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1 - 25 of 453 | Next Page

SilkPerformer ensures USA Technologies services meet demand spikes, satisfying customers and end-users by Micro Focus
May 17, 2012 - (Free Research)
USA Technologies sought a solution that offered better QA and testing to meet the expanding demand of transactions at its 48,000 point-of-sale, cashless micro-transaction machines. This paper outlines the solution it chose and how it offers an automated software load and elevated performance testing. Read this to learn more about its benefits. 
(CASE STUDY) READ ABSTRACT |

Turn your business into a social powerhouse by Alfresco Software
May 03, 2012 - (Free Research)
This informative webcast discusses how to harness the power of social media and provides a demonstration of Alfresco's enterprise content management tool. 
(WEBCAST) READ ABSTRACT |

SearchCRM.com E-Guide: Real-world mobile CRM case studies by SAP America, Inc.
May 10, 2012 - (Free Research)
This expert e-guide looks at two real world case studies of how businesses used mobile technology to improve CRM. 
(EGUIDE) READ ABSTRACT |

Service. Smarter. Redefining commerce in the age of the customer by IBM
May 01, 2012 - (Free Research)
Access this white paper to discover how a better, smarter approach to commerce can eliminate the potential for unhappy customers and improve your reputation and brand. In today’s highly competitive marketplace, ensuring your customers are satisfied with your services is worth the extra effort. 
(WHITE PAPER) READ ABSTRACT |

Sell. Smarter. Redefining commerce in the age of the customer by IBM
May 01, 2012 - (Free Research)
Discover innovative commerce technologies designed to enable businesses to sell smarter and transform buyers into loyal, returning customers. Uncover the 6 key selling areas these strategies target, including cross-channel selling, payments and settlements, store solutions, distributed order management, and more. 
(WHITE PAPER) READ ABSTRACT |

Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact
September 15, 2011 - (Free Research)
If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies. 
(WHITE PAPER) READ ABSTRACT |

Guidebook:  Oracle Cloud Services by ComputerWeekly.com
May 10, 2012 - (Free Research)
This independent report from analysts, Nucleus Research offers a critical assessment of Oracle’s Cloud Services. 
(ANALYST REPORT) READ ABSTRACT |

Video: Customer Lifetime Value for IT by IBM
January 17, 2012 - (Free Research)
With technology underpinning much of the customer experience, IT and marketing must adopt new technologies to innovate and grow revenues. Watch this videocast now to learn how IBM SPSS Predictive Analytics enables marketers while reducing the burden on IT. 
(VIDEOCAST) READ ABSTRACT |

Online Marketing - How to Create Value from Today's Digital Environment by OpenText
March 29, 2012 - (Free Research)
In this paper, you’ll find more details about the trends driving online marketing and advice on how to develop your online marketing strategy to reach goals and deliver maximum value from Web initiatives. 
(WHITE PAPER) READ ABSTRACT |

Strategies for a Successful CRM Implementation: A Guide for Small and Medium Sized Enterprises by Epicor Software Corporation
November 2008 - (Free Research)
This document is designed to give you a better chance of successfully implementing CRM software solutions and focus is on implementing CRM software in small to medium sized organizations. 
(WHITE PAPER) READ ABSTRACT |

Station Casinos uses workload automation solution to deliver smoother audits and increase customer loyalty by Cisco Systems, Inc.
January 2012 - (Free Research)
In this brief white paper, Jeff Martin, Station Casinos’ director of business intelligence (BI), provides specific examples of the types of problems that the company wanted to solve, and offers insight into the specific job scheduling solution it selected to overcome its challenges. 
(WHITE PAPER) READ ABSTRACT |

Transforming the customer experience with technology by OpenText
March 2012 - (Free Research)
In this expert e-guide, readers will learn best practices for allocating resources for CEM and tips for taking an employee-centric approach to CEM. 
(EGUIDE) READ ABSTRACT |

How to Win Online: Advanced Personalization in E-Commerce by Oracle Corporation
April 2011 - (Free Research)
E-sellers must personalize their customer interactions. Recent studies show that personalization is a highly effective method for increasing consumer lifetime value for online sellers. It can have a direct and positive impact on the core metrics that make up e-commerce success: loyalty, conversion, retention, and average order size. 
(WHITE PAPER) READ ABSTRACT |

Network Foundation - Cisco 1700 Series by Cisco Systems
Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies. 
(HARDWARE PRODUCT)

HP Enterprise Applications Services for Microsoft Dynamics CRM: Flexible CRM solutions to transform your organization and optimize the customer experience by Hewlett-Packard Limited
January 2012 - (Free Research)
HP Enterprise Applications Services for Microsoft Dynamics provides a comprehensive enterprise CRM solution based on Microsoft’s market-leading Dynamics CRM software application. Read this white paper to learn more about this technology suite and how it can help you reduce risks, lower costs and accelerate growth while improving productivity. 
(WHITE PAPER) READ ABSTRACT |

Multi-Channel Digital Marketing: The New Era of Customer Engagement by OpenText
March 2012 - (Free Research)
Access this useful paper to discover how you can use multi-channel marketing to target the right customer with the right content at the right time. 
(ANALYST REPORT) READ ABSTRACT |

Optimizing Web-to-Mainframe Performance of Critical Business Services by IBM
June 2008 - (Free Research)
Sign up today for this valuable webcast to learn how integrated Web-to-mainframe performance management can help you achieve higher levels of availability, performance and customer success rates. 
(WEBCAST) READ ABSTRACT |

Mobility - Aironet 1100 Series by Cisco Systems
The Cisco Aironet® 1100 Series delivers an affordable and upgradable 802.11b wireless LAN (WLAN) solution, setting the enterprise standard for high performance, secure, manageable, and reliable WLANs. 
(HARDWARE PRODUCT)

Aberdeen Group: Business Value of Adapting Web Content for Mobile Devices (Sponsored by OpenText) by OpenText
January 2012 - (Free Research)
This analyst report discusses how best-in-class businesses have adapted their content for improved mobile marketing. 
(ANALYST REPORT) READ ABSTRACT |

Teachable moments, from IT consumerization to the cloud

 by Dell and VMware
May 2012 - (Free Research)
In this exclusive podcast, listen as Steve Mallard, IT manager and computer IT master teacher at the Tennessee Technology Center, discusses IT consumerication and Mallard's advice on how to prepare students for careers in IT. 
(PODCAST) READ ABSTRACT |

E-Book: Gaining Control of Order Management Processes by SAP America, Inc.
April 2012 - (Free Research)
This e-book, packed with four expert articles, highlights SAP's solution to sales order management, offering insight into its CRM, ERP and supply chain management components. Read these insightful articles now to learn about this option's strengths and weaknesses, how to properly define the sales process and so much more. 
(EBOOK) READ ABSTRACT |

New HP Support Center: Experts & Answers Tailored to You by Hewlett-Packard Company
May 2012 - (Free Research)
Gain access to HP’s support center website for helpful resources like software updates, diagnostic support tools and more. 
(WHITE PAPER) READ ABSTRACT |

Customer Experience Exchange E-Zine: Taking a swing at social CRM by SearchCRM
May 2012 - (Free Research)
This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments. 
(EZINE) READ ABSTRACT |

Top 5 Ways to Make IVR Work For You and Your Customers by inContact
January 2012 - (Free Research)
This white paper describes five tips and challenges for using Interactive Voice Response (IVR) systems. 
(WHITE PAPER) READ ABSTRACT |

Debunking Security Concerns with Hosted Call Centers by inContact
September 2011 - (Free Research)
This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services. 
(WHITE PAPER) READ ABSTRACT |

1 - 25 of 453 | Next Page

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