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Social CRM Comes of Age by Oracle Corporation

April 01, 2009 - (Free Research)
Web 2.0. Collaborative computing. Social media. And now Social CRM. These terms are used interchangeably, and often, to describe the massive transformation taking place across organizations today. What strategies and tools do the newest CRM solutions provide to leverage this new reality? Read this white paper to learn more about Social CRM. 
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Computer Weekly 18 October 2011: Download the latest issue of the UK's leading technology publication, where we analyse the latest news in IT and what it means for IT managers by ComputerWeekly.com

October 14, 2011 - (Free Research)
In this week's Computer Weekly, we talk to the CIO of the London 2012 Olympics about progress on the UK's highest-profile IT implementation. We ask customers about Oracle’s long-awaited Fusion Applications; review the latest version of Windows Server; and find out how the Blackberry outage affected corporate customers. Download the new issue now. 
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The Future of Web Content Management by Ektron, Inc.

May 17, 2011 - (Free Research)
When a content management team is no longer enough to successfully attract and retain customers, what does the future hold for content management? How does context fit into the picture? 
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Empowering People, Powering Brands: Empower Your Agents by Oracle Corporation

December 28, 2012 - (Free Research)
View this video to learn more about how you can empower your agents to give your customers the service they deserve. 
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E-Guide: Why your clients should measure their data center energy efficiency by Intel

February 14, 2011 - (Free Research)
Read this E-Guide to learn more about why measuring data center efficiency is important for your clients and what exactly they should be measuring. 
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Choosing Hardware for Virtualization by SearchServerVirtualization

July 17, 2013 - (Free Research)
Changes in IT combined with tightening budgets have made scalability essential in the data center. Learn how to select hardware that will help make the most of your virtual infrastructure. 
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How to Choose a Cloud Backup Provider by Asigra

August 22, 2011 - (Free Research)
Many people think the only question is to ask when thinking about backup and recovery is "What is the best way to make backups?" That’s certainly a critical question but business data is the very lifeblood of your business. You can’t afford to look at only half the equation. Recovery is vital as well, especially when choosing a cloud provider. 
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Thinking About ERP - A SYSPRO/iPlan Collaboration by SYSPRO

December 31, 2008 - (Free Research)
Explore this in-depth resource now to prepare your organization for the implementation and operation of enterprise resource planning (ERP). 
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Lighting and the Efficient Data Center by CommScope (E-mail this company)

March 31, 2014 - (Free Research)
Read this brief white paper to uncover the ins-and-outs of this inexpensive data center lighting approach, so you can beef up your PUE and distribute your data center budget more efficiently. 
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Surveillance Storage Solutions Guide by Seagate Technology

April 30, 2013 - (Free Research)
Access this resource and uncover an industry-leading vendor's hard drive options for surveillance systems. 
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Continuous Data Protection by FalconStor Software

April 28, 2009 - (Free Research)
If your company seeks to eliminate or drastically reduce backup windows to create faster point-in-time recoveries for more mission-critical apps, CDP software is a viable alternative to traditional backup software. Take a few minutes to read this presentation transcript to learn more about the technology. 
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With Virtualization and the Private Cloud, the Target Keeps Moving by SearchServerVirtualization

September 19, 2013 - (Free Research)
This expert handbook walks IT pros through the advantages of a private cloud, and best practices for creating one. 
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Leveraging Virtualization for Greater ROI by FalconStor Software

May 20, 2009 - (Free Research)
In this webcast you'll hear from Falconstor Software's Product Marketing Manager , Peter Eichers, as he discusses Falconstor storage virtualization solutions. 
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Computer Weekly – 22 April 2014: Adapting to life after Heartbleed by ComputerWeekly.com

April 22, 2014 - (Free Research)
In this week's Computer Weekly, we investigate the most significant flaw in recent history to impact the internet. The Heartbleed bug in OpenSSL leaves millions of internet servers vulnerable to attack. Hackers have already exploited Heartbleed to steal passwords from the Mumsnet parenting site. What can websites do to foil future attacks? 
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NAS HDD Quick Reference Guide by Seagate Technology

December 31, 2013 - (Free Research)
This quick reference guide answers some of the frequently asked questions regarding a specific NAS storage device called NAS HDD. 
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Enhancing Disk-to-Disk Backup with Data Deduplication by FalconStor Software

February 12, 2009 - (Free Research)
FalconStor's data deduplication solutions address the problem of duplicate data from backups. It slashes media costs, streamlines management tasks, and minimizes the bandwidth required for replication. Data deduplication improves efficiency and saves money, exactly what is needed when IT budgets are tight. 
(WEBCAST) READ ABSTRACT |

How Flash Storage Impacts Us Every Second by IBM

June 09, 2013 - (Free Research)
This quick video describes how flash storage is changing the game and impacting users and organizations every second of every day. View now to learn more about one vendor's platform that offers 1 petabye per rack for 22 million IOPS, 38% lower licensing costs, and much more. 
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Agentless Architecture: Agentless Backup is Not a Myth by Asigra

April 20, 2009 - (Free Research)
Agentless backup is NOT a myth. The Asigra solution is proof because it requires no agents, which inherently makes it easier to install and support than legacy backup and recovery solutions. This paper serves as an introduction to Asigra's Hybrid Cloud Backup and Recovery Software. 
(WHITE PAPER) READ ABSTRACT |

Connecting Virtual Desktop and Disaster Recovery by Forsythe

November 20, 2009 - (Free Research)
Connecting virtual desktop technology with the disaster recovery process has probably not been a major focus for organizations; however, integrating a disaster recovery plan for the virtual desktop is moving up organizational priority lists for a multitude of reasons. 
(WHITE PAPER) READ ABSTRACT |

Consumer Satisfaction Benchmarking Report by Aspect

March 07, 2014 - (Free Research)
In this comprehensive report, explore the results of a survey conducted by Vanson Bourne about the current state of customer satisfaction in the UK. Get an inside look at what consumers expect from businesses, how they choose to interact with them, and changing perceptions of customer service. 
(WHITE PAPER) READ ABSTRACT |

Why CRM Implementations Fail….And What To Do About It by Scribe Software Corporation

March 01, 2011 - (Free Research)
Companies are scrambling to implement CRM systems, but they might not be getting what they bargained for if they're not careful. Up to 80% are reporting they're not getting what they were promised. Read this paper and learn how to avoid pitfalls, develop a strategy for your CRM system, and much more. 
(WHITE PAPER) READ ABSTRACT |

The Who, What, Where, When and How of Real-time Personalization by IBM

December 31, 2013 - (Free Research)
Access this white paper today to learn all you need to know about real-time personalization, how to overcome its challenges, and how you can increase the value of every one of your customer interactions. 
(WHITE PAPER) READ ABSTRACT |

15-Minute Guide to Increasing Customer Loyalty: An Introduction to Enterprise Feedback Management (EFM) by MarketTools, Inc.

January 26, 2011 - (Free Research)
What is the relationship between a loyal customer and a profitable enterprise and what role can feedback play in improving loyalty? Organizations with fiercely loyal customers take the time to listen to feedback and integrate it into decision making. EFM solutions provide the tools needed help businesses transform feedback into business results. 
(WHITE PAPER) READ ABSTRACT |

7 Habits of Highly Successful Surveys by Vovici

October 20, 2009 - (Free Research)
Understanding your customer is vital to maintaining and improving loyalty. Learn how to measure customer experience so you can build customer loyalty. Download a copy of the latest Vovici whitepaper 'The Customer Satisfaction Survey' to learn how to understand the major customer experience metrics and more! 
(WHITE PAPER) READ ABSTRACT |

A contact center manager's guide to integrating self-service by inContact

May 04, 2011 - (Free Research)
Do you feel pressured to provide great service while keeping costs down in your contact center? Self-service technology enables customers to resolve their own service questions without depleting agent resources. But deploying self-service technology raises many questions. Learn best practices and tap into expert advice with this eBook. 
(EBOOK) READ ABSTRACT |

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