This white paper looks at traditional backup and recovery methods and why they do not work well in virtual environments, as well as the new backup and recovery methods that were developed specifically for virtualization. 

This paper details 6 examples of leading global companies' HR departments that are at the forefront of workforce management strategies. Read this and learn how Four Seasons enables its employees to assist guests anytime, anywhere, or how Zappos.com aligns its organization around the company's 10 core values to offer exceptional customer service. 

This paper discusses first contact resolution and the offerings for measuring success with FCR. 

This paper explores the tools Cisco provides to simplify mass deployments of the VPN Client. The two methods are discussed: the creation of an installation CD-ROM and network-based installations. I will explain how to reduce calls to the Help Desk by locking users out of advanced configuration functions in the user interface. 

As many executives embrace the idea of a true “single version of the truth” about their customers, they face the fact that their data warehouse and CRM systems, however successful, haven’t reached this goal. 

This paper examines the underlying threats to sensitive data with no regular scheduled patches and offers a practical and reasoned method for protecting databases when vendor patches cannot be installed promptly after they are released. 

Traditional or manual testing methods are expensive, complicated, hard to repeat, and inadequate for the types of loads today's complex system architectures create. Read this paper to learn how an application performance testing solution that leverages virtual users and automation can provide you with robust, efficient performance validation. 

Supply chains are the blood of your business - incredibly complex, yet vital to your success. This paper explores the relationship between partners and processes and the need to enable electronic data exchange with all your suppliers. Read this to learn about the limitations of traditional integration methods and new options that enable e-commerce. 

This resource explores how, by integrating fax-based information delivery with EHR systems, today's hospitals will not only increase efficiency and reduce operating costs, but will also be able to meet strict compliance regulations like HIPAA and HITECH. 

Manual testing still accounts for about 75% of all functional testing. However, innovation hasn’t come into play yet and manual testers find themselves struggling to keep up with the fast pace of change dictated by today’s world, using outdated methods and tools. Read this paper to learn strategies for modernizing your manual testing. 

Passwords are an essential security technique. This white paper reviews best practices to password management and provides contrast methods of dealing with Enterprise Single Sign-On (ESSO) and describes an alternative approach to ESSO. 

This technical brief explains how you can prove the identity of the other party in an e-transaction or exchange of information and also describes why Quest’s Defender is an excellent solution to help you accomplish this.