Effective negotiations and management of telecom contracts can have a measurable impact on a business’ financial performance. 

Read this paper to learn more about HP's business processes services for procurement. 

Packed with graphs and diagrams, the report is essential reading for any organisation working with, or thinking of working with Capita. 

This exclusive case study explores how one government department transformed their IT infrastructure by streamlining contracts to improve performance and productivity. Learn how they were able to design a new services framework model to provide access to supplier services and enhance collaboration. 

How well-versed are you in the three key areas of contract lifecycle management (CLM) that will give you the visibility to control your contracts and comply with regulations? Take this quick quiz to determine your contract competency and understand whether a CLM solution would benefit your organization. 

This week’s Computer Weekly asks what chancellor George Osborne's Budget means for the UK IT community and if he can deliver his goal to make Britain "the technology centre of Europe". Also you'll find the final part of our private cloud Buyer's Guide and we examine the options for choosing the right WAN optimisation strategy. 

<p>Support contracts are becoming crucial aspects of IT management as IT environments are becoming increasingly sophisticated. Examine the trends propelling the support services market, and discover the importance of continuing post-warranty support.</p> 

One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. 

Read this case study to learn how BancVue utilized Sugar Professional to optimize their customer’s business models and extend the base model contract module for improved contract management. Continue reading to learn how BancVue is winning the war against the big banks with the help of Sugar Professional. 

Having a security log monitoring process in place can help your organization detect intrusions before they happen or minimize the damage of attacks. Access this exclusive resource for 10 tips to an effective security monitoring process. 

This whitepaper outlines a five step process that enterprises can apply to their third-party application portfolio to gain visibility into their security state and make informed purchase, integration, deployment and maintenance decisions. 

It is well-known that eCommerce transactions require a level of trust between participants in that trust, in this context, gives each partner confidence that the other will fulfil his part of a bargain in the future. 

Check out this white paper if you're not sure if you need to upgrade or maintain your SAN.