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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Service and Support: Made to Measure Using Consona Analytics as a Roadmap to Success by Consona Corporation

October 01, 2009 - (Free Research)
Management 101 tells us that success in business starts with setting goals and measuring progress toward them. Service and support success requires that all stakeholders know where they’re going and how they’re doing. 
(WHITE PAPER) READ ABSTRACT |

Case Study-VMware Consona Knowledge Management by Consona Corporation

June 01, 2010 - (Free Research)
Changing corporate culture to focus on customer service and support is practically a routine activity in large service-oriented organizations these days.This case study covers what VMware is doing to provide outstanding support for their customers. 
(CASE STUDY) READ ABSTRACT |

The Midmarket Manufacturer’s Guide to Getting Started with ERP by SearchManufacturingERP

June 09, 2010 - (Free Research)
In this e-book, get more insight into whether your midmarket manufacturing organization would benefit from ERP. Find out how to build a business and get tips for navigating the market and implementing software. Continue reading to learn tips and insight on getting started with ERP in your midmarket organization. 
(EBOOK)

Manufacturing ERP Buyer’s Guide – 2011 Edition by SearchManufacturingERP

January 22, 2009 - (Free Research)
Compiled by SearchManufacturingERP.com editors, this directory includes ERP software products for process and discrete manufacturers of all sizes, as well as all verticals. It includes software that is meant to be deployed on-premise as well as Software as a Service (SaaS) or on-demand software. 
(EBOOK)

Knowledge Management is NOT an Add-on! by Consona Corporation

October 01, 2010 - (Free Research)
Service and support organizations can benefit tremendously from knowledge. When implemented effectively, knowledge management processes and technology can deliver significant benefits. Read this paper to learn about delivering knowledge-driven CRM. 
(WHITE PAPER) READ ABSTRACT |

Making Support Social: Turning Customer Engagement Into Customer Success by Consona Corporation

May 01, 2010 - (Free Research)
Social media is fundamentally changing how businesses and their customers interact. In this paper, learn of some of the broad trends in social media, and then provide specific guidance on how to use social media to deliver support better, faster and cheaper. 
(WHITE PAPER) READ ABSTRACT |

Making Service and Support Your Revenue Engine: The Initiative That’s Too Important to Delay by Consona Corporation

June 17, 2011 - (Free Research)
The value of service and support is hidden in a fog of metrics—measures that link monitors and bulletin boards, populate binders, fascinate managers, annoy employees, and ultimately mislead us about the business. Read this whitepaper and discover the real value of support is the revenue it protects and creates. 
(WHITE PAPER) READ ABSTRACT |

Thinking Outside the (Search) Box: Powering Enterprise Search with Knowledge by Consona Corporation

June 17, 2011 - (Free Research)
Enterprise search delivers the highest value when it helps create a great customer experience. Read this whitepaper to learn how execute enterprise search with knowledge. 
(WHITE PAPER) READ ABSTRACT |

Improving the Customer Experience by Consona Corporation

June 14, 2011 - (Free Research)
This SearchCRM.com expert E-Guide explores effective strategies for helping improve the customer experience through knowledge management tools and various social CRM channels. Read this E-Guide to learn how to integrate and strategize these tools for an improved customer experience. 
(EGUIDE) READ ABSTRACT |

How to Fine-Tune your Contact Center by SearchCRM

August 07, 2013 - (Free Research)
With call center software, best business practices can be difficult to navigate. But the payoff is worth investigating. In this handbook, readers find detailed explanations of the latest call center technologies as well as insight on call center management—including schedule and workforce management. 
(EGUIDE) READ ABSTRACT |

Using Social Media to Win Over Customers by SearchCRM

March 12, 2013 - (Free Research)
While many businesses are eager to join their customers at the social media party, doing so without the proper internal processes in place could spell disaster. In this brief expert e-book, you can learn how to create a successful social CRM initiative (and valuable customer relations) through implementing the right processes and technologies. 
(EBOOK) READ ABSTRACT |

Surveillance Storage Solutions Guide by Seagate Technology

April 30, 2013 - (Free Research)
Access this resource and uncover an industry-leading vendor's hard drive options for surveillance systems. 
(WHITE PAPER) READ ABSTRACT |

Holt Children’s Services uses Seagate NAS HDDs to bring efficiency to its Social Welfare Agencies by Seagate Technology

October 31, 2013 - (Free Research)
This brief case study addresses how one charitable organization deployed an efficient NAS system to serve more than 3 million children worldwide. Read on to see how this organization's day-to-day transactions became faster and more efficient while other processes increased efficiency and effectiveness. 
(CASE STUDY) READ ABSTRACT |

NAS Solution for Better Performance and Cost-Efficiency by Seagate Technology

February 20, 2014 - (Free Research)
This video introduces a NAS solution that maximizes power conservation, saving you money while improving the overall performance of the drive. Watch now and learn more. 
(VIDEO) READ ABSTRACT |

Smart SMEs - Use a Combination of Cloud and NAS for their Digital Storage Needs by Seagate Technology

December 31, 2013 - (Free Research)
This short guide talks about the benefits of combining cloud computing with network-attached storage for SMEs in terms of digital storage. 
(WHITE PAPER) READ ABSTRACT |

NAS HDD Quick Reference Guide by Seagate Technology

December 31, 2013 - (Free Research)
This quick reference guide answers some of the frequently asked questions regarding a specific NAS storage device called NAS HDD. 
(WHITE PAPER) READ ABSTRACT |

Seagate Storage & Application Guide by Seagate Technology

February 18, 2014 - (Free Research)
In this exclusive guide the future or storage is addressed, touching on the demands for storage devices, NAS, SSDs, and much more. Read on to learn why cloud storage is the new frontier. 
(WHITE PAPER) READ ABSTRACT |

XM Asia Optimizes Business Efficiency With Seagate NAS HDDs by Seagate Technology

November 30, 2013 - (Free Research)
Read this concise case study to find out which storage solutions/servers one organization adopted in order to keep up with business growth. 
(CASE STUDY) READ ABSTRACT |

A Clinically-Driven Approach to ICD-10 by Nuance

December 31, 2013 - (Free Research)
This resource explores a web-based platform solution that can help healthcare facilities transition to meet the ICD-10 rollout in October, 2015. 
(WHITE PAPER) READ ABSTRACT |

Safe and Smart Surveillance Drive Selection Guide by Seagate Technology

February 28, 2014 - (Free Research)
Check out this informative, concise paper for a complete guide to selecting a safe and smart surveillance drive that's fully capable of handling the various security applications you may use. 
(WHITE PAPER) READ ABSTRACT |

Datasheet: FalconStor File-interface Deduplication System (FDS) by FalconStor Software

April 01, 2010 - (Free Research)
FalconStor® File-interface Deduplication System (FDS) is the industry’s first high availability NAS deduplication solution offering high performance, Symantec NetBackup OpenStorage (OST) integration, enterprise-level functionality, disk-to-disk (D2D) data protection, integrated replication, and global block-level data deduplication. 
(DATA SHEET) READ ABSTRACT |

FalconStor Virtual Tape Library (VTL) and Deduplication Performance by FalconStor Software

July 01, 2009 - (Free Research)
FalconStor commissioned Demartek to validate the performance of the FalconStor VTL solution and its deduplication solutions, as they come from the factory, without any special tuning adjustments. The sustained performance of these solutions is impressive, and was measured using conservative data intended to be typical of many enterprises. 
(ANALYST REPORT) READ ABSTRACT |

Seagate NAS - What's Driving Data Security and Remote Access Inside by Seagate Technology

February 18, 2014 - (Free Research)
Check out this brief, 1-page resource that delivers a NAS solution that provides simple, scalable and cost-effective ways to store and serve files securely over the network. 
(WHITE PAPER) READ ABSTRACT |

See What CDI Success Looks Like by Nuance

December 31, 2012 - (Free Research)
This informative white paper provides a documentation management solution that helps bridge the clinical and coding gap by offering peer-to-peer instruction for your physicians, nurses, coders, and administrators. 
(WHITE PAPER) READ ABSTRACT |

Speech Enable the EHR by Nuance

January 31, 2014 - (Free Research)
This resource highlights a speech recognition solution that improves physician experience with electronic health records, saving them 20 minutes or more of documentation time per day. 
(WHITE PAPER) READ ABSTRACT |

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