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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
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Service and Support: Made to Measure Using Consona Analytics as a Roadmap to Success by Consona Corporation

October 01, 2009 - (Free Research)
Management 101 tells us that success in business starts with setting goals and measuring progress toward them. Service and support success requires that all stakeholders know where they’re going and how they’re doing. 
(WHITE PAPER) READ ABSTRACT |

Case Study-VMware Consona Knowledge Management by Consona Corporation

June 01, 2010 - (Free Research)
Changing corporate culture to focus on customer service and support is practically a routine activity in large service-oriented organizations these days.This case study covers what VMware is doing to provide outstanding support for their customers. 
(CASE STUDY) READ ABSTRACT |

The Midmarket Manufacturer’s Guide to Getting Started with ERP by SearchManufacturingERP

June 09, 2010 - (Free Research)
In this e-book, get more insight into whether your midmarket manufacturing organization would benefit from ERP. Find out how to build a business and get tips for navigating the market and implementing software. Continue reading to learn tips and insight on getting started with ERP in your midmarket organization. 
(EBOOK)

Manufacturing ERP Buyer’s Guide – 2011 Edition by SearchManufacturingERP

January 22, 2009 - (Free Research)
Compiled by SearchManufacturingERP.com editors, this directory includes ERP software products for process and discrete manufacturers of all sizes, as well as all verticals. It includes software that is meant to be deployed on-premise as well as Software as a Service (SaaS) or on-demand software. 
(EBOOK)

Knowledge Management is NOT an Add-on! by Consona Corporation

October 01, 2010 - (Free Research)
Service and support organizations can benefit tremendously from knowledge. When implemented effectively, knowledge management processes and technology can deliver significant benefits. Read this paper to learn about delivering knowledge-driven CRM. 
(WHITE PAPER) READ ABSTRACT |

Making Support Social: Turning Customer Engagement Into Customer Success by Consona Corporation

May 01, 2010 - (Free Research)
Social media is fundamentally changing how businesses and their customers interact. In this paper, learn of some of the broad trends in social media, and then provide specific guidance on how to use social media to deliver support better, faster and cheaper. 
(WHITE PAPER) READ ABSTRACT |

Making Service and Support Your Revenue Engine: The Initiative That’s Too Important to Delay by Consona Corporation

June 17, 2011 - (Free Research)
The value of service and support is hidden in a fog of metrics—measures that link monitors and bulletin boards, populate binders, fascinate managers, annoy employees, and ultimately mislead us about the business. Read this whitepaper and discover the real value of support is the revenue it protects and creates. 
(WHITE PAPER) READ ABSTRACT |

Thinking Outside the (Search) Box: Powering Enterprise Search with Knowledge by Consona Corporation

June 17, 2011 - (Free Research)
Enterprise search delivers the highest value when it helps create a great customer experience. Read this whitepaper to learn how execute enterprise search with knowledge. 
(WHITE PAPER) READ ABSTRACT |

Improving the Customer Experience by Consona Corporation

June 14, 2011 - (Free Research)
This SearchCRM.com expert E-Guide explores effective strategies for helping improve the customer experience through knowledge management tools and various social CRM channels. Read this E-Guide to learn how to integrate and strategize these tools for an improved customer experience. 
(EGUIDE) READ ABSTRACT |

Business and IT Analysis: Availability, recovery, and archive by ComputerWeekly.com

March 11, 2014 - (Free Research)
Changes in how technology can be implemented and improvements in connectivity mean that business continuity and rapid systems recovery is now within reach of many more organisations. In this exclusive eGuide explore data recovery, creating a multi-level strategy, and capabilities to aid you in any impact on the technical platform. 
(RESOURCE)

How to Avoid Epic Web Failure...Lessons Learned from Healthcare.gov by SOASTA, Inc

November 20, 2013 - (Free Research)
Top-notch web and mobile performance are critical for modern applications. You can't afford website failures during peak usage times, and without quality user experience, you could lose revenue and customers. So how can you ensure your web and mobile apps don't fail you when you need them most? 
(WEBCAST) READ ABSTRACT |

How to Implement Continuous Testing for Optimal Mobile Performance by SOASTA, Inc

December 11, 2013 - (Free Research)
This on-demand webcast discusses how to implement continuous testing in order to optimize mobile performance, and takes an inside look at the technologies and tools fueling mobile testing success. 
(WEBCAST) READ ABSTRACT |

Elliptic curve cryptography in transport ticketing by ComputerWeekly.com

May 30, 2014 - (Free Research)
This article in our Royal Holloway Security Series looks at how elliptic curve cryptography on transport payment cards improves transaction times. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Improve the success of HR systems implementation by ComputerWeekly.com

May 30, 2014 - (Free Research)
Mark Martin, former HR executive at Direct Line Group and T-Mobile, lists the key questions you need to ask suppliers when selecting a HR Technology system. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Realise Benefits from a Digital Strategy by ComputerWeekly.com

May 30, 2014 - (Free Research)
Rob Lambert, visiting fellow at Cranfield School of Management, offers advice to CIOs on developing business cases and maximising the business value of digital technology projects. 
(PRESENTATION) READ ABSTRACT |

Analytics exploration – today and tomorrow by ComputerWeekly.com

May 30, 2014 - (Free Research)
Analysts Clive Longbottom and Rob Bamford explain why businesses need to act now to create a business intelligence platform for the future. 
(ANALYST REPORT) READ ABSTRACT |

Managing the digital innovation process by ComputerWeekly.com

May 30, 2014 - (Free Research)
Rob Lambert, visiting fellow at Cranfield School of Management, offers advice to CIOs who want to drive digital innovation in this presentation. 
(PRESENTATION) READ ABSTRACT |

Accelerating Digital Marketing by ComputerWeekly.com

May 30, 2014 - (Free Research)
This study from CEB debunks the myths over the relationship between CIOs and CMOs and shows how CIOs can play a critical role in accelerating digital marketing. 
(ESSENTIAL GUIDE) READ ABSTRACT |

The Future of Corporate IT by ComputerWeekly.com

May 23, 2014 - (Free Research)
This report from CEB looks at 5 key opportunities for IT to drive productivity and growth as digital technology changes the nature of the work environment. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Terrorist use of the internet by ComputerWeekly.com

May 23, 2014 - (Free Research)
Terrorists are using web technology to help them launch cyber-attacks. What are the current and future threats? 
(ESSENTIAL GUIDE) READ ABSTRACT |

Information security for SMEs by ComputerWeekly.com

May 23, 2014 - (Free Research)
In this article, from our Royal Holloway Security Thesis series, we propose a simplified implementation approach for an information security management system (ISMS) for SMEs. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Harvey Nash CIO Survey 2014 by ComputerWeekly.com

May 20, 2014 - (Free Research)
Business are increasing their investment in technology more quickly than any time since 2006 as confidence returns in the economy, this global survey of IT leaders reveals. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Strategic IT by ComputerWeekly.com

May 19, 2014 - (Free Research)
Find out how two leading CIOs have enabled their organisations to use information technology as strategic driver, in this extract from the book Strategic IT. 
(BOOK) READ ABSTRACT |

Business Agility June 2012 by eBizQ (E-mail this company)

February 01, 2013 - (Free Research)
Read this issue of the ebizQ.com and SearchSOA.com e-zine Business Agility Insights to get in-depth, expert guidance on a range of topics including best practices− and pitfalls to avoid− for mobilizing business process management (BPM), integration considerations for mobile BPM, strategies for achieving high performance, and more! 
(EGUIDE) READ ABSTRACT |

Business Agility Insights Issue 3 by eBizQ (E-mail this company)

May 29, 2012 - (Free Research)
Read this expert ebizQ.com E-Zine to learn how going mobile and integrating BPM will help to boost performance and transform your enterprise. 
(EZINE)

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