As research suggests, investments in data integration and analytics that maximize the value of each customer are worthwhile and create potential for financial gain. To quantify the value of those investments, an illustrative $8 billion communications provider was modeled. Results from this effort are presented throughout this paper. 

This white paper explores the butterfly effect of poor data quality on CRM, ERP, billing, data warehouse, and other enterprise systems. 

When we talk about the world becoming increasingly interconnected, instrumented and intelligent, the most ubiquitous example is the smartphone. It collects and disseminates data while its users are at home and on the go, serving up just as much socially driven info as static, always-there web content. This white paper outlines smarter commerce. 

Matching technology plays an important role in achieving a single view of customers, parts, transactions or almost any type of data. Often used to identify duplicates, matching technology is vital to providing data that is fit-for-use in enterprise applications. This paper outlines the basic theories, strategies, and algorithms of record matching. 

Organizations are always seeking new ways to save money. With the market for warehouse management software (WMS) evolving, software-as-a-service (SaaS) warehouse management is becoming a viable option for manufacturers. Read this tip guide and gain expert insights into the WMS market, tips for integration and cost savings. 

Is social CRM just hype or is it really worth your business's time? Read this eBook from SearchCRM.com for expert advice. 

This IDC white paper makes the case that BI and data warehousing technologies are vital components of a decision support solution and complement each other well. Also revealed here are the benefits and requirements of BI and data warehousing solutions and how HP and Microsoft technology have joined forces to tackle these requirements. 

Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution. 

As the fastest growing segment in the business intelligence software industry, analytics are red hot. This white paper introduces the big data analytics opportunity, big data integration challenges, and the data virtualization solutions that can address these challenges. 

This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies. 

Access this tip guide to learn how American Express and Yahoo Inc., have conquered customer service obstacles while also decreasing customer relationship management (CRM) budgets. 

Read this paper to learn four solid reasons why putting your warehouse management system in the cloud may make the most sense for your business – and how it can affect your bottom line with a faster return on investment.