TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..
		Metastorm BPM® by Metastorm. Metastorm Insight provides BAM capabilities via web-based dashboards and configurable alerts that can be customized for any user or role and deployed to various desktop, portal more... >> Discover more offerings from Metastorm.

Capacity Management: A Continuous Practice for Boosting IT Infrastructure ROI by Hitachi Data Systems February 2008 - (Free Research) At a time when storage is taking up an ever increasing amount of the total IT budget, organizations must practice ongoing capacity management and planning. Read this white paper for tips and advice on setting up an efficient capacity management strategy. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

IFS Enterprise Asset Management - EAM / CMMS by IFS IFS Enterprise Asset Management (EAM) is an information management system that connects all departments and disciplines within a company, making them an integrated unit.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Essential Steps for Troubleshooting .NET Application Problems by AVIcode, Inc January 2008 - (Free Research) This white paper explores how to troubleshoot common application errors, including crashes and functionality failures, for greater application performance and an optimized end-user experience. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

HP TestDirector for Quality Center software by Mercury (E-mail this company) HP TestDirector for Quality Center software drives a more effective and efficient global application testing process, supporting high levels of communication and collaboration among distributed testing teams. TestDirector becomes the central point of control, storing information about application requirements, tests and defects in a repository.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Toolkit Case Study: Successful PC Life Cycle Management Implementation by matrix 42 June 2008 - (Free Research) The company took the desktop refresh as an opportunity to review its PC life cycle management tools and processes and selected Empirum from matrix42 for inventory, license management, software/patch distribution and client backup. (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Broadening Life-Cycle Support for ERP and Composite Applications by Newmerix June 2008 - (Free Research) Explore how Newmerix products help automate ITIL adoption, providing a context for both ERP customization and deployment best practices, as well as compliance and government initiatives that require consistent ITIL approaches. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Customizable Customer Relationship Management (CRM) Suite for Enterprises by CDC Software - Pivotal CRM (E-mail this company) Pivotal CRM delivers rich CRM functionality out of the box to help organizations implement quickly with a lower total cost of ownership. As the market’s most customizable CRM solution, Pivotal CRM enables companies to cost-effectively adapt & integrate to fit their unique business processes.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Tech Indicator: Q2 Trends to Watch For by Nucleus Research (E-mail this company) March 2007 - (Free Research) This analyst report outlines this quarter’s top technology trends. Nucleus Research expects that we will see increasing competition in the enterprise applications space, and explores the ROI for making applications more intuitive. Read this analyst report to learn more about the Q2 technology trends. (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

LoadRunner by Mercury (E-mail this company) LoadRunner is a load testing tool that predicts system behavior and performance. It exercises your entire enterprise infrastructure by emulating thousands of users and employs performance monitors to identify and isolate problems. By using LoadRunner, you can minimize testing cycles, optimize performance, and accelerate deployment.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Key Strategies for SOA Testing by Mindreef, Inc February 2008 - (Free Research) The foundation of SOA testing includes selecting the right tool for the job, having a well thought out plan, and sparing no expense in testing cycles or else risk that your SOA will fail out of the gate and thus have no creditability. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

JProbe® -- Java Profiler for Intelligent Code Profiling by Quest Software, Inc JProbe is an enterprise-class Java profiler providing intelligent diagnostics on memory usage, performance and test coverage, allowing developers to quickly pinpoint and repair the root cause of application code performance and stability problems that obstruct component and integration integrity.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Invoice Automation Software - Capture and Process Inbound Invoices by Verian Technologies Verian's Invoice Automation solution offers "one-stop shopping": a solution that quickly captures and provides control over 100% of your inbound invoices.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

The benefits of integrating SIMs and network management by ArcSight, Inc. February 2008 - (Free Research) Until recently, SIMs were not able to correlate events from network management systems or network behavior analysis (NBAD) tools. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

A Leader in Forrester Wave for SOA Service Life-Cycle Management by Software AG. June 2008 - (Free Research) With increasing adoption of SOA and growth of enterprise service portfolios, organizations struggle to provide effective service life-cycle management that scales across the enterprise. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Nation's Largest Reseller of Total Loss Vehicles Uses Expensewatch.com - 2007 ROI Award-Winning Case Study by Nucleus Research by ExpenseWatch.com. March 2008 - (Free Research) Deploying Expensewatch.com has enabled Copart to refine its financial processes to support greater profitability, increase employee productivity, and decrease approval cycles. (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Defect Tracker - Web-based Change Management for Manufacturing/LifeSciences by Extraview Corporation (E-mail this company) For industry-leading manufacturing and life science organizations, ExtraView Defect Tracker offers highly-scalable web-based defect tracking and change management with the flexibility and speed of the ExtraView platform.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Panasas Increases Quality and Develops Products Faster with Out-of-Band Management Tools by Avocent. February 2008 - (Free Research) Panasas needed an efficient & cost-effective way to enhance their QA process & to shorten the product development cycle. Read how out-of-band management tools by Avocent allowed Panasas to consolidate the remote administration of th… (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

eCity Sell - Sales Order Management for .Net2.0 by SLINGSHOT. eCity Sell forms an integral part of the sales order and CRM capabilities of the eCity Enterprise Suite.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Drive Sales Performance and Accelerate ROI on your CRM Investment with Analytics by LucidEra February 2008 - (Free Research) Read this white paper to learn how to drive sales performance and get more out of your CRM investment. Explore how analytic applications will help you obtain actionable customer information, improve effectiveness and become proactive with your data. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Enterprise Performance Management for Businesses and Workgroups by Oracle Corporation - SMT (E-mail this company) November 2007 - (Free Research) This white paper reviews the stages of growth that most companies experience. Examples of forward-thinking emerging businesses will show how BI and EPM solutions have been leveraged to manage expansion and address reporting and compliance issues. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Oracle Database 11g Application Development by Oracle Corporation - SMT (E-mail this company) December 2007 - (Free Research) The modern IT organization faces a multitude of application development languages and tools to choose from. In some cases multiple application development products may be used within a single organization. This paper discusses how Oracle tools simplify development tasks and enable your organization to reduce application development time to market. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Epicor Vantage: Comprehensive ERP Software for Mid-market Manufacturers by Epicor Software Corporation. Vantage is designed to meet the needs of make-to-order and mixed-mode manufacturers. It is delivered ‘out-of-the-box’ with built-in workflow processes that enable manufacturers to manage the entire order cycle: from Marketing and Sales through Production and Planning, Sourcing and Procurement, Installation and Service, and Financial recognition.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

CDC Factory - Enterprise Manufacturing Operations Management by CDC Software - CDC Factory (E-mail this company) CDC Factory is an enterprise application for manufacturing operations management that delivers real-time OEE, finite scheduling, supplier collaboration, quality assurance and rapid maintenance response. CDC Factory manages production planning and records results of all activities in terms of rate, yield, utilization, and unit cost.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

DevTest - Comprehensive Test Coverage Management for Enterprises by TechExcel, Inc. (E-mail this company) DevTest manages the entire software test lifecycle. Gain total control from planning and team management to analyzing results. Create & manage release & test cycles, plan & assign tasks to testing teams, execute coverage, & submit product defects; all from a single application.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

CFO Confidential: The Best Kept Profitability Secrets from Top Finance Execs by ExpenseWatch.com. March 2008 - (Free Research) Organizations are under constant pressure to reduce profits. View this Webcast to explore spend management strategies you can deploy to help your organization drive profitability. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

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