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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
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Service and Support: Made to Measure Using Consona Analytics as a Roadmap to Success by Consona Corporation

October 01, 2009 - (Free Research)
Management 101 tells us that success in business starts with setting goals and measuring progress toward them. Service and support success requires that all stakeholders know where they’re going and how they’re doing. 
(WHITE PAPER) READ ABSTRACT |

Case Study-VMware Consona Knowledge Management by Consona Corporation

June 01, 2010 - (Free Research)
Changing corporate culture to focus on customer service and support is practically a routine activity in large service-oriented organizations these days.This case study covers what VMware is doing to provide outstanding support for their customers. 
(CASE STUDY) READ ABSTRACT |

The Midmarket Manufacturer’s Guide to Getting Started with ERP by SearchManufacturingERP

June 09, 2010 - (Free Research)
In this e-book, get more insight into whether your midmarket manufacturing organization would benefit from ERP. Find out how to build a business and get tips for navigating the market and implementing software. Continue reading to learn tips and insight on getting started with ERP in your midmarket organization. 
(EBOOK)

Manufacturing ERP Buyer’s Guide – 2011 Edition by SearchManufacturingERP

January 22, 2009 - (Free Research)
Compiled by SearchManufacturingERP.com editors, this directory includes ERP software products for process and discrete manufacturers of all sizes, as well as all verticals. It includes software that is meant to be deployed on-premise as well as Software as a Service (SaaS) or on-demand software. 
(EBOOK)

Knowledge Management is NOT an Add-on! by Consona Corporation

October 01, 2010 - (Free Research)
Service and support organizations can benefit tremendously from knowledge. When implemented effectively, knowledge management processes and technology can deliver significant benefits. Read this paper to learn about delivering knowledge-driven CRM. 
(WHITE PAPER) READ ABSTRACT |

Making Support Social: Turning Customer Engagement Into Customer Success by Consona Corporation

May 01, 2010 - (Free Research)
Social media is fundamentally changing how businesses and their customers interact. In this paper, learn of some of the broad trends in social media, and then provide specific guidance on how to use social media to deliver support better, faster and cheaper. 
(WHITE PAPER) READ ABSTRACT |

Making Service and Support Your Revenue Engine: The Initiative That’s Too Important to Delay by Consona Corporation

June 17, 2011 - (Free Research)
The value of service and support is hidden in a fog of metrics—measures that link monitors and bulletin boards, populate binders, fascinate managers, annoy employees, and ultimately mislead us about the business. Read this whitepaper and discover the real value of support is the revenue it protects and creates. 
(WHITE PAPER) READ ABSTRACT |

Thinking Outside the (Search) Box: Powering Enterprise Search with Knowledge by Consona Corporation

June 17, 2011 - (Free Research)
Enterprise search delivers the highest value when it helps create a great customer experience. Read this whitepaper to learn how execute enterprise search with knowledge. 
(WHITE PAPER) READ ABSTRACT |

Improving the Customer Experience by Consona Corporation

June 14, 2011 - (Free Research)
This SearchCRM.com expert E-Guide explores effective strategies for helping improve the customer experience through knowledge management tools and various social CRM channels. Read this E-Guide to learn how to integrate and strategize these tools for an improved customer experience. 
(EGUIDE) READ ABSTRACT |

Virtualization Reaches Beyond the Hypervisor by SearchServerVirtualization

March 26, 2014 - (Free Research)
This expert resource details the importance that management software will have as a deciding factor in which vitualization vendor organizations pick moving forward. 
(EBOOK) READ ABSTRACT |

IT Handbook: Introduction to Virtualization by SearchServerVirtualization

January 22, 2014 - (Free Research)
Virtualizing is a smart move, but the results will disappoint if the task isn't done right. Factoring server management and performance into a consolidation project can make the difference between a success story and a wasted opportunity. 
(EGUIDE) READ ABSTRACT |

Building the Business Case for a Mobile-First Infrastructure Refresh by Insight

May 13, 2014 - (Free Research)
This whitepaper examines the true benefits of implementing a “mobile-first” infrastructure - including how it can help improve manageability, productivity and the end-user experience – and how to successfully manage mobility in your organization. 
(WHITE PAPER) READ ABSTRACT |

HP Integrity BL860c Server Blade Manageability Solutions by OnX USA LLC

October 01, 2007 - (Free Research)
The HP Integrity BL860c Server Blade is an Integrity blade server for the HP BladeSystem c-Class enclosure. This white paper details system management solutions for the BL860c. 
(WHITE PAPER) READ ABSTRACT |

WAN-optimized Replication: Built into FalconStor Solutions by FalconStor Software

April 22, 2011 - (Free Research)
Data replication has become part of the fabric of IT due to its multiple uses and benefits. However, data replication can quickly increase your bandwidth and storage costs. Read this white paper to learn how WAN optimization can help to solve these issues. 
(WHITE PAPER) READ ABSTRACT |

Top 5 reasons to speech-enable clinical documentation by Nuance

June 06, 2014 - (Free Research)
The following white paper outlines why the healthcare industry needs to reconsider their current document and records management process. Also included are the top 5 reasons how speech-enabled clinical documentation can drastically help with clinical satisfaction, HER adoption, data quality, and financial performance. 
(WHITE PAPER) READ ABSTRACT |

HP and Microsoft: Optimized enterprise solutions for faster time-to-value by HP

March 31, 2013 - (Free Research)
Today, what is needed are optimized solutions that allow you to increase efficiency, while at the same time keep pace with the growth of your business and the needs of your customers. Access this resource to learn how HP and Microsoft have recently teamed up to help you meet these challenges. 
(WHITE PAPER) READ ABSTRACT |

Life in the Enterprise Beyond Windows XP: Essential Steps Toward Migrating to Your Next OS by Insight

July 16, 2013 - (Free Research)
Find essential steps you can take in order to ensure seamless Windows migration while keeping costs to a minimum. 
(WHITE PAPER) READ ABSTRACT |

Enterprise Messaging That Is Agile, Simple, and Efficient: Deploy Microsoft Exchange Server 2010 on Cisco UCS by Insight

April 25, 2013 - (Free Research)
The resource outlines a combined refresh and upgrade strategy for Exchange Server 2010 that improves efficiency and agility of your messaging environment while reducing costs and complexity by converging your email infrastructure. 
(WHITE PAPER) READ ABSTRACT |

Hybrid IT Service Management: A Requirement for Virtualization and Cloud Computing by FrontRange Solutions Inc.

October 31, 2012 - (Free Research)
This white paper presents the importance of ITSM as a well-established approach for managing IT that places corporate needs ahead of more technically defined, device or component-centric management methods. 
(WHITE PAPER) READ ABSTRACT |

BI Project Management for Oracle Shops by SearchOracle

February 06, 2013 - (Free Research)
Check out this invaluable resource from the industry insiders at SearchOracle.com to learn how to take the first steps toward successfully implementing Oracle BI. Inside, gain access to tips on how to get executive approval, deriving actionable insight from both SQL and NoSQL data, and 5 areas to focus on when implementing Oracle BI applications. 
(EZINE) READ ABSTRACT |

Software and Licensing Costs Report: Demanding Pricing That Matches Business Value by Asigra

January 04, 2013 - (Free Research)
This whitepaper describes the software pricing and licensing landscape and explains why implementing an updated software sourcing approach is critical in today's market. 
(WHITE PAPER) READ ABSTRACT |

The New CRM Metrics: Putting Them to Work by SearchCRM

January 25, 2013 - (Free Research)
There is added pressure for contact center agents, with customers armed to the teeth with devices to connect with businesses- from tweets to texts to telephone calls. But with proper metrics to gauge their performance and lead to instructive training, some of that pressure can be alleviated. 
(WHITE PAPER) READ ABSTRACT |

Application Modernization and Business Transformation in the Internet Age by SearchSOA.com

March 17, 2014 - (Free Research)
Many organizations are rethinking app portfolios and modernizing legacy applications -- but when and how should you embark on a modernization effort? Find out in this expert handbook, where you'll explore multiple perspectives on legacy mainframe applications and modernization. 
(EGUIDE) READ ABSTRACT |

What Recovery-Centric Licensing Means for You by Asigra

July 31, 2013 - (Free Research)
Download this report to learn how recovery-centric licensing can benefit your organization. 
(WHITE PAPER) READ ABSTRACT |

Bringing Software Pricing Models Up to Speed by Asigra

January 04, 2013 - (Free Research)
This whitepaper describes the software pricing and licensing landscape and explains why implementing an updated software sourcing approach is critical in today's market. 
(WHITE PAPER) READ ABSTRACT |

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