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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Service and Support: Made to Measure Using Consona Analytics as a Roadmap to Success by Consona Corporation

October 01, 2009 - (Free Research)
Management 101 tells us that success in business starts with setting goals and measuring progress toward them. Service and support success requires that all stakeholders know where they’re going and how they’re doing. 
(WHITE PAPER) READ ABSTRACT |

Case Study-VMware Consona Knowledge Management by Consona Corporation

June 01, 2010 - (Free Research)
Changing corporate culture to focus on customer service and support is practically a routine activity in large service-oriented organizations these days.This case study covers what VMware is doing to provide outstanding support for their customers. 
(CASE STUDY) READ ABSTRACT |

The Midmarket Manufacturer’s Guide to Getting Started with ERP by SearchManufacturingERP

June 09, 2010 - (Free Research)
In this e-book, get more insight into whether your midmarket manufacturing organization would benefit from ERP. Find out how to build a business and get tips for navigating the market and implementing software. Continue reading to learn tips and insight on getting started with ERP in your midmarket organization. 
(EBOOK)

Manufacturing ERP Buyer’s Guide – 2011 Edition by SearchManufacturingERP

January 22, 2009 - (Free Research)
Compiled by SearchManufacturingERP.com editors, this directory includes ERP software products for process and discrete manufacturers of all sizes, as well as all verticals. It includes software that is meant to be deployed on-premise as well as Software as a Service (SaaS) or on-demand software. 
(EBOOK)

Knowledge Management is NOT an Add-on! by Consona Corporation

October 01, 2010 - (Free Research)
Service and support organizations can benefit tremendously from knowledge. When implemented effectively, knowledge management processes and technology can deliver significant benefits. Read this paper to learn about delivering knowledge-driven CRM. 
(WHITE PAPER) READ ABSTRACT |

Making Support Social: Turning Customer Engagement Into Customer Success by Consona Corporation

May 01, 2010 - (Free Research)
Social media is fundamentally changing how businesses and their customers interact. In this paper, learn of some of the broad trends in social media, and then provide specific guidance on how to use social media to deliver support better, faster and cheaper. 
(WHITE PAPER) READ ABSTRACT |

Making Service and Support Your Revenue Engine: The Initiative That’s Too Important to Delay by Consona Corporation

June 17, 2011 - (Free Research)
The value of service and support is hidden in a fog of metrics—measures that link monitors and bulletin boards, populate binders, fascinate managers, annoy employees, and ultimately mislead us about the business. Read this whitepaper and discover the real value of support is the revenue it protects and creates. 
(WHITE PAPER) READ ABSTRACT |

Thinking Outside the (Search) Box: Powering Enterprise Search with Knowledge by Consona Corporation

June 17, 2011 - (Free Research)
Enterprise search delivers the highest value when it helps create a great customer experience. Read this whitepaper to learn how execute enterprise search with knowledge. 
(WHITE PAPER) READ ABSTRACT |

Improving the Customer Experience by Consona Corporation

June 14, 2011 - (Free Research)
This SearchCRM.com expert E-Guide explores effective strategies for helping improve the customer experience through knowledge management tools and various social CRM channels. Read this E-Guide to learn how to integrate and strategize these tools for an improved customer experience. 
(EGUIDE) READ ABSTRACT |

Getting Server Virtualization Right by SearchServerVirtualization

January 22, 2014 - (Free Research)
Virtualizing is a smart move, but the results will disappoint if the task isn't done right. Factoring server management and performance into a consolidation project can make the difference between a success story and a wasted opportunity. 
(EGUIDE) READ ABSTRACT |

Hybrid IT Service Management: A Requirement for Virtualization and Cloud Computing by FrontRange Solutions Inc.

October 31, 2012 - (Free Research)
This white paper presents the importance of ITSM as a well-established approach for managing IT that places corporate needs ahead of more technically defined, device or component-centric management methods. 
(WHITE PAPER) READ ABSTRACT |

BI Project Management for Oracle Shops by SearchOracle

February 06, 2013 - (Free Research)
Check out this invaluable resource from the industry insiders at SearchOracle.com to learn how to take the first steps toward successfully implementing Oracle BI. Inside, gain access to tips on how to get executive approval, deriving actionable insight from both SQL and NoSQL data, and 5 areas to focus on when implementing Oracle BI applications. 
(EZINE) READ ABSTRACT |

Software and Licensing Costs Report: Demanding Pricing That Matches Business Value by Asigra

January 04, 2013 - (Free Research)
This whitepaper describes the software pricing and licensing landscape and explains why implementing an updated software sourcing approach is critical in today's market. 
(WHITE PAPER) READ ABSTRACT |

The New CRM Metrics: Putting Them to Work by SearchCRM

January 25, 2013 - (Free Research)
There is added pressure for contact center agents, with customers armed to the teeth with devices to connect with businesses- from tweets to texts to telephone calls. But with proper metrics to gauge their performance and lead to instructive training, some of that pressure can be alleviated. 
(WHITE PAPER) READ ABSTRACT |

Application Modernization and Business Transformation in the Internet Age by SearchSOA.com

March 17, 2014 - (Free Research)
Many organizations are rethinking app portfolios and modernizing legacy applications -- but when and how should you embark on a modernization effort? Find out in this expert handbook, where you'll explore multiple perspectives on legacy mainframe applications and modernization. 
(EGUIDE) READ ABSTRACT |

What Recovery-Centric Licensing Means for You by Asigra

July 31, 2013 - (Free Research)
Download this report to learn how recovery-centric licensing can benefit your organization. 
(WHITE PAPER) READ ABSTRACT |

Bringing Software Pricing Models Up to Speed by Asigra

January 04, 2013 - (Free Research)
This whitepaper describes the software pricing and licensing landscape and explains why implementing an updated software sourcing approach is critical in today's market. 
(WHITE PAPER) READ ABSTRACT |

MSPs: Increasing Automation, Productivity, and Customer Satisfaction by Asigra

May 15, 2014 - (Free Research)
This whitepaper explores one company's breakthrough approach to automation that is increasing efficiency and consistency in order to revolutionize the way that managed service providers deliver their services to small and midsize businesses. 
(WHITE PAPER) READ ABSTRACT |

Tap Into Virtualization’s Benefits for Better Disaster Recovery by SearchServerVirtualization

January 27, 2014 - (Free Research)
Here's how to update your virtual disaster recovery strategy to improve availability and take full advantage of virtualization's time- and cost-saving benefits. 
(EGUIDE) READ ABSTRACT |

Choose Storage That’s Smart Enough for Virtual Environments by SearchServerVirtualization

March 04, 2014 - (Free Research)
Find out how virtualization and storage technology can work together for better performance, scalability and disaster recovery. 
(EBOOK) READ ABSTRACT |

Paying a Fair Price for Data Backup by Asigra

September 30, 2013 - (Free Research)
This informative paper explores a new enterprise backup licensing model based on recovery. Discover how this approach ensures you're paying a fair price for your data backup and recovery and protects your information, no matter what. Read on now to learn more. 
(WHITE PAPER) READ ABSTRACT |

Cloud Poised to be Most Popular Backup Medium by Asigra

July 10, 2013 - (Free Research)
Download this executive brief to learn the state of data backup and recovery as well as the benefits and issues IT decision makers are confronting. 
(WHITE PAPER) READ ABSTRACT |

Big Data Demands Big Changes to Legacy Backup Licensing by Asigra

December 31, 2013 - (Free Research)
Read this white paper to find out how an increase in data and a decrease in IT budgets are affecting data backup strategies. 
(WHITE PAPER) READ ABSTRACT |

To Pump up Data Volume, Connect Customer Channels by SearchCRM

December 10, 2013 - (Free Research)
In this chapter of our e-book series Improving the Customer Experience Through Technology, CRM professionals explain what it takes to maintain a single view of a customer's history and contact information, how multichannel organizations keep all that data in order -- and how they keep it from falling into the wrong hands. 
(EGUIDE) READ ABSTRACT |

Migrating Data for a CRM Technology Upgrade by SearchCRM

July 15, 2013 - (Free Research)
In this handbook, get tips to ensure CRM data migrations go smoothly, and explore how proper planning, data profiling, and data quality checks can help you achieve a cost efficient, effective CRM upgrade. 
(EBOOK) READ ABSTRACT |

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