Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Service and Support: Made to Measure Using Consona Analytics as a Roadmap to Success by Consona Corporation October 01, 2009 - (Free Research) Management 101 tells us that success in business starts with setting goals and measuring progress toward them. Service and support success requires that all stakeholders know where they’re going and how they’re doing.  (WHITE PAPER) READ ABSTRACT |

Case Study-VMware Consona Knowledge Management by Consona Corporation June 01, 2010 - (Free Research) Changing corporate culture to focus on customer service and support is practically a routine activity in large service-oriented organizations these days.This case study covers what VMware is doing to provide outstanding support for their customers.  (CASE STUDY) READ ABSTRACT |

The Midmarket Manufacturer’s Guide to Getting Started with ERP by SearchManufacturingERP June 09, 2010 - (Free Research) In this e-book, get more insight into whether your midmarket manufacturing organization would benefit from ERP. Find out how to build a business and get tips for navigating the market and implementing software. Continue reading to learn tips and insight on getting started with ERP in your midmarket organization.  (EBOOK)

Manufacturing ERP Buyer’s Guide – 2011 Edition by SearchManufacturingERP January 22, 2009 - (Free Research) Compiled by SearchManufacturingERP.com editors, this directory includes ERP software products for process and discrete manufacturers of all sizes, as well as all verticals. It includes software that is meant to be deployed on-premise as well as Software as a Service (SaaS) or on-demand software.  (EBOOK)

Knowledge Management is NOT an Add-on! by Consona Corporation October 01, 2010 - (Free Research) Service and support organizations can benefit tremendously from knowledge. When implemented effectively, knowledge management processes and technology can deliver significant benefits. Read this paper to learn about delivering knowledge-driven CRM.  (WHITE PAPER) READ ABSTRACT |

Making Support Social: Turning Customer Engagement Into Customer Success by Consona Corporation May 01, 2010 - (Free Research) Social media is fundamentally changing how businesses and their customers interact. In this paper, learn of some of the broad trends in social media, and then provide specific guidance on how to use social media to deliver support better, faster and cheaper.  (WHITE PAPER) READ ABSTRACT |

Making Service and Support Your Revenue Engine: The Initiative That’s Too Important to Delay by Consona Corporation June 17, 2011 - (Free Research) The value of service and support is hidden in a fog of metrics—measures that link monitors and bulletin boards, populate binders, fascinate managers, annoy employees, and ultimately mislead us about the business. Read this whitepaper and discover the real value of support is the revenue it protects and creates.  (WHITE PAPER) READ ABSTRACT |

Thinking Outside the (Search) Box: Powering Enterprise Search with Knowledge by Consona Corporation June 17, 2011 - (Free Research) Enterprise search delivers the highest value when it helps create a great customer experience. Read this whitepaper to learn how execute enterprise search with knowledge.  (WHITE PAPER) READ ABSTRACT |

Improving the Customer Experience by Consona Corporation June 14, 2011 - (Free Research) This SearchCRM.com expert E-Guide explores effective strategies for helping improve the customer experience through knowledge management tools and various social CRM channels. Read this E-Guide to learn how to integrate and strategize these tools for an improved customer experience.  (EGUIDE) READ ABSTRACT |

Virtual Seminar: Is Windows Your Path to the Cloud? by SearchCloudComputing.com June 19, 2013 - (Free Research) In this VTS, leading IT expert Mark Minasi discusses Microsoft's new place in the cloud market and the pros and cons to their cloud strategy. He also details the tools and techniques we can steal from the cloud to improve our data centers and reach this shared resources nirvana.  (VIRTUAL SEMINAR) READ ABSTRACT |

Are you Struggling to Manage your Healthcare Data Deluge? by Iron Mountain May 21, 2013 - (Free Research) This white paper highlights a modern approach to health care information lifecycle management, as well as the need to team up with partners that can help deliver it. Read now to learn how to make an accurate assessment of you ILM strategy.  (WHITE PAPER) READ ABSTRACT |

Understanding Web-Based Crime-Fighting Techniques To Protect Your Critical Data by Imperva June 17, 2013 - (Free Research) In this e-guide, brought to you by SearchCompliance.com, you will gain an understanding of the risks to your data and strategies to protect your systems within the limits of your resources.  (EGUIDE) READ ABSTRACT |

Think Flat with Ethernet Fabric - Importance of a Flat Network Architecture in Cloud Implementation by Brocade June 17, 2013 - (Free Research) The network is often a performance bottleneck preventing organizations from enjoying the true benefits of virtualized infrastructures and private clouds. This resource details the changes you should make in your data center network to ensure it is cloud ready.  (WHITE PAPER) READ ABSTRACT |

Master Data Management Market Research Survey by SAP America, Inc. June 17, 2013 - (Free Research) View this resource to learn more about master data management (MDM.) It explains the extent of MDM technology and some of the challenges that drive interest in MDM. Uncover the availability of MDM and how it can help meet the needs of your organization.  (WHITE PAPER) READ ABSTRACT |

Enabling Better Business Intelligence and Information Architecture With SAP® Sybase® PowerDesigner® Software by SAP America, Inc. June 17, 2013 - (Free Research) Using metadata management, this software benefits your data governance, business intelligence (BI), data integration and data consolidation efforts. The enterprise-wide impact helps analyze functionality and reduce the time, risks and costs associated with your information architecture.  (WHITE PAPER) READ ABSTRACT |

Does Big Data Mean Big Master Data Management? by SAP America, Inc. June 17, 2013 - (Free Research) Big data is a somewhat new phenomenon and there has been a great deal of interest in the industry on how to handle it. This resource addresses how organizations are addressing the underlying big data issues. It compares how it relates to master data management (MDM) and other possible impacts.  (WHITE PAPER) READ ABSTRACT |

Linking Master Data Management to Big data by SAP America, Inc. November 21, 2012 - (Free Research) Access this helpful e-Ggide to learn why MDM and big data initiatives should go hand in hand. Read on as industry leaders share their insights and advice on leveraging MDM tools and strategies to combat big data and other challenging data management trends.  (WHITE PAPER) READ ABSTRACT |

Enterprise Survey on Storage and Analytics Shows Rise in Implementation by SEPATON June 17, 2013 - (Free Research) This e-guide quantifies the importance of big data and presents other key survey takeaways. Find out how processing and analytics have changed in the last two years and discover the ripple effect this technology is having on today's storage infrastructures.  (EGUIDE) READ ABSTRACT |

EHR adoption improves patient care, lowers costs in Canadian hospitals by Imprivata May 31, 2013 - (Free Research) Consult this valuable resource today to learn how single sign-on (SSO) and other key technologies are eliminating barriers to electronic health record (EHR) adoption. Also inside, learn how real-world Canadian hospitals are leading the charge on EHR adoption.  (WHITE PAPER) READ ABSTRACT |

What to Know About E-Prescribing for Controlled Substances by Imprivata June 12, 2013 - (Free Research) This exclusive FAQ answers the pressing questions surrounding the adoption of electronic prescriptions for controlled substances (EPCS). Strategically plan your EPCS implementation by reading on to get started.  (WHITE PAPER) READ ABSTRACT |

Making the EqualLogic vs. Compellent Decision by Dell, Inc. June 05, 2013 - (Free Research) This short video provides insight into two next-generation storage solutions and reveals which would be best for your environment.  (VIDEO) READ ABSTRACT |

Taking a Holistic Approach to Dell Storage by Dell, Inc. June 06, 2013 - (Free Research) Check out this short video to explore the integration of one vendor's storage offerings and discover what their goals are for combining these next-generation storage solutions.  (VIDEO) READ ABSTRACT |

7 ways Dell Compellent optimizes VMware server virtualization by Dell, Inc. May 31, 2010 - (Free Research) Access this white paper to learn how one leading vendor's storage center SAN complements VMware environments and explore 7 ways this SAN optimizes VMware server virtualization.  (WHITE PAPER) READ ABSTRACT |

Video Tip: Use Cases for Cloud Storage Apps - Presentation Transcript by Symantec Corporation May 31, 2013 - (Free Research) This presentation transcript discusses common use cases for cloud storage apps, including backup, replication and content distribution.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Use Cases for Cloud Storage Apps - Podcast by Symantec Corporation May 31, 2013 - (Free Research) This video discusses common use cases for cloud storage apps, including backup, replication and content distribution.  (PODCAST) READ ABSTRACT |

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