightful articles now to learn about this option's strengths and weaknesses, how to properly define the sales process and so much more.

(EBOOK)

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Customer Experience Exchange E-Zine: Taking a swing at social CRM by SearchCRM

May 2012 - (Free Research)

This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments.

(EZINE)

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Winning in Today's Environment: Six Imperatives for the Chief Sales Officer by Oracle Corporation

October 2009 - (Free Research)

Download the Oracle CRM White Paper, "Winning in Today's Environment: Six Imperatives for the Chief Sales Officer," to learn how you can deploy several best practices to achieve unparalleled sales success in your organization.

(WHITE PAPER)

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Maximize data quality for improved data management: IT software download by Melissa Data Corp

February 2012 - (Free Research)

Contact Zone is open-source extract, transform and load (ETL), and data quality software. Easily build and manage data transformations to cleanse, update, standardize and enrich contact information, helping reduce costs, improve communications and easily integrate enterprise data.

(DEMO)

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CRM Thought Leadership booklet by IBM

January 2012 - (Free Research)

With instant access to information, customers expect a purchase experience that matches the ease and speed of the information-gathering experience. Read this white paper, created in collaboration with Frost & Sullivan, to see how a customer relationship management (CRM) solution can help you respond on the customers’ terms.

(WHITE PAPER)

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Strategies for a Successful CRM Implementation: A Guide for Small and Medium Sized Enterprises by Epicor Software Corporation

November 2008 - (Free Research)

This document is designed to give you a better chance of successfully implementing CRM software solutions and focus is on implementing CRM software in small to medium sized organizations.

(WHITE PAPER)

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