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The Impact of Technology on Cost in Business Process Outsourcing (BPO) by SAP America, Inc..
Gain insight into the true cost of business process outsourcing (BPO) beyond what is typically reflected in the BPO provider's service price (total contract value). Learn more...
>> Discover more offerings from SAP America, Inc..

HCL Insurance BPO Services Transforms Its Mainframe Environment to Reduce Costs by 75% and Improve Service Performance by Micro Focus, Ltd

October 27, 2009 - (Free Research)
Following a Business Process Outsourcing agreement for the administration of Life and Pension products, HCL Insurance BPO Services, undertook a full analysis of the inherited infrastructure. A risk was identified with the third party mainframe used to host its CAPSIL insurance application. 
(CASE STUDY) READ ABSTRACT |

Rightsizing Oracle Upgrade to EBS R12 with a Pre-Assessment Program by HCL Technologies Ltd.

June 2008 - (Free Research)
HCL offers pre-assessment services to its customers through its Pre - Assessment Methodology called AssessPRO™ which advices the customer on the benefits to switch over to latest versions of Oracle EBS R12. 
(WHITE PAPER) READ ABSTRACT |

The Global ICT Supplier Top 50 by ComputerWeekly.com

August 2012 - (Free Research)
This report from Booz & Co evalutes the 50 largest publicly traded suppliers of ITC products and services and assesses their readiness to meet the demands of an increasingly digital world. 
(ESSENTIAL GUIDE) READ ABSTRACT |

E-Zine: Enterprise CIO Decisions: Data Centers - Owning vs. Outsourcing by HCL Technologies Ltd.

December 2010 - (Free Research)
Many factors are causing CIOs to wonder which is better: colocation, cloud computing or maintaining your own data center. Check out this month’s E-Zine from Enterprise CIO Decisions for expert opinions and advice on these important topics and learn best practices for managing your data center in this unpredictable economy. 
(EZINE)

Best Practices for a Successful Upgrade Project by HCL Technologies Ltd.

July 2008 - (Free Research)
Upgrades help businesses to maintain a competitive edge in the market. Yet, upgrades pose their own set of challenges. This white paper lists the best practices that should be followed when upgrading to achieve maximum reliability. 
(ANALYST REPORT) READ ABSTRACT |

SAP Upgrade Assessment: Mitigating Risk of Upgrade Projects by HCL Technologies Ltd.

June 2008 - (Free Research)
This white paper examines the challenges and risks associated with SAP Upgrades and analyze how a SAP Upgrade Assessment could be used as a risk mitigation tool. 
(WHITE PAPER) READ ABSTRACT |

SAP GRC Access Control Solution by HCL Technologies Ltd.

May 2008 - (Free Research)
This white paper discusses how SAP Governance, Risk, and Compliance (GRC) Access Control allow organizations to collaboratively define and oversee SoD enforcement, role management and compliant provisioning. 
(WHITE PAPER) READ ABSTRACT |

BPO Edge Finance and Accounting Edition 2013 by HP

May 2013 - (Free Research)
In this resource, learn how finance and accounting innovations can spur strategic initiatives, the importance of standardizing processes, how big data can lead to big opportunities, and much more. 
(EBOOK)

Virtualization Reaches Beyond the Hypervisor by SearchServerVirtualization

March 2014 - (Free Research)
This expert resource details the importance that management software will have as a deciding factor in which vitualization vendor organizations pick moving forward. 
(EBOOK) READ ABSTRACT |

IT Handbook: Introduction to Virtualization by SearchServerVirtualization

January 2014 - (Free Research)
Virtualizing is a smart move, but the results will disappoint if the task isn't done right. Factoring server management and performance into a consolidation project can make the difference between a success story and a wasted opportunity. 
(EGUIDE) READ ABSTRACT |

Building the Business Case for a Mobile-First Infrastructure Refresh by Insight

May 2014 - (Free Research)
This whitepaper examines the true benefits of implementing a “mobile-first” infrastructure - including how it can help improve manageability, productivity and the end-user experience – and how to successfully manage mobility in your organization. 
(WHITE PAPER) READ ABSTRACT |

HP Integrity BL860c Server Blade Manageability Solutions by OnX USA LLC

October 2007 - (Free Research)
The HP Integrity BL860c Server Blade is an Integrity blade server for the HP BladeSystem c-Class enclosure. This white paper details system management solutions for the BL860c. 
(WHITE PAPER) READ ABSTRACT |

WAN-optimized Replication: Built into FalconStor Solutions by FalconStor Software

April 2011 - (Free Research)
Data replication has become part of the fabric of IT due to its multiple uses and benefits. However, data replication can quickly increase your bandwidth and storage costs. Read this white paper to learn how WAN optimization can help to solve these issues. 
(WHITE PAPER) READ ABSTRACT |

Top 5 reasons to speech-enable clinical documentation by Nuance

June 2014 - (Free Research)
The following white paper outlines why the healthcare industry needs to reconsider their current document and records management process. Also included are the top 5 reasons how speech-enabled clinical documentation can drastically help with clinical satisfaction, HER adoption, data quality, and financial performance. 
(WHITE PAPER) READ ABSTRACT |

HP and Microsoft: Optimized enterprise solutions for faster time-to-value by HP

March 2013 - (Free Research)
Today, what is needed are optimized solutions that allow you to increase efficiency, while at the same time keep pace with the growth of your business and the needs of your customers. Access this resource to learn how HP and Microsoft have recently teamed up to help you meet these challenges. 
(WHITE PAPER) READ ABSTRACT |

Life in the Enterprise Beyond Windows XP: Essential Steps Toward Migrating to Your Next OS by Insight

July 2013 - (Free Research)
Find essential steps you can take in order to ensure seamless Windows migration while keeping costs to a minimum. 
(WHITE PAPER) READ ABSTRACT |

Enterprise Messaging That Is Agile, Simple, and Efficient: Deploy Microsoft Exchange Server 2010 on Cisco UCS by Insight

April 2013 - (Free Research)
The resource outlines a combined refresh and upgrade strategy for Exchange Server 2010 that improves efficiency and agility of your messaging environment while reducing costs and complexity by converging your email infrastructure. 
(WHITE PAPER) READ ABSTRACT |

Hybrid IT Service Management: A Requirement for Virtualization and Cloud Computing by FrontRange Solutions Inc.

October 2012 - (Free Research)
This white paper presents the importance of ITSM as a well-established approach for managing IT that places corporate needs ahead of more technically defined, device or component-centric management methods. 
(WHITE PAPER) READ ABSTRACT |

BI Project Management for Oracle Shops by SearchOracle

February 2013 - (Free Research)
Check out this invaluable resource from the industry insiders at SearchOracle.com to learn how to take the first steps toward successfully implementing Oracle BI. Inside, gain access to tips on how to get executive approval, deriving actionable insight from both SQL and NoSQL data, and 5 areas to focus on when implementing Oracle BI applications. 
(EZINE) READ ABSTRACT |

Software and Licensing Costs Report: Demanding Pricing That Matches Business Value by Asigra

January 2013 - (Free Research)
This whitepaper describes the software pricing and licensing landscape and explains why implementing an updated software sourcing approach is critical in today's market. 
(WHITE PAPER) READ ABSTRACT |

The New CRM Metrics: Putting Them to Work by SearchCRM

January 2013 - (Free Research)
There is added pressure for contact center agents, with customers armed to the teeth with devices to connect with businesses- from tweets to texts to telephone calls. But with proper metrics to gauge their performance and lead to instructive training, some of that pressure can be alleviated. 
(WHITE PAPER) READ ABSTRACT |

Application Modernization and Business Transformation in the Internet Age by SearchSOA.com

March 2014 - (Free Research)
Many organizations are rethinking app portfolios and modernizing legacy applications -- but when and how should you embark on a modernization effort? Find out in this expert handbook, where you'll explore multiple perspectives on legacy mainframe applications and modernization. 
(EGUIDE) READ ABSTRACT |

What Recovery-Centric Licensing Means for You by Asigra

July 2013 - (Free Research)
Download this report to learn how recovery-centric licensing can benefit your organization. 
(WHITE PAPER) READ ABSTRACT |

Bringing Software Pricing Models Up to Speed by Asigra

January 2013 - (Free Research)
This whitepaper describes the software pricing and licensing landscape and explains why implementing an updated software sourcing approach is critical in today's market. 
(WHITE PAPER) READ ABSTRACT |

MSPs: Increasing Automation, Productivity, and Customer Satisfaction by Asigra

May 2014 - (Free Research)
This whitepaper explores one company's breakthrough approach to automation that is increasing efficiency and consistency in order to revolutionize the way that managed service providers deliver their services to small and midsize businesses. 
(WHITE PAPER) READ ABSTRACT |

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