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Streamlining sales system helps Vodafone expedite customer transactions by Hewlett-Packard Company

February 24, 2014 - (Free Research)
Vodafone Germany realized it was time to improve its shop logistics, order processing, and customer transactions. In this fascinating webcast, find out how the company solved these issues with one simple solution, saving both employees and customers time and allowing for increased profits as well as higher end user satisfaction.  
(WEBCAST)

Tactical Management of Agile Development: Achieving Competitive Advantage by Rally Software

August 2008 - (Free Research)
This white paper is an invaluable Agile development overview full of techniques, best practices and educational materials. Created specifically for people involved in Software Release Planning, Project Management, Defining Features, Req... 
(WHITE PAPER) READ ABSTRACT |

Seamless Design and GIS Integration by Autodesk

July 2008 - (Free Research)
With Autodesk Map 3D and Oracle Spatial forming the core of its GIS, Tacoma's efforts have met with spectacular-and award-winning-success. 
(CASE STUDY) READ ABSTRACT |

FalconStor Virtual Tape Library (VTL) and Deduplication Performance by FalconStor Software

July 2009 - (Free Research)
FalconStor commissioned Demartek to validate the performance of the FalconStor VTL solution and its deduplication solutions, as they come from the factory, without any special tuning adjustments. The sustained performance of these solutions is impressive, and was measured using conservative data intended to be typical of many enterprises. 
(ANALYST REPORT) READ ABSTRACT |

Dictate Directly Into The EHR by Nuance

December 2012 - (Free Research)
Discover how clinicians can use speech recognition technology to dictate directly into their EHR systems, allowing them to spend more time with patients rather than paperwork. 
(WHITE PAPER) READ ABSTRACT |

Demartek Report: FalconStor Virtual Tape Library (VTL) and Deduplication Performance by FalconStor Software

July 2009 - (Free Research)
To evaluate the performance of its solutions, FalconStor commissioned Demartek to validate the performance of the FalconStor VTL solution and its deduplication solutions - as they come from the factory, without any special tuning adjustments. The sustained performance of these solutions is impressive and was measured using conservative data. 
(ANALYST REPORT) READ ABSTRACT |

Tap Into Virtualization’s Benefits for Better Disaster Recovery by SearchServerVirtualization

January 2014 - (Free Research)
Here's how to update your virtual disaster recovery strategy to improve availability and take full advantage of virtualization's time- and cost-saving benefits. 
(EGUIDE) READ ABSTRACT |

Seattle Children’s increases productivity 130% and saves $1.5 million by Nuance

October 2013 - (Free Research)
This brief video shows how a Seattle-based hospital transcribes documents at 410 lines/hour – or 19 million lines of transcription a year – and saves about $1.5M. 
(VIDEO) READ ABSTRACT |

Quality Assurance Throughout the Clinical Documentation Workflow by Nuance

December 2011 - (Free Research)
How can you successfully manage the clinical documentation creation process in order to maximize quality while also containing costs and ensuring patient confidentiality? This resource introduces a tool that enables you to do just that. Read on to learn more now. 
(WHITE PAPER) READ ABSTRACT |

Global Application and SAN Acceleration with Solid-State Storage by FalconStor Software

October 2010 - (Free Research)
This paper investigates the deployment models of solid-state storage, and explains how the FalconStor Network Storage Server SAN Accelerator solution enhances this technology to deliver additional value through application-specific and global SAN acceleration. 
(WHITE PAPER) READ ABSTRACT |

BC/DR for Virtualized Environments by SearchServerVirtualization

April 2013 - (Free Research)
This expert handbook presents key tips for putting the pieces together to develop a strategy to make the most out of next-generation virtualization technology. 
(EBOOK) READ ABSTRACT |

Presentation Transcript: Wired and Wireless Network Infrastructures-- Planning Tips to Improve Network Performance and Reduce Costs by Belden

April 2009 - (Free Research)
This presentation transcript, taken from the webcast of the same name, will help inform network designers, planners and installers of important considerations in planning to help them optimize combined network performance and reduce project costs. It will provide recommendations and tips for installing or upgrading a structured cabling plant. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Agentless Backup—Separating Myth from Reality by Asigra

June 2013 - (Free Research)
This white paper explores a backup solution that eliminates the requirement for locally installed agents, enabling substantial time and cost savings and simplified management. 
(WHITE PAPER) READ ABSTRACT |

The Who, What, Where, When and How of Real-time Personalization by IBM

December 2013 - (Free Research)
Access this white paper today to learn all you need to know about real-time personalization, how to overcome its challenges, and how you can increase the value of every one of your customer interactions. 
(WHITE PAPER) READ ABSTRACT |

Moving beyond the Queue - Focusing on the Real-Time Customer by Inova Solutions

May 2008 - (Free Research)
In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands. 
(WHITE PAPER) READ ABSTRACT |

VW Credit, Inc. by Aspect

March 2008 - (Free Research)
Implementing Aspect eWorkforce Management and its Perform enhancement enabled VCI to optimize its agent performance by allowing better forecasting and more accurate planning, as well as more effective scheduling. 
(CASE STUDY) READ ABSTRACT |

How to Improve Customer Experience with Real-time Operational Intelligence by Vitria Technology, Inc.

September 2013 - (Free Research)
View this resource to learn more about obtaining a real-time view of customer experience. With operational intelligence (OI), a real time data analytics solution, gives executives visibility into business processes enabling more insightful decisions. 
(WHITE PAPER) READ ABSTRACT |

TMA Resources Increases Customer Satisfaction Rates by Four Times with Parature Customer Service™ Software by Parature, Inc.

August 2008 - (Free Research)
In this case study, TMA needed to streamline and automate its manual customer service process to reduce resolution times and improve satisfaction. Learn how Parature Customer Service software reduced time on manual administrative activities by 25%. 
(CASE STUDY) READ ABSTRACT |

Top 10 Reasons Customers Choose SAP for Business Transformation by SAP America, Inc.

January 2006 - (Free Research)
SAP is a customer’s company, whose organization is designed for, and encouraging of, innovation in all its aspects - from product development to product delivery to product implementation. Read this white paper to discover the top 10 reasons why customers choose SAP for their business transformation. 
(WHITE PAPER) READ ABSTRACT |

Video Whitepaper: Seven Tips for Profiting from Lean Times with CRM by Oracle Corporation

June 2009 - (Free Research)
The best time to streamline and turbo-charge the sales process is when competitors are looking the other way. That's why now is a good time to make the shift to a CRM solution that can catapult your organization into the next round of growth. 
(VIDEO) READ ABSTRACT |

HP OpenCall Media Platform: A Cost-effective, Agile IP Media Server by Hewlett-Packard Company

September 2009 - (Free Research)
Mobile communication technologies are evolving quickly and new customer demands arise almost every day. At the same time, the economic downturn has impacted budgets, so that cost efficiency now tops the corporate agenda. Service providers must now must not only test and develop new services to meet customer demand, but do it within tight budgets. 
(WHITE PAPER) READ ABSTRACT |

Meeting Customers Where They Are With Dynamic, Real-Time Mobile Engagement by Kofax, Inc.

January 2014 - (Free Research)
This paper explores the value of a mobile engagement platform that meets customers where they are with comprehensive, real-time mobile capabilities. 
(WHITE PAPER) READ ABSTRACT |

Enhancing Interaction Center ROI in Turbulent Economic Times by SAP America, Inc.

April 2009 - (Free Research)
Interaction center managers, along with their counterparts in sales, marketing, and service, are being asked to deliver greater value on shoestring budgets. While the conventional reaction in tough economic times is to simply cut costs and services, the nature of the current downturn indicates that austerity measures of the past won't work today. 
(WHITE PAPER) READ ABSTRACT |

Converting Service Calls into Sales with Real-Time Offer Management by SAP America, Inc.

July 1967 - (Free Research)
Banks, utilities, retailers, and the like are taking advantage of incoming calls and Web visits to make offers to existing customers. In this paper learn how with real-time offer management applications, can help leverage customer information. 
(WHITE PAPER) READ ABSTRACT |

Achieving Timeliness and Relevance for Smarter Retail by IBM

December 2012 - (Free Research)
This e-book examines how forward-looking retailers meet challenges and how IBM Informix software serves as the right data management framework to help retail organizations make the right offers to the right customers at the right time. 
(EBOOK) READ ABSTRACT |

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