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The Impact of Technology on Cost in Business Process Outsourcing (BPO) by SAP America, Inc..
Gain insight into the true cost of business process outsourcing (BPO) beyond what is typically reflected in the BPO provider's service price (total contract value). Learn more...
>> Discover more offerings from SAP America, Inc..

HCL Insurance BPO Services Transforms Its Mainframe Environment to Reduce Costs by 75% and Improve Service Performance by Micro Focus, Ltd

October 27, 2009 - (Free Research)
Following a Business Process Outsourcing agreement for the administration of Life and Pension products, HCL Insurance BPO Services, undertook a full analysis of the inherited infrastructure. A risk was identified with the third party mainframe used to host its CAPSIL insurance application. 
(CASE STUDY) READ ABSTRACT |

Rightsizing Oracle Upgrade to EBS R12 with a Pre-Assessment Program by HCL Technologies Ltd.

June 2008 - (Free Research)
HCL offers pre-assessment services to its customers through its Pre - Assessment Methodology called AssessPRO™ which advices the customer on the benefits to switch over to latest versions of Oracle EBS R12. 
(WHITE PAPER) READ ABSTRACT |

The Global ICT Supplier Top 50 by ComputerWeekly.com

August 2012 - (Free Research)
This report from Booz & Co evalutes the 50 largest publicly traded suppliers of ITC products and services and assesses their readiness to meet the demands of an increasingly digital world. 
(ESSENTIAL GUIDE) READ ABSTRACT |

E-Zine: Enterprise CIO Decisions: Data Centers - Owning vs. Outsourcing by HCL Technologies Ltd.

December 2010 - (Free Research)
Many factors are causing CIOs to wonder which is better: colocation, cloud computing or maintaining your own data center. Check out this month’s E-Zine from Enterprise CIO Decisions for expert opinions and advice on these important topics and learn best practices for managing your data center in this unpredictable economy. 
(EZINE)

Best Practices for a Successful Upgrade Project by HCL Technologies Ltd.

July 2008 - (Free Research)
Upgrades help businesses to maintain a competitive edge in the market. Yet, upgrades pose their own set of challenges. This white paper lists the best practices that should be followed when upgrading to achieve maximum reliability. 
(ANALYST REPORT) READ ABSTRACT |

SAP Upgrade Assessment: Mitigating Risk of Upgrade Projects by HCL Technologies Ltd.

June 2008 - (Free Research)
This white paper examines the challenges and risks associated with SAP Upgrades and analyze how a SAP Upgrade Assessment could be used as a risk mitigation tool. 
(WHITE PAPER) READ ABSTRACT |

SAP GRC Access Control Solution by HCL Technologies Ltd.

May 2008 - (Free Research)
This white paper discusses how SAP Governance, Risk, and Compliance (GRC) Access Control allow organizations to collaboratively define and oversee SoD enforcement, role management and compliant provisioning. 
(WHITE PAPER) READ ABSTRACT |

Efficient and Adaptive Flash-Optimized Storage for Virtual Desktop Infrastructure by Nimble Storage

June 2013 - (Free Research)
This white paper explores a flash-optimized storage solution that eliminates the complexity of traditional storage architectures by delivering efficient and adaptive performance and capacity for VDI environments. 
(WHITE PAPER) READ ABSTRACT |

Demand Pricing That Matches Business Value – The Radical Sourcing Trend for 2013 by Asigra

January 2013 - (Free Research)
This guide explores the nature of IT pricing models and how current obsolete models are costing MSPs a fortune. 
(WHITE PAPER) READ ABSTRACT |

3-2-1 Contact: The Call Center in a Multichannel World by SearchCRM

April 2014 - (Free Research)
Learn how mobile apps are changing how agents interact with customers -- and how some companies are integrating mobile CRM with the contact center. 
(EBOOK) READ ABSTRACT |

Forging a CEM Strategy That Can Power Commerce by SearchCRM

April 2014 - (Free Research)
With a seemingly exhaustive number of methods to communicate -- not to mention an expected $280 billion in U.S. e-commerce sales in 2015 -- contact center technology today requires a new approach. 
(EBOOK) READ ABSTRACT |

How to Fine-Tune your Contact Center by SearchCRM

August 2013 - (Free Research)
With call center software, best business practices can be difficult to navigate. But the payoff is worth investigating. In this handbook, readers find detailed explanations of the latest call center technologies as well as insight on call center management—including schedule and workforce management. 
(EGUIDE) READ ABSTRACT |

Using Social Media to Win Over Customers by SearchCRM

March 2013 - (Free Research)
While many businesses are eager to join their customers at the social media party, doing so without the proper internal processes in place could spell disaster. In this brief expert e-book, you can learn how to create a successful social CRM initiative (and valuable customer relations) through implementing the right processes and technologies. 
(EBOOK) READ ABSTRACT |

Surveillance Storage Solutions Guide by Seagate Technology

April 2013 - (Free Research)
Access this resource and uncover an industry-leading vendor's hard drive options for surveillance systems. 
(WHITE PAPER) READ ABSTRACT |

Holt Children’s Services uses Seagate NAS HDDs to bring efficiency to its Social Welfare Agencies by Seagate Technology

October 2013 - (Free Research)
This brief case study addresses how one charitable organization deployed an efficient NAS system to serve more than 3 million children worldwide. Read on to see how this organization's day-to-day transactions became faster and more efficient while other processes increased efficiency and effectiveness. 
(CASE STUDY) READ ABSTRACT |

NAS Solution for Better Performance and Cost-Efficiency by Seagate Technology

February 2014 - (Free Research)
This video introduces a NAS solution that maximizes power conservation, saving you money while improving the overall performance of the drive. Watch now and learn more. 
(VIDEO) READ ABSTRACT |

Smart SMEs - Use a Combination of Cloud and NAS for their Digital Storage Needs by Seagate Technology

December 2013 - (Free Research)
This short guide talks about the benefits of combining cloud computing with network-attached storage for SMEs in terms of digital storage. 
(WHITE PAPER) READ ABSTRACT |

NAS HDD Quick Reference Guide by Seagate Technology

December 2013 - (Free Research)
This quick reference guide answers some of the frequently asked questions regarding a specific NAS storage device called NAS HDD. 
(WHITE PAPER) READ ABSTRACT |

Seagate Storage & Application Guide by Seagate Technology

February 2014 - (Free Research)
In this exclusive guide the future or storage is addressed, touching on the demands for storage devices, NAS, SSDs, and much more. Read on to learn why cloud storage is the new frontier. 
(WHITE PAPER) READ ABSTRACT |

XM Asia Optimizes Business Efficiency With Seagate NAS HDDs by Seagate Technology

November 2013 - (Free Research)
Read this concise case study to find out which storage solutions/servers one organization adopted in order to keep up with business growth. 
(CASE STUDY) READ ABSTRACT |

A Clinically-Driven Approach to ICD-10 by Nuance

December 2013 - (Free Research)
This resource explores a web-based platform solution that can help healthcare facilities transition to meet the ICD-10 rollout in October, 2015. 
(WHITE PAPER) READ ABSTRACT |

Safe and Smart Surveillance Drive Selection Guide by Seagate Technology

February 2014 - (Free Research)
Check out this informative, concise paper for a complete guide to selecting a safe and smart surveillance drive that's fully capable of handling the various security applications you may use. 
(WHITE PAPER) READ ABSTRACT |

Datasheet: FalconStor File-interface Deduplication System (FDS) by FalconStor Software

April 2010 - (Free Research)
FalconStor® File-interface Deduplication System (FDS) is the industry’s first high availability NAS deduplication solution offering high performance, Symantec NetBackup OpenStorage (OST) integration, enterprise-level functionality, disk-to-disk (D2D) data protection, integrated replication, and global block-level data deduplication. 
(DATA SHEET) READ ABSTRACT |

FalconStor Virtual Tape Library (VTL) and Deduplication Performance by FalconStor Software

July 2009 - (Free Research)
FalconStor commissioned Demartek to validate the performance of the FalconStor VTL solution and its deduplication solutions, as they come from the factory, without any special tuning adjustments. The sustained performance of these solutions is impressive, and was measured using conservative data intended to be typical of many enterprises. 
(ANALYST REPORT) READ ABSTRACT |

Seagate NAS - What's Driving Data Security and Remote Access Inside by Seagate Technology

February 2014 - (Free Research)
Check out this brief, 1-page resource that delivers a NAS solution that provides simple, scalable and cost-effective ways to store and serve files securely over the network. 
(WHITE PAPER) READ ABSTRACT |

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