Contact Zone is open-source extract, transform and load (ETL), and data quality software. Easily build and manage data transformations to cleanse, update, standardize and enrich contact information, helping reduce costs, improve communications and easily integrate enterprise data. 

This video discusses how you can avoid the pitfalls of poor information management and optimize supplier data for improved procurement, visibility, compliance and accuracy. 

Read this insightful white paper now and learn how a data warehouse accelerator can help you swiftly decipher patterns, predict future trends and improve the overall performance of your warehouse while also minimising manual tuning. 

Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment. 

In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%. 

This comprehensive paper discusses how to leverage a modern analytics platform for bridging the gap between enterprise data warehouses (EDW) and big data. Read on to learn how to provide optimal delivery and value from a platform. 

Oracle’s Sun SPARC Enterprise servers are designed specifically as general-purpose application, database, data warehousing, and consolidation servers. They are especially suited to address the needs of enterprise datacenters, with a goal of increasing performance and flexibility while consolidating systems to reduce datacenter costs and complexity. 

This white paper offers up a comprehensive comparison of the Oracle Exadata and IBM Netezza data warehouse appliance, helping you decide which is the better fit for your business. Read this now and learn how they stack up in terms of online transaction processing (OLTP), query performance, simplicity of operation, value and more. 

Read this paper featuring Forrester research now and learn about the total economic impact and potential ROI that enterprises are realizing by deploying IBM Netezza DW appliance with data analytics. By taking some time to digest this resource, you will know whether a similar installation within your company will have a similar financial effect. 

Big data can present big problems. Just ask expert Wayne Eckerson, who takes some time in this first installment of a two-part video series to discuss the common issues surrounding the management of big data growth in a data warehouse. Learn why big data is more pivotal than ever, how you can gain a competitive advantage by analyzing it and more. 

While data warehouses are important for many types of analytical systems, they aren’t always necessary. Building a data warehouse can dramatically increase the cost of a BI project. This paper describes data warehouses, along with many other options for placing relevant, timely information in the hands of business users. 

By using the Oracle Exadata Database Machine as a data warehouse platform you have a balanced, high performance hardware configuration. This paper focuses on the other two corner stones, data modeling and data loading, providing a set of best practices and examples for deploying a data warehouse on the Oracle Exadata Database Machine.