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Business Together with Microsoft: the unified communications and collaboration solution of Orange Business Services and Microsoft by Orange Business Services July 20, 2009 - (Free Research) With the momentum of IP convergence and the movement toward an all digital world, professional communication systems combining telephony over IP, e-mail, instant messaging and audio/video conferencing services are sparking serious interest due to the benefits they offer. Read on to learn more.  (WHITE PAPER) READ ABSTRACT |

Voice over Internet Protocol (VoIP) Phone Hardening-- Part I by Global Knowledge May 01, 2009 - (Free Research) This paper presumes that your enterprise already has a data network security policy in place. It examines the many different settings that are available to help secure the Cisco IP Phones from potential hacker attacks, and it looks at a selection of Cisco secure infrastructure technologies that are especially useful for protecting voice systems.  (WHITE PAPER) READ ABSTRACT |

Voice Architectures and Deployment Models by Global Knowledge December 2008 - (Free Research) Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components.  (WHITE PAPER) READ ABSTRACT |

Unified Messaging and Unified Communications by Global Knowledge February 2009 - (Free Research) This paper explains various ways unified communications solutions have proven their ability to help organizations solve various problems like, enabling them to transform their business, streamline business processes and reduce costs.  (WHITE PAPER) READ ABSTRACT |

Cisco Unified Communications: Unifying Communications Infrastructure by Global Knowledge December 2008 - (Free Research) Cisco's unified communications vision combines individual systems with different communications capabilities into a cohesive, powerful communications ecosystem that allows a business to revolutionize itself overnight.  (WHITE PAPER) READ ABSTRACT |

Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation January 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.  (WHITE PAPER) READ ABSTRACT |

The Key to Optimizing VoIP Deployments by Blue Coat December 2008 - (Free Research) To optimize VoIP deployments, Blue Coat is driving a new generation of solutions designed to accelerate converged IP voice and data networks. With Blue Coat's Application Delivery Network (ADN), IT can deploy comprehensive application visibility, security and acceleration technologies to deliver the highest quality VoIP transactions possible.  (DATA SHEET) READ ABSTRACT |

Podcast - Improve Results with an Intelligent Content Strategy by KnowledgeStorm, Inc (E-mail this company) March 2006 - (Free Research) The Internet enables prospects to search for you rather than the other way around. You must place expertly crafted content wherever prospects might be searching. This podcast describes how marketers are leveraging a new methodology called Intelligent Content Strategy to attract more prospects that are looking for their solutions.  (PODCAST) READ ABSTRACT |

How Savvy Technology Marketers Can Improve Results with an Intelligent Content Strategy by KnowledgeStorm, Inc (E-mail this company) October 2005 - (Free Research) The Internet enables prospects to search for you rather than the other way around. You must place expertly crafted content wherever prospects might be searching. Marketers are leveraging a new methodology called Intelligent Content Strategy to attract more prospects that are looking for their solutions.  (WHITE PAPER) READ ABSTRACT |

Web Lead Evaluation and Scoring Study by KnowledgeStorm, Inc (E-mail this company) April 2006 - (Free Research) KnowledgeStorm and The Artemis Group conducted an in-depth analysis of 15,452 Web leads generated by KnowledgeStorm. The objective of this study was to identify characteristics of Web leads that maximize sales opportunities and to debunk myths around what makes a good sales lead.  (WHITE PAPER) READ ABSTRACT |

Voice of Customers by Microsoft Corporation India Pvt Ltd December 2009 - (Free Research) Watch this informative video to hear from Microsoft customers as they discuss the new features and benefits of Microsoft SharePoint 2010.  (VIDEO) READ ABSTRACT |

Business IP Telephony Cost Savings are Driving Unified Communications Beyond the Office Walls by Sprint November 2009 - (Free Research) Mobile unified communications can take many forms, but it is essentially defined by the ability to deliver all the communication options of the office desk to workers outside the office. This pocket E-Guide details how to alleviate cost pain points of communications by implementing various aspects of mobile and unified communications.  (EGUIDE) READ ABSTRACT |

Finding the Way Home: How to Design Your At-Home Agent Framework by inContact December 2009 - (Free Research) Join our guest speaker Krystal Sautter, of Moving Beyond the Bricks, as she outlines what it takes to get moving. Watch this webcast to learn how to use virtual infrastructure, staff for at-home positions and manage, train and coach home agents and evaluate your results.  (WEBCAST) READ ABSTRACT |

KnowledgeNote: The C-Suite May Not Be Your Lead Sweet Spot by KnowledgeStorm, Inc (E-mail this company) May 2006 - (Free Research) Is the C-suite really the best source of early leads that will convert to revenue for your company? New research from KnowledgeStorm unveils some surprising results that call this common conception into question, and should have technology marketers re-examining their lead targeting strategies.  (WHITE PAPER) READ ABSTRACT |

Reduce Costs and Increase Performance: The SaaS Advantage for Contact Centers by inContact December 2009 - (Free Research) This paper examines current economic and business trends as well as challenges impacting the contact center market. It provides guidance and recommendations for contact centers looking for an alternative to on-premises contact handling solutions and more.  (WHITE PAPER) READ ABSTRACT |

Case Study: Unified Communications and Indiana University Medical Group by CDW Corporation September 2009 - (Free Research) When outdated equipment and disparate systems were hampering in-house communications, customer service, and workflow, Indiana University Medical Group turned to CDW for a three-part Cisco solution. This case study gives details on the benefits they gained.  (CASE STUDY) READ ABSTRACT |

Creating and managing value-driven product portfolios - Improving product portfolio management to optimize your products, services and projects by IBM April 2009 - (Free Research) The best products to offer are those that provide a high level of value for both you and your customer. Companies with successful product portfolios often utilize a systematic process to effectively guide which projects are selected. This whitepaper explains how you can take advantage of a value-driven approach to product portfolio management.  (WHITE PAPER) READ ABSTRACT |

Top 10 Most Overlooked Causes of Trouble in a Cisco Network by Global Knowledge November 2009 - (Free Research) This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide.  (WHITE PAPER) READ ABSTRACT |

Chapter 2: Re-make or Re-model – Cloud Developer Strategies by SearchSOA.com October 2009 - (Free Research) Read the second chapter of the Cloud Computing E-Book and learn what developers should consider before moving applications to the cloud and to what extent they will have to re-think familiar go-to languages to make apps work in the cloud.  (WHITE PAPER) READ ABSTRACT |

Understanding the Basic Configuration of the Adaptive Security Appliance (ASA) by Global Knowledge February 2009 - (Free Research) The Adaptive Security Appliance is the latest firewall appliance in the Cisco security arsenal and provides a number of services to protect your "trusted" network users from "untrusted" users.  (WHITE PAPER) READ ABSTRACT |

Capturing the Essence of Accounts Payable Automation for SAP® by ReadSoft August 2009 - (Free Research) Read this paper to learn about the accounts payable (AP) automation solutions available today and learn which solutions best relieve the AP pain points while delivering the best overall solution, through leveraging the existing SAP® ERP environment and it's built in workflows.  (WHITE PAPER) READ ABSTRACT |

Integrating the Cisco® Unified Presence Server in Your Unified Communications Network by Global Knowledge August 2009 - (Free Research) Presence can be defined as the indication, based on user-provided information, on whether co-workers are available and how they prefer to be reached. We will discuss an option that will allow our users to see availability status information of other users in the network via the Cisco Unified Presence Solution version 7.0. (CUPS).  (WHITE PAPER) READ ABSTRACT |

Closed Loop Lifecycle Planning: Optimizing for Energy Efficiency in the Upcoming Technology Refresh Cycle by Hewlett-Packard Company January 2008 - (Free Research) This paper encourages all businesses to consider a more formal "green" strategy in regards to client computing and the technology refresh cycle. The timing could not be better. There is also a business case to be made that the 'business as usual' environment could view the "green" initiative as a compelling event unto itself.  (WHITE PAPER) READ ABSTRACT |

Accelerate Value Creation: The Virtuous Cycle of Using Technology to Maximize Business Value by SAP AG October 2008 - (Free Research) Understanding how IT can drive value and competitive advantage for your company is important for executives in all industries. This SAP Executive Insight paper explores the relationship between IT investment and performance and productivity gains.  (WHITE PAPER) READ ABSTRACT |

Voice and Video: Breaking the Bandwidth Barrier by Blue Coat October 2009 - (Free Research) This webcast takes a look at the bandwidth issues that inevitably come up with the use of voice and video conferencing over IP. It covers issues like voice quality metrics, tips and tricks for improving voice quality, and the similarities between managing video and voice content. Read on to learn more.  (WEBCAST) READ ABSTRACT |

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