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American Apparel Finds the Right Fit by Motorola RFID Solutions

January 22, 2009 - (Free Research)
The potential benefits of reducing labor and increasing sales from deploying an item-level RFID operation are clear. Read about current capabilities of RFID, including accuracy, performance and adaptability. 
(CASE STUDY) READ ABSTRACT |

British American Tobacco Smokes its Competition by Apriso Corporation

April 04, 2011 - (Free Research)
British-American Tobacco Poland (BAT Poland) was selected recently as a strategic production hub for all of Europe. Because of this, the company needed software that could handle the increased complexity of production and internal logistics of material handling. Read this case study to learn why it adopted FlexNet as their total warehouse system. 
(CASE STUDY) READ ABSTRACT |

CW+: Business opportunities in the North American mobile market by ComputerWeekly.com

December 16, 2010 - (Free Research)
In May, 2010, Verizon Wireless told investors at Barclays Capital media and technology conference in New York that it expected to offer customers who signed up for its 4G services monthly “buckets” of data. 
(WHITE PAPER) READ ABSTRACT |

WAVE SYSTEMS CASE STUDY - Mazda North American Operations by Wave Systems Corp.

September 27, 2010 - (Free Research)
THE CHALLENGE: Protect customer personal identifiable information and confidential business information on employee laptops scattered across North America without overburdening in-house IT resources. Read on to learn how they did it. 
(CASE STUDY) READ ABSTRACT |

Enable Your Workforce with True Anytime, Anywhere Connectivity by Dell, Inc. and Intel®

December 01, 2008 - (Free Research)
In August 2008, Qualcomm commissioned Forrester Consulting to evaluate the benefits that North American businesses have experienced as a result of providing notebook users with mobile broadband connectivity. In this paper you'll hear what IT and telecom/network decision-makers had to say. 
(ANALYST REPORT) READ ABSTRACT |

Increased Productivity, Decreased Cost, Happier Employees: First American Meets Its Goals with TechExcel HelpDesk by TechExcel

August 2008 - (Free Research)
TechExcel's HelpDesk application is unique in the industry, offering a combination of intuitive interfaces, sustainable performance, and total customizability for a reasonable price. 
(WHITE PAPER) READ ABSTRACT |

Fast Extract for Oracle Ships on Windows by Innovative Routines International, Inc.

September 2007 - (Free Research)
Press Release: Innovative Routines International Inc. (IRI), makers of the high-performance CoSort (www.cosort.com) data manipulation package, announces that Fast Extract (FACT) for Oracle now runs on Windows. 
(PRESS RELEASE) READ ABSTRACT |

British American Tobacco Builds SAP® Intelligence into Its Executives’ BlackBerry® Smartphones by 3i Solutions

September 2010 - (Free Research)
British American Tobacco needed to enable its global executives to manage essential SAP business processes via their BlackBerry anytime, anywhere. By executing business processes while traveling, executives can spend more of their time collaborating with colleagues, making critical business decisions and adding value when they are in the office. 
(CASE STUDY) READ ABSTRACT |

Yahoo, Amex talk up different customer service approaches by Infor CRM

January 2012 - (Free Research)
Access this tip guide to learn how American Express and Yahoo Inc., have conquered customer service obstacles while also decreasing customer relationship management (CRM) budgets. 
(EGUIDE) READ ABSTRACT |

Building a Strong Customer Experience by Infor CRM

January 2012 - (Free Research)
Read this e-guide from SearchCRM.com to learn how American Express and Yahoo tackle customer service with their own twists, how to communicate through multiple channels and ways to craft a single customer view through CEM technology. 
(EGUIDE) READ ABSTRACT |

Insurance: Converging Customers, Cost Management and Compliance by Kofax, Inc.

February 2010 - (Free Research)
Through a case study with Pan-American, this white paper examines how insurers can generate measurable progress toward these goals by treating document driven business process automation as a strategic initiative at the C-level. 
(WHITE PAPER) READ ABSTRACT |

Migrating Client Onboarding to Web/Mobile Platforms to Improve User Experience by Kofax, Inc.

April 2014 - (Free Research)
Consult the following white paper to uncover what you can do to meet the new-age consumer requirements for banks to mobilize products, services, and most importantly, onboarding. Explore executive thoughts from 10 of the 30 largest North American private banks, regulator views, and more. 
(WHITE PAPER) READ ABSTRACT |

Contact Center: Mobile Apps and KPI to Boost Customer Satisfaction by Five9

March 2014 - (Free Research)
In this expert e-guide, explore the emergence of mobile contact center apps for creating a better customer experience.   You'll also discover best practices for cutting through copious contact center data with key performance indicators (KPI). 
(EGUIDE) READ ABSTRACT |

Building CEM Expertise for Business Value by Genesys

August 2013 - (Free Research)
In this expert e-guide, discover why the contact center should play a more pivotal role in customer experience management, and learn how to merge siloed processes to create a more cohesive customer experience. 
(EGUIDE) READ ABSTRACT |

Achieving PCI Compliance at the Point Of Sale Using Bit9 Parity™ to Protect Cardholder Data by Bit9, Inc.

June 2009 - (Free Research)
As the technology used by merchants and their partners has evolved, card fraud has become more sophisticated. In response to this evolving threat, the major credit card companies have created a set of security standards to protect their customers from security breaches. Read this whitepaper to find out how Bit9 Parity helps achieve compliance... 
(WHITE PAPER) READ ABSTRACT |

American Tire Distributors on Virtualizing Oracle by EMC Corporation

April 2013 - (Free Research)
In this brief video, learn how the leading wheel and tire distribution company American Tire Distributors was able to reduce costs, improve performance, and empower scalability and agility by virtualizing its Oracle E-Business Suite tools. 
(WEBCAST) READ ABSTRACT |

The Promise Of Learning Analytics: Using Data To Drive Student Outcomes by Dell Software

November 2013 - (Free Research)
American schools are in crisis, and continue to lag behind in reading, science, math and high school graduation rates. Educators are looking to the business world for new methods to boost performance. Learn how data mining and analytics have the potential to personalize learning, improve teaching and transform K-12 education for the 21st century. 
(WHITE PAPER) READ ABSTRACT |

HP helps United Airlines consolidate their IT infrastructure by Hewlett-Packard Limited

December 2012 - (Free Research)
This brief video case study examines how United Airlines was able to consolidate its IT infrastructure and fuel customer experience success with the right service. Tune in to learn more now. 
(WEBCAST) READ ABSTRACT |

Tips from the Trade - Competing on Web Analytics by SAS

May 2010 - (Free Research)
How can your company take away more than just sales numbers from online customers? That was one of the topics of a webcast that brought thought leaders together to discuss challenges and best practices in the industry. Continue reading to explore the insights and highlights from that webcast and learn more about how to compete on web analytics. 
(WHITE PAPER) READ ABSTRACT |

Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact

May 2011 - (Free Research)
Today, the majority of North American contact centers today are supported by premise-based contact center and telephony systems. But there's another money-saving option for contact centers: third-party owned and operated hosted services. Before you decide which model to use, there's another factor you should consider: Total cost of ownership (TCO). 
(WHITE PAPER) READ ABSTRACT |

Achieving North American Electric Reliability Corporation (NERC) Cyber Security Standards by Lumension

March 2009 - (Free Research)
Learn about NERC compliance challenges and how to ensure audit-readiness by delivering end-to-end vulnerability management, endpoint protection and data protection solutions. 
(WHITE PAPER) READ ABSTRACT |

American Recovery and Reinvestment Act: How the Pioneers Plan to meet Reporting and Compliance Mandates by SAP

November 2009 - (Free Research)
The ARRA was enacted to jumpstart the US economy and drive it out of the recession. One of the requirements of the recovery act is that organizations that receive funds for projects must report on the outcomes of those projects. Read on to learn what these executives and managers plan to do to meet the reporting and compliance mandates. 
(ANALYST REPORT) READ ABSTRACT |

Presentation Transcript: Virtualization Can Help Strengthen Oracle Investments by EMC Corporation

May 2012 - (Free Research)
In this presentation transcript, join representatives from American Tire Distributors and EMC Corporation as they present the results they've achieved by virtualizing their Oracle environments. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Centralized Management Key to Controlling Mobile Communications Cost by Digital Fairway, Inc.

November 2007 - (Free Research)
In this paper, learn why centralized policy management, automated order processing and asset management, and end-user self-service are key ingredients for any organization trying to control the proliferation of wireless mobile devices and spiraling costs. 
(WHITE PAPER) READ ABSTRACT |

itelligence Support Advantage by itelligence, Inc.

March 2010 - (Free Research)
Watch this videocast as Scott Lachecki of North American Nutrition Companies talks about the benefits of itelligence Support Advantage and its on-demand SAP support. itelligence offers mid-market companies worldwide a range of both technical and functional SAP services, business expertise and expert support. 
(VIDEOCAST) READ ABSTRACT |

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