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Web 2.0 and Sales Process Management by Oracle Corporation

June 10, 2009 - (Free Research)
How can Web 2.0 systems and applications support management of sales processes? Read this white paper to find out! 
(WHITE PAPER) READ ABSTRACT |

Cloud Strategies Of Online Collaboration Software Vendors, Q3 2012 by IBM

October 18, 2012 - (Free Research)
This informative study from Forrester Research evaluates and analyzes the top eight collaboration service providers. Get the most out of your collaboration solution investment by clicking through to read more now. 
(WHITE PAPER) READ ABSTRACT |

Microsoft Dynamics ERP Case Study: Premium Specialty Coffee Roaster and Distributor Manages Growth with Outstanding Quality by Microsoft

August 30, 2010 - (Free Research)
Read this case study to learn how Peet’s wanted to ensure best product quality while continuing to grow; make business technology more scalable, reliable, and manageable; and be more effective in taking control of the business. 
(CASE STUDY) READ ABSTRACT |

Infrastructures for Innovation by Qwest Communications

May 17, 2010 - (Free Research)
A difficult economy is impacting IT investments, but advanced communications infrastructures bring opportunities for innovation and cost savings. Read this paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

The Business Case for Enterprise VoIP by Intel Corporation

January 12, 2008 - (Free Research)
This white paper reviews a recent study which integrated voice over Internet protocol (VoIP) into the production enterprise environment, giving employees av opportunity to experience the benefits that VoIP and unified messaging bring to the workplace. 
(WHITE PAPER) READ ABSTRACT |

VoIP Firewall Solution Brief by SonicWALL

January 13, 2010 - (Free Research)
Like all IP traffic, VoIP can be prone to security threats from internal and external attacks and application vulnerabilities. However, potential latency, jitter, packet loss and echo due to an underperforming firewall could significantly degrade communications. The ideal solution would provide comprehensive security that introduces no latency. 
(PRODUCT OVERVIEW) READ ABSTRACT |

IBM Service Management for Communication Service Providers by IBM

October 22, 2010 - (Free Research)
This video shows how IBM’s Integrated Service Management for CSPs is a highly scalable solution that improves visibility, control and automation across your business. 
(DEMO) READ ABSTRACT |

Unified communications and collaboration in action by IBM

October 05, 2009 - (Free Research)
Find out how your employees, customers and business parters can share ideas and information better with a unified approach to business communications. 
(PRODUCT DEMO)

The Total Economic Impact of IBM® Exceptional Web Experience by IBM

March 30, 2012 - (Free Research)
Delivering an optimal web experience not only helps you engage with your customers, partners, and employees but also improves relationships and increases your competitive advantage. This resource explores why investing in web experience solutions can help you achieve this. 
(WHITE PAPER) READ ABSTRACT |

The new workplace: are you ready? How to capture business value by IBM

December 08, 2011 - (Free Research)
Access this whitepaper to learn more about the new definition of "workplace" and why it has transformed. Discover the trends and challenges and transformation, including best practices. 
(WHITE PAPER) READ ABSTRACT |

Transforming your voice, video and collaboration infrastructure: The IBM journey toward unified communications by IBM

December 08, 2011 - (Free Research)
Access this whitepaper to learn more about unified communications in the workplace and how your company can transform your voice, video, and collaboration infrastructure. 
(WHITE PAPER) READ ABSTRACT |

Social Business Podcast Series by IBM

November 16, 2011 - (Free Research)
A Social Business enables its employees – and customers – to more easily find the information and expertise they seek. Access this podcast series for an in-depth guide to establishing a Social Business for real-time communication and collaboration. 
(PODCAST)

Readying your Portals for Social Business by IBM

August 16, 2011 - (Free Research)
Social networking, high-speed mobility and smarter devices are changing the way we do business. Read this paper now to learn how you can create value for your business through building robust social and real-time collaboration capabilities into portals. 
(WHITE PAPER) READ ABSTRACT |

IBM InfoSphere MDM Solutions for Telecommunications by IBM

November 15, 2011 - (Free Research)
This video depicts vital capabilities that master data management (MDM) can enable, enhance or simplify, such as: Improving up-sell and cross-sell opportunities including targeted bundles, compiling past product histories, generating household views and assessing lifetime customer value. 
(VIDEO) READ ABSTRACT |

Find, Reach and Collaborate with IBM Unified Communications and Collaboration Solutions by IBM

November 15, 2011 - (Free Research)
Enterprises can improve productivity and cut costs with a unified communications (UC) infrastructure. Take your UC infrastructure to the next level. 
(WHITE PAPER) READ ABSTRACT |

eZine Volume 7: Five Things to Do Before Virtualizing Exchange Server 2010 by IBM

September 01, 2011 - (Free Research)
Although Virtualizing Exchange 2010 is fairly simple, our expert names five critical elements you'll need to have in place before you plug in your first virtual machine. This e-zine also demonstrates how to change default Outlook Web App settings and why you shouldn't skip the tedious process of documenting a server migration project. 
(EZINE)

SearchExchange.com eGuide: Moving from Exchange 2003 to Exchange 2010 in 12 steps by IBM

September 01, 2011 - (Free Research)
So you've decided that Exchange Server 2010 is the way to go? After you've done all your homework and reviewed the prerequisites of moving completely off of Exchange 2003 and onto Exchange 2010, this tutorial will guide you through the migration process in just 12 steps. Sound impossible? Roll up your sleeves and find out. 
(EGUIDE) READ ABSTRACT |

SearchExchange.com eGuide: Advice for Virtualizing Exchange 2010 Server Roles by IBM

August 31, 2011 - (Free Research)
When virtualizing Exchange Server 2010, it's important to correctly configure virtual machines (VMs) that will host certain Exchange Server roles – otherwise a few gotchas will surface. This e-guide provides advice for correctly configuring VMs for optimal performance. 
(EGUIDE) READ ABSTRACT |

Boosting Contact Center Capabilities with UC and SIP by IBM

December 14, 2010 - (Free Research)
Unified Communications and the contact center were once perceived as different, but these two business functions and technologies are linked. Today's IT and contact center architects can leverage UC applications capabilities and integrate Session Initiation Protocol (SIP) and SIP trunking to create more proactive and reactive customer service. 
(EBOOK) READ ABSTRACT |

Whitepaper: Understanding IBM Lotus Sametime and Unified Telephony by IBM

December 13, 2010 - (Free Research)
This white paper defines the IBM® Unified Communications and Collaboration (IBM UC2™) vision of making it easy for you to find, reach, and collaborate with others through a unified user experience. This strategy is designed to make it easy for you to access and manage telephone communications from inside the Lotus Sametime or Lotus Notes® client. 
(WHITE PAPER) READ ABSTRACT |

Telco 2015: Five telling years, four future scenarios by IBM

December 03, 2010 - (Free Research)
The telecommunications industry was already in a redefining shift in consumer preferences, business models and infrastructure development prior to the  economic crisis. Faced with challenges in declining revenues, a maturing mobile industry and increased competition from new entrants, the industry finds itself in dire need of new models for growth. 
(WHITE PAPER) READ ABSTRACT |

Lotus Mobile Solutions Webcast Series by IBM

August 16, 2010 - (Free Research)
Check out this series of webcasts for a brief overview of the Lotus software solutions available for a variety of industry-leading mobile devices. 
(RESOURCE CENTER) READ ABSTRACT |

Lotus Sametime works with Microsoft Office and Outlook by IBM

August 12, 2010 - (Free Research)
Check out this Lotus Sametime demo to learn how this software integrates with Microsoft technologies to enhance unified communications and help users gain real-time access to a complete set of collaboration capabilities. 
(DEMO) READ ABSTRACT |

The Power of Unified Communications and Collaboration by IBM

November 02, 2009 - (Free Research)
This paper highlights key drivers, benefits and characteristics of effective unified communications and collaboration solutions. It also examines end-to-end IBM UC2 solutions and the advantages organizations can realize by teaming with IBM. 
(WHITE PAPER) READ ABSTRACT |

Dynamic Business Process Management for Communications Service Providers by IBM

April 21, 2010 - (Free Research)
In today’s demanding environment, communications service providers across all lines of business are struggling to increase their business agility to remain competitive. This paper explores how companies are achieving agility by adopting dynamic business process management (BPM) with telecommunications industry standards. Read on to learn more. 
(WHITE PAPER) READ ABSTRACT |

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