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Inter-Process Communications: The Next Leap in Business Productivity by LEGACY - DO NOT USE - Insight

April 2008 - (Free Research)
Inter-Process Communications (IPC) makes up the infrastructure that merges voice, data and video applications over a single network by enhancing IP telephony (VoIP) with technology such as conferencing, call transfers and forwarding. 
(WHITE PAPER) READ ABSTRACT |

Integrated vs. Unified: Five Reasons Why Contact Centers Must Get Unified by Aspect

August 2010 - (Free Research)
This paper presents the main differences between integrated and unified contact centers, and gives five reasons why it is imperative for contact centers to adapt a unified solution. Read on to learn how adopting such a solution can increase productivity, decrease costs, and enhance the customer experience, thereby increasing customer loyalty. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Best Practices for Unified Communications Migrations and Management by Dell Software

March 2012 - (Free Research)
In this presentation, Joel Blaiberg, author of “Four Steps to Planning a Successful Migration” shares key migration strategies, and best practices that can save your organization time and money when migrating communications to Office 365 or an on-premises or a hybrid environment. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

The Mobile Enterprise: Moving to the Next Generation by AT&T Corp

April 2010 - (Free Research)
Mobile technology will affect workers, customers and processes, as well as business operations, computer applications and technical infrastructure. For maximum impact, mobility must be woven into the fabric of the enterprise. Collaboration tools need to break out of functional silos, decision-making should move away from traditional top-down models 
(WHITE PAPER)

Protecting CPNI - Top Four Tips for a Successful Security Program Deployment by RSA, The Security Division of EMC

December 2008 - (Free Research)
With the RSA CPNI Solution, telecommunications service providers can rest assured that they will not suffer financial or brand repercussions as a result of unauthorized disclosure of CPNI. 
(WHITE PAPER) READ ABSTRACT |

Life-Critical Networks For 21st Century Health Care by Brocade

March 2010 - (Free Research)
Network convergence has turned hospitals into dense networks of sophisticated, computerized medical gear. Take the network away and you’d be left with a lot of dumb devices that cannot perform the lifesaving functions for which they were designed. 
(EBOOK) READ ABSTRACT |

Technical Brief: Next-Generation Wireless Backhaul Solutions by Brocade

January 2010 - (Free Research)
Many services, such as mobile Internet and mobile TV, require high bandwidth, and current backhaul infrastructures are not optimized to handle this traffic. Advanced routers and switches from Brocade enable highly scalable designs for the eventual convergence of voice and data infrastructure that can deliver new multimedia services. 
(PRODUCT OVERVIEW) READ ABSTRACT |

The Tipping Point: Top Unified Communications Issues for 2012 by CDW Corporation

December 2012 - (Free Research)
This expert E-Guide from SearchUnifiedCommunications.com explores the top five unified communications issues organizations today are facing and how they will affect the transformation and evolution of UC for the better. 
(EGUIDE) READ ABSTRACT |

Case Study: Unified Communications and Indiana University Medical Group by CDW Corporation

September 2009 - (Free Research)
When outdated equipment and disparate systems were hampering in-house communications, customer service, and workflow, Indiana University Medical Group turned to CDW for a three-part Cisco solution. This case study gives details on the benefits they gained. 
(CASE STUDY) READ ABSTRACT |

Comparing the total Cost of ownership of TDM and SIP Contact Centers by Genesys

November 2012 - (Free Research)
This resource compares the total cost of ownership of traditional Time Division Multiplex (TDM) and Session Initiation Protocol (SIP) contact centers. Read on to learn how the right contact center infrastructure can lead the way for success. 
(WHITE PAPER) READ ABSTRACT |

5 Ways to Optimize Your Workforce by Aspect

December 2012 - (Free Research)
You need to provide a flexible, efficient and consistent customer experience, but with the myriad of communication channels available today, legacy service strategies are inadequate. Read on to learn how unified communications and workforce optimization can provide the visibility and control needed to deliver exceptional customer service. 
(WHITE PAPER) READ ABSTRACT |

Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center by Genesys

September 2008 - (Free Research)
This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals. 
(WHITE PAPER) READ ABSTRACT |

Overcoming Single Provider MPLS Limitations by Virtela Communications, Inc.

July 2009 - (Free Research)
In this paper, Frost & Sullivan reviews the limitations associated with taking a single-provider approach to MPLS networks and its impact on the enterprise. They then examine Virtela's Global Service Fabric multicarrier network approach and how it overcomes these limitations to provide a best-of-breed global MPLS network solution. 
(WHITE PAPER) READ ABSTRACT |

Technical Guide on Collaboration Threat Vectors by Websense, Inc.

October 2011 - (Free Research)
Techtarget's Security Media Group presents a comprehensive guide to securing collaboration technologies. Our experts help you address the security concerns of collaboration and social networking technologies and offer best practices for locking down voice communications via VoIP or Skype. 
(EBOOK)

Video Solutions: Understanding Video Quality by Motorola, Inc.

August 2009 - (Free Research)
An understanding of the effect of factors such as resolution, frames per second, video codec, packets per second, and bit rate on bandwidth requirements will enable network operators to correctly design communications infrastructure networks that will support video applications. Read on to learn more. 
(WHITE PAPER) READ ABSTRACT |

Personalized Video Experiences by Motorola, Inc.

December 2008 - (Free Research)
This paper explains various topics like: MPEG-4 Wins the Battle of the Bandwidth, How to Succeed in Targeted Advertising, Changing Times for Video On Demand, Modular Uplink System and Making the Change to Switched Digital Video. 
(WHITE PAPER) READ ABSTRACT |

Media Mobility Delivering Ultimate Video Experiences by Motorola, Inc.

December 2008 - (Free Research)
Media Mobility promises a sophisticated user experience that will enable operators to dramatically increase their multi-play service bundles that integrate voice, data and video offerings. 
(WHITE PAPER) READ ABSTRACT |

Eight Essential Steps: Moving the Contact Center Beyond Operational Efficiency to Business Effectiveness by Aspect

August 2010 - (Free Research)
This paper explains how to move the contact center beyond operational efficiency to business effectiveness and provides best practices employed by businesses that already operate their contact centers as profit centers and touching on the technology that makes it possible. Read on to learn how to transform your contact center into a profit center. 
(WHITE PAPER) READ ABSTRACT |

Seven Things to Consider When Developing a Unified Communications (UC) Strategy by Aspect

August 2010 - (Free Research)
UC can increase revenue and enhance customer relationships all while reducing costs, but developing a UC strategy can seem like a daunting task. In light of this, this paper outlines 7 things organizations should consider as they begin to develop a UC strategy. Read on to learn some helpful hints and strategies to ensure a successful UC deployment. 
(WHITE PAPER) READ ABSTRACT |

Making the Back Office Pay: Measuring and Increasing Productivity while Reducing Costs by Aspect

August 2010 - (Free Research)
Understanding how to manage many different types of back-office tasks in the most consistent and efficient manner is a perplexing challenge. This paper will describe how automated workforce optimization is the solution. Continue reading to learn how to improve the customer experience while decreasing required staffing through predictive modeling. 
(WHITE PAPER) READ ABSTRACT |

Quest Migration Assessment Tool (QMAT) by Dell Software

July 2012 - (Free Research)
Take advantage of this exclusive assessment tool to easily compare top messaging platforms so you can determine which one fits your organization's needs. 
(ASSESSMENT TOOL) READ ABSTRACT |

Avoid the Top 10 Exchange Migration Headaches by Dell Software

October 2008 - (Free Research)
Is your business planning a migration to Exchange Server 2007? It's not easy. This Quest white paper discusses how proper planning and execution help overcome migration challenges. 
(WHITE PAPER) READ ABSTRACT |

Best Practices in Instant Messaging Management by Dell Software

October 2008 - (Free Research)
Instant messaging is a powerful tool, but is your organization protected from malware/viruses, reduced productivity and accidental transfer of sensitive documents? Read this paper to learn how to mitigate these risks. 
(WHITE PAPER) READ ABSTRACT |

Communication and Collaboration in 2020: Inside UC’s Faster Future by CDW Corporation

December 2012 - (Free Research)
In this E-Guide from SearchUnifiedCommunications.com, we take a trip to the year 2020 in an attempt to uncover how unified communications and collaboration will evolve and what it will mean for your organization. 
(EGUIDE) READ ABSTRACT |

UC Messaging by CDW Corporation

March 2011 - (Free Research)
Watch this videocast to learn how visual voice mail, speech recognition and voice-to-text can improve information sharing. 
(VIDEOCAST) READ ABSTRACT |

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