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An Illinois municipality achieves business continuity, cost savings, and outstanding citizen services with Avaya IP Office by Avaya

September 01, 2011 - (Free Research)
This resource chronicles the achieved business continuity, cost savings, and outstanding citizen services of one Illinois municipality. Discover how this organization was about to cut costs of over $84,000 and achieve ROI in less than 24 months. 
(WHITE PAPER) READ ABSTRACT |

Consolidated Communications Uses IBM SmartCloud Analytics for Predictive Outage Avoidance by IBM

November 25, 2013 - (Free Research)
This brief video explores how a local telephone company, based in Illinois, deployed predictive analytics technology to seamlessly accommodate for the sheer volume of connections to customers. Find out how this technology alleviated the threshold to manage volume and provided IT staff with more time to focus on mission-critical initiatives. 
(VIDEO) READ ABSTRACT |

McHenry County College: AppSense helps McHenry County College scale IT smoothly to meet increased growth by AppSense

July 22, 2013 - (Free Research)
In this solution case-study, you’ll learn more about McHenry County College, an Illinois-based community college that serves a large number of traditional and adult students, and the steps they took after experiencing problems with their Active Directory roaming profile environment following a rapid growth in student enrollment. 
(CASE STUDY) READ ABSTRACT |

Integrating multiple channels to build a single view of the customer by SearchCRM

February 21, 2013 - (Free Research)
CEM is about so much more than just technology. It's also important to focus on implementing the right processes to facilitate collaboration across different departments and multiple applications. This expert resource describes proven strategies to optimize resources for CEM. 
(EGUIDE) READ ABSTRACT |

Measuring, Monitoring and Improving Customer Experience by SearchCRM

September 01, 2012 - (Free Research)
Forward-thinking organizations recognize the improving the customer experience can provide a significant competitive edge, but implementing effective customer experience management (CEM) processes can be difficult. Review this expert guide to learn 10 simple, inexpensive ways to improve the customer experience today. 
(EGUIDE) READ ABSTRACT |

SearchCRM.com E-Guide: Optimizing the customer experience with CRM by SearchCRM

May 09, 2012 - (Free Research)
This expert e-guide provides insight on customer experience management, how to build it, and why companies are no longer focusing on cloud v. on-premise for CRM solutions. 
(EGUIDE)

New CRM Technologies bring sales success to businesses by SearchCRM

November 26, 2012 - (Free Research)
In [this expert e-guide], read about how one emergency response software company integrated a CRM platform, resulting in major time-saving efficiencies – most importantly, an improved process that enables the company to sell product licensing. Also read about a lumber executive who recently bought into a successful social CRM. 
(EGUIDE) READ ABSTRACT |

CRM Analytics 101: Harnessing Customer Data for Smarter Business Decisions by SearchCRM

September 17, 2013 - (Free Research)
CRM analytics involves drilling into customer data to make smarter business decisions and to offer customers more personalized service. In this expert e-guide, uncover an overview of analytics and what an organization can gain from it, steps for making the business case, the solution landscape, tips for choosing the right platform, and more. 
(EGUIDE) READ ABSTRACT |

Marketing strategies to improve customer understanding by SearchCRM

June 19, 2012 - (Free Research)
In our customer-centric market, the voice of the consumer is having a major effect on day-to-day business decisions. This expert e-guide reveals tips and advice to help readers utilize marketing strategies to best improve the customer experience and understanding. 
(EGUIDE) READ ABSTRACT |

Interactive Marketing eBook: It’s all about the Journey by SearchCRM

May 06, 2011 - (Free Research)
No matter where you are on your journey to Interactive Marketing, you can get there with the right marketing software solutions. When you achieve effective, efficient, measurable marketing that creates meaningful dialogue, you ensure increased lifetime customer value. This eBook reveals just some of the important steps along the journey. 
(EBOOK) READ ABSTRACT |

Growing Revenue with Smart Marketing by SearchCRM

August 19, 2013 - (Free Research)
In this expert e-guide, find out why integrating sales and marketing is essential for making the most of every customer contact in today's e-commerce landscape. Discover how a new way of approaching your revenue cycle, revenue performance management (RPM) can enhance customer interactions with this powerhouse combination. 
(EGUIDE) READ ABSTRACT |

Deepening Customer Experience: Analyzing, Optimizing and Integrating CEM by SearchCRM

October 05, 2012 - (Free Research)
Mapping out a customer experience management (CEM) transformation isn't a quick or inexpensive undertaking, but it can offer significant rewards if you are able to sift through all the options within the marketplace.  Check out this E-Guide to get tips on planning and allocating resources for CEM and comparing the latest options. 
(EGUIDE) READ ABSTRACT |

Migrating Data for a CRM Technology Upgrade by SearchCRM

July 15, 2013 - (Free Research)
In this handbook, get tips to ensure CRM data migrations go smoothly, and explore how proper planning, data profiling, and data quality checks can help you achieve a cost efficient, effective CRM upgrade. 
(EBOOK) READ ABSTRACT |

The Importance of Continuity in Office 365 Environments by Mimecast

August 06, 2013 - (Free Research)
Email is essential for communications, collaboration and content sharing, and it must remain available as close to 100% of the time as possible for your employees to be productive. This white paper focuses on the importance of continuity for the popular cloud-based email platform, Microsoft Office 365. 
(WHITE PAPER) READ ABSTRACT |

Study Results: Total Economic Impact of an SaaS Enterprise Based Email Management Solution by Mimecast

June 10, 2013 - (Free Research)
This Forrester research report examines and analyzes the total economic impact and ROI of a cloud-based unified email management platform. Learn more about the features and benefits of this SaaS-based email approach based on the 3 key aspects of email archiving, security and continuity. 
(WHITE PAPER) READ ABSTRACT |

Data Visualization Purchasing Guide by Tableau Software

August 12, 2013 - (Free Research)
At a recent Gartner Business Intelligence Summit, 50% of panelists reported that decision-makers are investing in data visualization tools to eliminate the bottlenecks within their IT departments and reach their analytical goals. To find out more about the benefits of data visualization technology, access this expert guide. 
(EGUIDE) READ ABSTRACT |

Automating the Application Release Process: Build vs. Buy by CA Technologies.

August 19, 2014 - (Free Research)
Companies are turning to application release automation as a cost-effective solution for development bottlenecks. Some are able to write shell scrips to automate deployment activities. Read about the essentials for building, executing, and managing release automation, and discover software that provides automation from the ground up. 
(WHITE PAPER) READ ABSTRACT |

What's Up With Business Processes in the Cloud by SearchSOA.com

May 12, 2014 - (Free Research)
Learn about the business conditions that help determine cloud computing decision-making. 
(EBOOK) READ ABSTRACT |

Customer Experience Exchange, Issue 7 by SearchCRM

November 13, 2012 - (Free Research)
This 3-article E-Zine offers analysis and advice for the CEM professional. In the featured article, Cameron Kittle reviews CEM technologies and shares the thoughts of industry observers who stress that a company should first know what it intends to do with its wired connection to customers. Continue on for this article and more. 
(EZINE) READ ABSTRACT |

Best practices to make BYOD simple and secure by Citrix

April 10, 2012 - (Free Research)
Gain best practices and key considerations to keep in mind when implementing a Bring Your Own Device (BYOD) program. Find out how you can simplify management and reduce costs while keeping data secure and compliant in this resource. 
(WHITE PAPER) READ ABSTRACT |

Which Backup Strategy is Right For You by ExaGrid Systems, Inc.

May 19, 2014 - (Free Research)
This paper discusses each of the backup storage media approaches and their fit within IT organizations so readers can easily determine which will best meet their business needs. 
(WHITE PAPER) READ ABSTRACT |

Storage Switzerland: Future-Proofed Backup For A Virtualized World by ExaGrid Systems, Inc.

January 31, 2014 - (Free Research)
This resource highlights the benefits of opting for a hybrid approach to backup. It shows the challenges that come with massive data growth and mentions some of the things that can hamper the efficiency of deduplication. 
(WHITE PAPER) READ ABSTRACT |

IDC Analyst Connection: Optimizing Technology Scenarios for Data Backup and Recovery by ExaGrid Systems, Inc.

February 28, 2014 - (Free Research)
This report gives expert advice on the top five questions about the state of data backup and recovery in the present and gives a look towards the future. 
(ANALYST BRIEF) READ ABSTRACT |

Storage Switzerland: How Data Deduplication Impacts Recovery by ExaGrid Systems, Inc.

February 07, 2014 - (Free Research)
This white paper reveals the impact that data deduplication has on recovery, and explains why implementation motives will impact each organization differently. 
(WHITE PAPER) READ ABSTRACT |

Storage Switzerland: How Backup Disk Architecture Impacts The Backup Window by ExaGrid Systems, Inc.

February 07, 2014 - (Free Research)
Take a look at this informative resource to find out why choosing the appropriate disk backup architecture is crucial to creating a backup processe capable of meeting your needs. 
(WHITE PAPER) READ ABSTRACT |

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