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Companies are scrambling to implement CRM systems, but they might not be getting what they bargained for if they're not careful. Up to 80% are reporting they're not getting what they were promised. Read this paper and learn how to avoid pitfalls, develop a strategy for your CRM system, and much more. 
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Optimizing the application testing of your Siebel CRM environment by HP and Infosys

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Infosys and HP invite you to join us for a webcast on September 10th at 3:00 EDT on the topic, Optimizing the application testing of your Siebel CRM environment with the "Siebel Business Process Testing (BPT) Accelerator," developed by Infosys and HP. 
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Sales: Maximize Profitability, Improve Performance, and Deliver Customer Value by SAP America, Inc.

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This paper explains how the SAP CRM application equips your sales professionals with the tools and information they need to plan, execute, and analyze sales operations throughout the sales cycle. Continue reading to learn how to maximize profitability, improve performance, and deliver customer value with SAP CRM. 
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J.J. Barnicke's sales people needed instant access to corporate property information to better serve clients and speed up sales cycles. They also needed wireless access to CRM data This case study explains how J.J. Barnicke is using BlackBerry and the sales force solution to access CRM information about clients. 
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This paper examines the major considerations manufacturers looking to add, upgrade of replace Enterprise Resource Planning (ERP) software should be aware of. By being cognizant of these aspects you'll ensure that you'll be able to select a solution that best fits your needs, both now and in the future. 
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Magic Quadrant for Marketing Resource Management by Unica Corporation - An IBM Company

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This Magic Quadrant compares 18 vendors and the strengths and cautions they each bring to the table with marketing resource management. This provides means each company based on constant criteria, allowing you to choose a vendor that meets your needs. 
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Presentation Transcript: Spotfire for CRM: Supercharge Your Sales and Marketing Analysis by TIBCO Spotfire Division

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This Presentation Transcript shares strategies for analyzing CRM data, finding lost revenue opportunities, improving sales forecasting and optimizing overall campaign effectiveness. 
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Order to Cash cycle--the sequential steps from acquisition of a customer's order up to the customer's money reaching the operator's bank account represents the financial lifeblood of any communications company. 
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Best Practices in Contract Management: How to Shrink Your Sales Cycle through Smart Contract Management by SpringCM

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Read this brief case study of LinkedIn's implementation of DocuSign and Salesforce to speed up sales deals and receive completed contracts quicker. 
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Managing the Full Process Life-cycle with Metastorm Enterprise™ by Metastorm

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Metastorm Enterprise™ is the only solution that provides the framework to help you achieve Enterprise Process Advantage® -- a heightened level of business performance resulting. 
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Streamlining Operations: Discrete Manufacturers Pursue Improved Efficiency by SAP America, Inc.

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Find out in this EIU study how discrete manufacturers are pursuing improved efficiency. Tightening inventories, reducing waste, and shortening cycle times are strategies that will help lay the foundation for renewed growth in better times. 
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Sales Prospector Demo by Oracle Corporation

October 2008 - (Free Research)
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Increasing Operational Agility: BPM in Telecommunications by Oracle Corporation

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Efficient business processes are the key to success for any company, especially in the telecommunications (Telco) industry. In this informative resource, learn how you can improve Telco business processes and discover the BPM tools necessary to close process gaps. 
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Managing the Chargeback Life Cycle by SAP America, Inc.

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The SAP Paybacks and Chargebacks application by Vistex allows manufacturers and distributors to manage the entire chargeback process life cycle, from claim initiation and receipt through adjudication, accrual, settlement, and post settlement adjustment. 
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Semantic Integration & The Data Life Cycle by Progress

November 2011 - (Free Research)
Read this paper to discover an alternative approach to data integration that ensures that not only is data correct and valid based on your business rules, but more importantly provides the means to fully operationalize those rules in a manner that is both intelligible to business and agile across all segments of the change lifecycle. 
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Management Excellence: Leveraging Technology and Techniques by Oracle Corporation UK Ltd

November 2008 - (Free Research)
One in a series of white papers about management excellence, this white paper describes the techniques and technologies that organizations should master on their way to management excellence. 
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Sales Intelligence: The Secret to Sales Nirvana by IBM

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Read this paper to learn about sales intelligence-- the external sources of information that a company uses to enhance sales force effectiveness. This Aberdeen Group report offers tips from best-in-class companies, including best practices related to data quality, sales force automation, and CRM solutions. 
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Management Excellence: Leveraging Technology & Techniques by Oracle Corporation

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This white paper describes a set of six management processes that lead organizations to become smarter, more agile, and better aligned—the key attributes of management excellence. 
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Best Buy Supports New Line of Business and World-Class Sales Force by Microsoft

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In this case study you’ll learn how Best Buy for Business considered several options, including expanding its internally developed retail application, adopting a hosted CRM solution through Salesforce.com, or implementing Microsoft Dynamics™ CRM. In the end, the solution was clear. 
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