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Gartner predictions around Social CRM by Infor CRM

February 08, 2012 - (Free Research)

This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.

(EGUIDE)

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Tread carefully with social media-based customer loyalty programs by Infor CRM

February 07, 2012 - (Free Research)

Read this tip guide now to learn expert tips for interacting with your customers through Web 2.0.

(EGUIDE)

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Social engagement tips from author Qualman by Infor CRM

February 07, 2012 - (Free Research)

Read this tip guide now to learn how to go about making the first move with your customers in Web 2.0 and what are the best tactics for engaging and retaining customers.

(EGUIDE)

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Gartner: Social, mobile and analytics to push CRM through 2015 by Infor CRM

February 07, 2012 - (Free Research)

This tip guide from SearchCRM.com shares Gartner's expert insights on the fragmented social customer relationship management (CRM) market and how it will continue to evolve in the next three years.

(EGUIDE)

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Gain competitive advantage by using Customer Experience Management Solutions to extend brand value by Tealeaf

December 22, 2011 - (Free Research)

In this podcast, industry expert Rebecca Wettemann discusses how companies can balance customer experiences and brand promotion without creating conflict.

(PODCAST)

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How Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience by SAP America, Inc.

January 01, 2009 - (Free Research)

Check out this article to learn how SAP is embracing Web 2.0 opportunities for customer relationship management (CRM), from leveraging social computing to building new Web 2.0-based CRM applications.

(JOURNAL ARTICLE)

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A realist's guide to building bottom line revenue and customer loyalty with social CRM by SugarCRM Inc.

October 17, 2011 - (Free Research)

Is social CRM just hype or is it really worth your business's time? Read this eBook from SearchCRM.com for expert advice.

(EBOOK)

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Removing Struggle from Online Shopping: Findings from Econsultancy's Customer Experience Survey by Tealeaf

November 02, 2011 - (Free Research)

This is a white paper compiled of survey findings on understanding a business' online customer experience.

(WHITE PAPER)

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E-Guide: Key Strategies for Improving Customer Service in a Down Economy by Citrix Online Go To Meeting

January 12, 2012 - (Free Research)

Read this e-guide and explore key techniques for using Web 2.0 technologies to improve your customer service, marketing and sales efforts. Discover a sound customer service strategy for your organization, as well as two types of online customer service initiatives.

(EGUIDE)

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Optimizing Web-to-Mainframe Performance of Critical Business Services by IBM

June 2008 - (Free Research)

Sign up today for this valuable webcast to learn how integrated Web-to-mainframe performance management can help you achieve higher levels of availability, performance and customer success rates.

(WEBCAST)

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Enhance Customer Loyalty through Higher Responsiveness by Oracle Corporation

January 2008 - (Free Research)

The user experience associated with web applications relies in large part on the availability and management of their session data, its persistence, and its management. This white paper focuses on the topic of data availability and management for mission-critical web applications.

(WHITE PAPER)

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Ovum: Business tips for using SMS and web chat by ComputerWeekly.com

February 2011 - (Free Research)

Web chat and SMS offer ways for enterprises to broaden channel support and personalize customer service without spending on complex solutions. While both solutions offer business benefits via customer outreach and support capabilities, they are currently two separate solutions.

(WHITE PAPER)

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The Effectiveness of Live Chat: A Research Study by LogMeIn, Inc.

February 2012 - (Free Research)

Learn more about the effectiveness of and customer's thoughts about live chat technology from the results of this survey.

(WHITE PAPER)

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Service. Smarter. Thriving in the age of the empowered customer by IBM

January 2012 - (Free Research)

In this white paper, learn all about IBM's smarter commerce approach, which considers the entirety of the business-to-business (B2B) and business-to-consumer (B2C) experience. Read on and gain insight into how you can separate yourself from the competition by offering outstanding customer care in the days, months and even years after a sale.

(WHITE PAPER)

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Grocer Moves Shopping to the Palm of Customers’ Hands by SAP America, Inc.

December 2011 - (Free Research)

Read this Bloomberg Businessweek case study to learn how Swiss grocer Coop leveraged its customers' attachment to their iPhones with their long commutes and time-compressed schedules to boost both loyalty and sales with an iPhone shopping app that integrates with its back-end SAP ERP and CRM systems.

(CASE STUDY)

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Reinventing the Web Channel to Maximize B2B Sales and Customer Satisfaction by Oracle Corporation

April 2011 - (Free Research)

As e-commerce continues to grow, customer expectations for B2B e-commerce are changing rapidly. Business to business (B2B) companies that wish to grow and become more profitable are realizing that the old ways of doing business are insufficient and are investing in e-commerce platforms.

(WHITE PAPER)

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Commerce Anywhere: A Business and Technology Strategy to Maximize Cross-Channel Commerce Growth by Oracle Corporation

April 2011 - (Free Research)

E-commerce has gone from fringe to foundation. Now, businesses must tailor their customer serivce approach to the more complex "anytime, anywhere" customer with mobile device in hand. This white paper from Oracle details the "commerce anywhere" approach.

(WHITE PAPER)

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North American Contact Center Industry 2011: A Mid-Year Update and Forecast by Calabrio, Inc.

January 2012 - (Free Research)

This informative market update from The National Association of Call Centers (NACC) provides a comprehensive look at the industry.

(WHITE PAPER)

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Utilize analytics to drive customer satisfaction and retention by Infor CRM

December 2011 - (Free Research)

Watch this webcast to discover how you can increase your online marketing efforts with next-gen customer relationship management (CRM) tools that will significantly improve customer satisfaction as well as increase the return rate of customers.

(WEBCAST)

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Assessment Cross-Channel Experience Assessment by IBM

November 2011 - (Free Research)

This paper offers information on rapidly developing a cross-channel strategy that reflects current customer trends and priorities, assesses a company’s Channel Capability Maturity, and helps to determine optimal future maturity needed to support the channel strategy.

(WHITE PAPER)

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Operationalizing Online Customer Experience by Tealeaf

September 2011 - (Free Research)

This webinar details the strategic value of operationalizing a customer experience effort across your business. What's more, to give you a head start, Eric T. Peterson will outline Web Analytics Demystified's six step process for operationalizing customer experience management within your own organization.

(WEBCAST)

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Stop losing revenue from poor online customer experiences by Tealeaf

August 2011 - (Free Research)

24% of annual online revenue is lost globally due to poor online customer experience. This report will underscore the importance of online customer experience management, or CEM, which is about taking a disciplined approach to understanding how customers interact with your business online and removing the obstacles to their success.

(WHITE PAPER)

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Customer Experience Management Best Practices For Insurance: Five Ways to Increase Conversion and Adoption Rates by Tealeaf

September 2011 - (Free Research)

To jump-start your customer experience efforts, Tealeaf, the leader in online Customer Experience Management (CEM) software, recommends in this white paper five best practices that you can implement today to establish an online customer experience competency within your organization. Continue reading to learn more.

(WHITE PAPER)

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Are your online customers struggling? Learn how to increase satisfaction and drive revenues by Tealeaf

September 2011 - (Free Research)

Knowing why a customer is dissatisfied with your company's online interaction is essential to successful online marketing. Read this white paper to learn about Customer Struggle and how you can eliminate it from your online customer interactions.

(WHITE PAPER)

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Unlock the Value of Social Media Data by Hewlett-Packard Limited

January 2012 - (Free Research)

Read this paper now to learn how you can implement social data practices into your current customer analytics program.

(WHITE PAPER)

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